About Experience Avaya Asia Pacific

Questions

Singapore

April 23 - 24, 2019

About Experience Avaya Asia Pacific

Welcome to Experience Avaya APAC, where we take the challenges faced by businesses around the world head-on, exploring the trends shaping winning customer loyalty, and sharing the exciting use cases of digital transformation in the customer experience.

Discover how AI is changing the way that customer journeys are being formed, and how large organizations around the world are trialing AI-based solutions to solve business challenges surrounding customer experiences. Take a deep dive into the convergence of UC and CC, and how the next wave of feature-rich communications platforms are driving massive efficiencies for both customer-facing talent and employees working behind the scenes – all while delivering stand-out customer experiences.

The annual conference will provide an update on the incredible learnings that have been accumulated from the successful AI solution trials taking place around the world, and how Avaya is working AI into its core portfolio to solve genuine business challenges. Visitors will come to understand the future of their industries, what jobs this will create, and how Avaya and its growing ecosystem of alliance partners are working together to accelerate this transformation.

Agenda at a Glance

To make the most of your time at Experience Avaya Asia Pacific, check out the planned schedule of activities. Visit often for updates!

Agenda Details

Speakers

Jim Chirico

President and Chief Executive Officer, Avaya

Jim Chirico
President and CEO, Avaya

Jim Chirico is President and Chief Executive Officer of Avaya, Inc., which enables the mission critical, real-time communication applications of the world’s most important operations. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.
Nidal Abou-Ltaif

President, Avaya International

Nidal Abou-Ltaif
President, Avaya International

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Stuart Beaumont

Global Head, Voice & Virtual Standard Chartered
Andrew Staples, PhD.

Global Editorial Director,
The Economist Corporate Network
Fred Hayes

Senior Vice President, Global Business Operations, Avaya

Fred Hayes
Senior Vice President Chief Supply Chain, Avaya Inc.

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Chris McGugan

Senior Vice President, Solutions & Technology, Avaya

Fred Hayes
Senior Vice President Chief Supply Chain, Avaya Inc.

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Natalie Keightley

Solutions Marketing Director, International Region, Avaya

Fred Hayes
Senior Vice President Chief Supply Chain, Avaya Inc.

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Ahmed Helmy

CTO, Avaya International

Fred Hayes
Senior Vice President Chief Supply Chain, Avaya Inc.

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Lily Foo

Head of Channels, Avaya ASEAN

Fred Hayes
Senior Vice President Chief Supply Chain, Avaya Inc.

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Ayman Majzoub

Sales Director for Private Cloud and Managed Services, Avaya

Jim Chirico
President and CEO, Avaya

Jim Chirico is President and Chief Executive Officer of Avaya, Inc., which enables the mission critical, real-time communication applications of the world’s most important operations. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.

Jim brings depth of experience and consistent results as a business and operational leader in the technology industry, successfully leading teams in sales, worldwide operations, manufacturing and development. Since joining Avaya in 2008, he has been instrumental in the development of the company’s industry-leading business model, including record EBITDA performance, gross margin expansion and best-in-class Net Promoter Score.

In his previous role as COO, Jim was responsible for Global Sales, Global Operations, Human Resources and Quality. Jim optimized Avaya’s global business processes, stabilized sales and has led the company’s effort for Chapter 11 Emergence. In addition, he drove cross-functional alignment of key initiatives, including integration of all acquisitions and enterprise restructuring efforts.

Jim joined Avaya in January 2008 from Seagate Technology, where he was Executive Vice President, Global Operations, Development and Manufacturing. At Seagate, he led a team of more than 50,000 employees located in 14 facilities worldwide, successfully driving step-function change in the operational effectiveness of the organization.

Jim began his career at IBM in 1980, progressing through line leadership and corporate assignment positions to become a Site General Manager and WW Manufacturing Leader. He received a B.S. in Marketing from Providence College in Rhode Island.

Nidal Abou-Ltaif
President, Avaya International

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Fred Hayes
Senior Vice President Chief Supply Chain, Avaya Inc.

Sponsors 2019

Gold

Silver

Singapore

Venue Event Venue: Pan Pacific Hotel Singapore

Singapore

April 23 - 24, 2019