Action Plan
Customer accounts up for renewal
Please influence your opportunities with these campaign details:
Campaign Name: FY23 Brand GLOBAL Renewal Activation Plan
Promo Code: 23BRD-NA-RNACT
By tagging your opportunities, we can track the usage of the page, and continue to keep it updated with the latest and greatest sales resources.
- Account size
- Target Personas
-
Current solution
- Current possebilitites
- Geographic location
- What other projects (UC/CC) are currently in flight?
- Vertical/Industry
- Local regulations
For all the details, access the sales playbooks.
Email the partner responsible for the account relationship and bring awareness to the upcoming contract renewal. Here’s a list of assets that might be helpful when reaching out.
- Customer emails for partners
- Partner presentations
The Innovation Without Disruption campaign objective is to promote Avaya as an innovator in customer experience solutions that empower organizations to turn every moment with customers into business momentum. We do this with solutions that do not require a forced migration to a new platform, but instead build upon trusted communications infrastructure and processes.
Please tag your leads and opportunities with the following campaign details.
Campaign Name: FY23 Innovation without Disruption
Promo Code: 23CLD-GL-IWD
SFDC Campaign:
https://avaya.lightning.force.com/lightning/r/Campaign/7013x000002GHY2AAO/view
- Innovation Without Disruption Landing Page
- Innovation Without Disruption Customer Emails for Sales (HTML/OFT)
- Innovation Without Disruption Customer Emails for Partners (HTML/OFT)
- SFDC template, Email 1
- SFDC template, Email 2
- SFDC template, Email 3
- SFDC template, Email 4
- Innovation Without Disruption Email Signatures
- Innovation Without Disruption Social Creative
- Innovation Without Disruption Social Copy for Sales
- Innovation Without Disruption SEM Banners for Partners
- Innovation Without Disruption Social Creative for Partners
Submit a Sales Win and become a CHAMPION OF EXPERIENCE!
Submit your win either through Salesforce, or the Customer Gallery website. Instructions can be found through the button below.
3
SEND FOLLOW-UP EMAIL TO PARTNER
The Genesys Attack Campaign objective is to take advantage of changes in Genesys’s business model to focus on a single cloud platform (Genesys Cloud CX) by displacing Genesys with Avaya solutions for many of their customers. We intend to build strong relationships with accounts that feel they have no support, fewer options, and the inability to scale with Genesys Cloud CX.
This initiative is for organizations that feel abandoned by the Genesys decision to reduce their cloud contact center offerings or feel pressured to move from the company’s heritage platforms to pure cloud, Avaya provides solutions that are tailored to suit the many needs of your existing CX environment comprised of different platforms, apps, and ecosystems with minimal upheaval to existing infrastructure and preservation of existing investments both financial and non-financial (in-house knowledge, training, etc.).
Please tag your leads and opportunitites with the following campaign details:
Campaign Name: FY23 CCaaS GLOBAL CCaaS GEN Campaign
Promo Code: 23CCS-NA-GENOCT
SFDC Campaign
- Genesys Attack Campaign landing page
- Genesys Attack Campaign One-Slider, EndU Communications
- Genesys Attack Campaign Sales and Partner Communications
- Genesys Attack Campaign Offers and Promotions
- Genesys Attack Campaign animated social ads
- Genesys Attack Campaign animated social ads, co-branded
- Genesys Attack Campaign Customer Emails (HTML/OFT)
- Genesys Attack Campaign Customer Emails, Co-brandable (HTML/OFT)
- Genesys Attack Campaign Customer Email #1 – SFDC Template
- Genesys Attack Campaign Customer Email #2 – SFDC Template
- Genesys Attack Campaign Customer Email #3 – SFDC Template
- Genesys Attack Campaign Customer Email #4 – SFDC Template
- Genesys Attack Campaign Customer Email #5 – SFDC Template
- Infographic – Navigating On-Premises and Hybrid Contact Centers
- White paper – Why Premises-Based Communication Systems Make Sense
Submit a Sales Win and become a CHAMPION OF EXPERIENCE!
Submit your win either through Salesforce, or the Customer Gallery website. Instructions can be found through the button below.
3
SEND FOLLOW-UP EMAIL TO PARTNER
Avaya Experience Platform empowers businesses to build a dynamic and adaptable contact center ecosystem, incorporating AI. Avaya Experience Platform offers a diverse set of customizable capabilities, allowing you to tailor the customer experience to your desired outcomes. With Avaya, your previous investments remain protected, and we support you at every stage of your transformation journey, offering flexibility and our services to help you achieve your business goals.
