AGENDA
TIME (EDT)
MONDAY
JULY 13
10:55 AM – 12:40 PM
Plenary Session Day 1
  • 10:55 AM – 11:05 AM – Sponsor: Jenne, Inc. – Speaker: Tom Cseh, Sr. Product Manager of Avaya Solutions
  • 11:05 AM – 11:10 AM – Welcome and Introduction – Speaker: Dan Silverman, PCC President
  • 11:10 AM – 11:20 AM – Speaker: John Colvin, Head of Global Partner Marketing
  • 11:20 AM – 11:30 AM – Sponsor: Nectar Services – Speaker: Jamie Ryan, MIH / Mark Bushey, Senior Solutions Architect
  • 11:30 AM – 11:50 AM Speaker: Jon Brinton, VP of North America Channel
  • 11:50 PM – 12:00 PM – Sponsor: iNEMSOFT – Speaker: Todd Lehmann, VP Engineering
  • 12:00 PM – 12:20 PM – Speaker: Santiago Aguirre, Sr. Director, Americas International, Channel & Distribution
  • 12:20 PM – 12:30 PM – Sponsor: LumenVox - Speaker: Jeff Hopper, VP, Business Development
  • 12:30 PM – 12:50 PM – Speaker: Galib Karim, VP, Americas International Theater
12:50 PM – 1:00 PM
Break
1:00 PM – 1:45 PM
Breakout: Spaces Room 1
Avaya Cloud Office TCO
Speaker: Steve Forcum, Sales Engineering
Breakout: Spaces Room 2
1:00 PM – 1:40 PM
IP Office Premise Roadmap
Speaker: Craig Iwata, Product Management

1:40 PM – 1:50 PM
Xima Software
Speaker: Jon Florence, Director of Sales and Marketing
Breakout: Spaces Room 3
Avaya Aura Roadmap
Speaker: Barry O’Connor, Product Management
1:45 PM – 2:00 PM
Break
2:00 PM – 2:45 PM
Breakout: Spaces Room 1
Avaya Cloud Office Update
Speaker: Mike Kuch, Solutions Marketing
Breakout: Spaces Room 2
IP Office Media Manager
Speaker: Michael Warford, Technical Support
Breakout: Spaces Room 3
How Avaya is Helping Our Customers during Covid 19 and Next Steps
Speaker: Paul Lang, Solutions Marketing / Bob Camel, Solutions Marketing
2:45 PM – 3:00 PM
Break
3:00 PM – 3:45 PM
DevConnect Spotlight: Spaces Room 1
3:00 PM – 3:20 PM
Semafone
The Omnichannel Contact Center: Implementing a Frictionless Payment Experience
Speaker: Alan Watson, Director of Sales Engineering

3:25 PM – 3:45 PM
Resource Software International Ltd.
(RSI)
Speaker: Steve Cummings, VP
Breakout: Spaces Room 2
IP Office – Partner Use of Avaya KCS System
Speaker: Nirmal Singh, Technical Support
Breakout: Spaces Room 3
Healthcare
Speaker: John Orton, Advanced Solutions
3:45 PM – 4:00 PM
Break
4:00 PM – 4:20 PM
Demo Class Day 1
Oceana
Speaker: Janiece Murphy, Sales Engineering


