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    • Dustin Laidsaar

      Strategic Business Consultant, Avaya

    Avaya: Gamification in the Contact Centre webinar synopsis

    According to Frost, “the out of sight, out of mind fear of going remote can be greatly assuaged through gamification”; it helps better engage employees, increases retention, and drives productivity and efficiencies.


    Recent research found the Covid-19 pandemic accelerated the introduction of remote work by at least five years for 62 per cent of organisations in Asia-Pacific. Meanwhile, 82 per cent plan to retain remote work even after the pandemic is over.


    This move from office-based to work from anywhere, a first for many in the region, is often viewed in terms of its operational and financial risk – but what about the risk to employee engagement?


    But it’s time to level up.


    Join this webinar to learn how you can rapidly leverage data from across your contact centre to move beyond prizes and badges to deliver impactful gamification programs comprising goals, competition, social interactions, rewards and coaching for the new, flexible world of work.