This campaign is supported by the Avaya Experience Platform Installed Base and Competitive Program Offer. The Avaya Experience Platform Installed Base and Competitive Program offers CCaaS voice, digital and all media seats with the first 9-months free for a 36-month term. It is available for any Avaya customer with either an existing Avaya or competitor Contact Center installation. Premium ACES Implementation Services are also available at a substantial discount. Please see the offer page for details.
Please tag your leads and opportunities with the following campaign details.
Campaign Name: AXP Campaign FY24 CAMP GL
Promo Code: 24AXP-GL-AXP
SFDC Campaign- Landing Page
- Mid-Funnel Creative
- Mid- Funnel Creative - Animated
- Top-Funnel Creative
- Top-Funnel Creative - Animated
- Customer Emails (HTML/OFT)
- SFDC Email Template #1
- SFDC Email Template #2
- SFDC Email Template #3
- SFDC Email Template #4
- SFDC Email Template #5
- Video Demos
- Try & Buy Program
- Installed Base and Competitive Program Offer
- [Report] Aragon Research Globe for Conversational AI in the ICC
- Constellation Trends Report: Connecting Experiences from Employees to Customers
- [Video] Case Study with Albuquerque Public Schools
- [Video] Case Study with Bayview
- [Blog] Avaya continues to deliver journey to cloud for on-premises customers
Avaya Cloud Office is a powerful cloud-based solution that provides all the communication and collaboration features schools need – calling, text, chat, meetings, file and desktop sharing, task management – with enterprise-grade quality, reliability, and security (ensuring compliance with Kari’s Law and the Ray Baum’s Act). It’s an all-in-one solution that can be used anytime, anywhere, and on any device via an accessible browser interface.
Our Avaya Cloud Office for Education campaign is supported by exclusive pricing for education customers. This offer is available for any education customer seeking to purchase Avaya Cloud Office for their institution—be it a university, grade school, or even a tutoring center.
Please tag your leads and opportunities with the following campaign details.
Campaign Name: FY23 ACO NA Education
Promo Code: 23ACO-NA-ACOEDU
Avaya integration with MS Teams offers the flexibility to call anyone from your office phone number without adding existing service to your Office 365 subscription. Whether you use an Avaya on-premises solution, Avaya Cloud Office, or you’re new to Avaya, you can maintain business continuity with a reliable calling solution backing you up.
Please tag your leads and opportunities with the following campaign details.
Campaign Name: FY23 UCaaS GL MS Teams + Avaya
Promo Code: 23UCS-GL-TEAMS
- MS Teams + Avaya Landing Page
- Avaya - MS Teams Integration Brochure
- MS Teams + Avaya Social Images
- Avaya + MS Teams Social Images Co-branded
- Avaya + MS Teams Customer Emails
- Avaya MS Teams Campaign Emails - Partner Versions (HTML/OFT)
- MS Teams + Avaya Salesforce Email 1
- MS Teams + Avaya Salesforce Email 2
- MS Teams + Avaya Salesforce Email 3
- MS Teams + Avaya Salesforce Email 4
- MS Teams + Avaya Salesforce Email 5
- MS Teams + Avaya Salesforce Email 6
The Avaya Experience Platform / Avaya Cloud Office Integration campaign objective is to promote UC and CC integration to help support cross-sell, up-sell, and contract renewals among Avaya customers.
The Avaya Experience Platform turns moments with your customers into momentum for your business. We make it easier to deliver memorable experiences across all channels and devices, at all times, by empowering your employees to respond faster, with greater insight, while engaging and satisfying the needs of your customers. Together with Avaya Cloud Office, you can unify your internal and external communications across all channels. Empower your teams by providing personalized attention and immediate satisfaction to customers.
Please tag your leads and opportunities with the following campaign details.
Campaign Name: FY23 AXP ACO Integration Campaign
Promo Code: 23CLD-GL-AXPACO
- Landing Page
- Customer emails (HTML/OFT)
- Customer emails, partner branded (HTML/OFT)
- AXP/ACO Integration SFDC email template #1
- AXP/ACO Integration SFDC email template #2
- AXP/ACO Integration SFDC email template #3
- AXP/ACO Integration social GIF
- AXP/ACO Integration social GIF, partner branded
- AXP/ACO Integration social creative
- AXP/ACO Integration social creative, partner branded
- AXP/ACO Integration video social snippets - Part 1
- AXP/ACO Integration video social snippets - Part 2
Submit a Sales Win and become a CHAMPION OF EXPERIENCE!
Submit your win either through Salesforce, or the Customer Gallery website. Instructions can be found through the button below.
2
SEND FOLLOW-UP EMAIL TO PARTNER
Submit a Sales Win and become a CHAMPION OF EXPERIENCE!
Submit your win either through Salesforce, or the Customer Gallery website. Instructions can be found through the button below.
Have feedback or questions?
Reach out to legutenberg@avaya.com for support.