TIME (EDT)
TUESDAY
JULY 14
10:55 AM – 1:00 PM
Plenary Session Day 2
  • 10:55 AM – 11:05 AM – Sponsor: Synnex – Speaker: Alex Duncan, Business Development
  • 11:05 AM – 11:10 AM – Welcome and Introduction – Speaker: Dan Silverman, PCC President
  • 11:10 AM – 11:40 AM – Speaker: Simon Harrison, SVP and Chief Marketing Officer
  • 11:40 AM – 12:00 PM – Avaya Product Roadmap – Speaker: Karen Hardy, VP of Product Management, Contact Center
  • 12:00 PM – 12:10 PM – Sponsor: Geomant: – Speaker: Peter Horbor, Chief Technical Officer
  • 12:10 PM – 12:30 PM – Avaya Cloud Office – Speaker: Steve Forcum, Technologist
  • 12:30 PM – 12:40 PM – Sponsor: Engelbart Software – Speaker: Dirk Engelbart, CEO / George Theunissen, Business Development Manager
  • 12:40 PM – 1:00 PM – Avaya Tools – Speaker: Colm Cleary, Sr. Director, Global Sales Operation
1:00 PM – 1:10 PM
Break
1:10 PM – 1:55 PM
Breakout: Spaces Room 1
Contact Center Migration Paths
Speaker: Brian Baumgart, Sales Engineering / Janiece Murphy, Sales Engineering
Breakout: Spaces Room 2
Avaya Phones and Devices
Speaker: Arumika Jerome, Product Management / Roberto Fogliardi, Product Management / Ronnie LaNasa, Product Management
Breakout: Spaces Room 3
ReadyNow
Speaker: Bonnie Olson, Product Management / Dan Cardaropoli, Product Management
1:55 PM – 2:10 PM
Break
2:10 PM – 2:55 PM
Breakout: Spaces Room 1
Workforce Elite Engagement
Speaker:Bernadette Ridge, WEM Sales Specialist / Ron Weiss, WEM Sales Specialist
Breakout: Spaces Room 2
Avaya Learning – Progress and Innovation
Speaker: Linda Thompson, Training & Org Leadership Development
2:55 PM – 3:10 PM
Break
3:10 PM – 3:55 PM
DevConnect Spotlight: Spaces Room 1
3:10 PM – 3:30 PM
Tenfold
Accelerate Sales & Service Transformation with Real-Time CRM Integrations and Deep Workflow Automation
Speaker: Luke Johnson, Enterprise Sales Director

3:35 PM – 3:55 PM
Sestek
Speaker: Anil Oztuncer, Presales Director
Breakout: Spaces Room 2
Oceana over the Top Offer / Case Studies
Speaker: Susy Liem, Product Management / Joyce Fong, Product Management
Breakout: Spaces Room 3
Device as a Service
Speaker: Dawn Gray, Solutions Marketing / Steve Brock, Solutions Marketing
3:55 PM – 4:10 PM
Break
4:10 PM – 4:30 PM
Demo Class Day 2
AACC
Speaker: Brian Baumgart, Sales Engineering
Demo Class Day 2
Avaya Phones & Devices
Speaker: Arumika Jerome, Product Management / Roberto Fogliardi, Product Management / Ronnie LaNasa, Product Management


TIME (EDT)
WEDNESDAY
JULY 15
10:55 AM – 12:50 PM
Plenary Session Day 3
  • 10:55 AM – 11:05 AM – Sponsor: ScanSource – Speaker: Chris Marlar, VP of Supplier Services
  • 11:05 AM – 11:10 AM – Welcome and Introduction – Speaker: Dan Silverman, PCC President
  • 11:10 AM – 11:30 AM – CPaaS – Speaker: Davide Petramala, Director, Avaya OneCloud CPaaS
  • 11:30 AM – 11:50 AM – Avaya Subscription – Speaker: Keith Clemente, VP, Business Development and Distribution
  • 11:50 AM – 12:00 PM – Sponsor: NVT Phybridge – Speaker: Steven Fair, EVP
  • 12:00 PM – 12:20 PM – APS – Speaker: Jerry Rubino, VP, Advanced Solutions
  • 12:20 PM – 12:30 PM – Sponsor: Scantalk ApS – Speaker: Keld Hansen, CEO / Wilbert Zapata, Business Development
  • 12:30 PM – 12:50 PM – Speaker: Frank Ciccone, SVP, US Sales
12:50 PM – 1:00 PM
Break
1:00 PM – 1:45 PM
Breakout: Spaces Room 1
CCaaS
Speaker: Steve Loebrich, Business Transformation / Matt Furrer, Sales Engineering / Kent Hummel, Sales Engineering / Steve Forcum, Sales Engineering
Breakout: Spaces Room 2
Subscription for AACC
Speaker: Don Schumacher, Channel Sales
Breakout: Spaces Room 3
Avaya Spaces
Speaker: Paul Relf, Product Management
1:45 PM – 2:00 PM
Break
2:00 PM – 2:45 PM
Breakout: Spaces Room 1
CPaaS
Speaker: Davide Petramala, Advanced Solutions
Breakout: Spaces Room 2
Avaya Automation Solutions
Speaker: Jon Haich, Advanced Solutions / Tore Christensen, Advanced Solutions
Breakout: Spaces Room 3
Messaging
Speaker: Cyril Dowling, Product Management
2:45 PM – 3:00 PM
Break
3:00 PM – 3:45 PM
Sponsor Spotlight: Spaces Room 1
3:00 PM – 3:20 PM
Scansource
Understanding UCaaS Routes to Market with ScanSource and Intelisys
Speaker: Chris Marlar, VP of Supplier Services, ScanSource

