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Jim Chirico is President and Chief Executive Officer
of Avaya, Inc. He assumed his new role on October 1,
2017, after previously serving as Chief Operating
Officer and Global Sales Leader. Jim brings depth of
experience and consistent results as a business and
operational leader in the technology industry,
successfully leading teams in sales, worldwide
operations, manufacturing and development. Since
joining Avaya in 2008, he has been instrumental in the
development of the company’s industry-leading business
model, including record EBITDA performance, gross
margin expansion and best-in-class Net Promoter Score.
In his previous role as COO, Jim was responsible for
Global Sales, Global Operations, Human Resources and
Quality. Jim optimized Avaya’s global business
processes, stabilized sales and has led the company’s
effort for Chapter 11 Emergence. In addition, he drove
cross-functional alignment of key initiatives,
including integration of all acquisitions and
enterprise restructuring efforts.
Jim joined Avaya in January 2008 from Seagate
Technology, where he was Executive Vice President,
Global Operations, Development and Manufacturing. At
Seagate, he led a team of more than 50,000 employees
located in 14 facilities worldwide, successfully
driving step-function change in the operational
effectiveness of the organization.
With Avaya ENGAGE® 2019 rapidly
approaching, our call for speakers is open!
Speaking at Avaya ENGAGE® is a fantastic
experience - and we need you to share your expertise
and knowledge with your peers. Do you think you have
what it takes to be selected? Then submit your
speaking proposal before September 6, 2018.
Through this virtual workshop, you will discover ways to enhance operational efficiency for your contact centres. With professional speakers from Avaya, Google and Quantiphi, you will be able to identify strategies to;
Understand the beauty of automating repetitive tasks,
Identify the intent of customer requests
Provide 24/7 access to customer support with virtual agents.
Eliminate the need for long wait times and complicated phone trees
Increase seamless customer journey
Leverage the AI-enabled virtual agent to provide a superior customer experience
The above will allow you to better pick-up customers’ needs and relay accurate information to customers.
Topic
Time (SGT)
What is Conversational AI
11:30 - 11:45
Contact Center AI – Live Demonstration
11:45 - 12:15
Avaya Underlying Technology Behind the Scene
12:15 - 12:45
Lunch Break
12:45 - 13:30
Success Stories and Industry-focused Use Cases
13:30 - 14:15
Live Dialogflow Console Walkthrough
(with 15 mins break)
14:15 – 17:30
Please sign up with your business email address. We are unable to process with your public domain email addresses.
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