3:25 PM – 3:45 PM
Jenne, Inc.
Learn how the Avaya Distributor of the year can help you drive more Avaya business
Speaker: Tom Cseh, Product Manager
Breakout: Spaces Room 2
Avaya and Google Contact Center AI
Speaker: Jon Haich, Advanced Solutions / Tore Christensen, Advanced Solutions
Breakout: Spaces Room 3
Update on Avaya Workplace - latest enhancements and upcoming capabilities
Speaker: Brad Black, Product Management
3:45 PM – 4:00 PM
Break
4:00 PM – 4:20 PM
Demo Class Day 3
Workspace Elite
Speaker: Janiece Murphy, Sales Engineering


TIME (EDT)
THURSDAY
JULY 16
10:50 AM – 11:00 AM
Sponsor: Synnex - Speaker: Alex Duncan
11:00 AM – 12:00 PM
Session 1:
Tools & Process Strategic Roadmap for FY20/21 Supporting Simplification Programs Deep Dive
Speaker: Colm Cleary, Sales Operations
12:00 PM – 1:00 PM
Session 2:
Avaya Cloud Office Quote & Ordering Process Programs Roadmap
Speaker: Renee Rogers, Business Transformation
1:00 PM – 1:10 PM
Break
1:10 PM – 2:10 PM
Session 3:
PoS Subscription Tool & Process Roadmap
Speaker: Paul Tucker, Sales Operations
2:10 PM – 3:00 PM
Session 4:
Renewals to Subscription Tool & Process Roadmap
Speaker: Kathleen Huffman, Sales Operations
3:00 PM – 3:10 PM
Break
3:10 PM – 4:00 PM
Session 5:
2020/21 Promotions Roadmap
Speaker: Con Griffin, Channel Sales
4:00 PM – 4:10 PM
Break
4:10 PM – 4:30 PM
Session 6:
Demo: Oceana
Speaker: Janiece Murphy, Sales Engineering


TIME (EDT)
FRIDAY
July 17
10:50 AM – 11:00 AM
Sponsor: Synnex - Speaker: Alex Duncan
11:00 AM – 12:00 PM
Session 1:
Pre-Quoting Install-Base Tools & Process Roadmap & Best Practices
Speaker: John McKinnon, Sales Operations
12:00 PM – 1:00 PM
Session 2:
Using Easy Subscription Templates & When to Use Custom Quoting Master Class
Speaker: Debra Wittenmeier, Sales Operations / Joy Sloan, Sales Engineering
1:00 PM – 2:10 PM
Break
2:10 PM – 3:00 PM
Session 3:
Automation & Integration for Quote to Order Fulfillment with Avaya: B2B API Roadmap
Speaker: Paul Tucker, Sales Operations
3:00 PM – 3:10 PM
Break
3:10 PM – 4:00 PM
Session 4:
How can the Deployment Team Help You Work Better? Training, Collateral, Technical & Design Support, VoC
Speaker: Susan Taylor, Sales Operations



July 13-17, 2020

VIRTUAL VIA AVAYA SPACES

PLANNED SCHEDULE
OF ACTIVITIES
AGENDA AT A GLANCE