Breakout Program


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to immerse yourself in the Avaya ENGAGE 2018 experience.


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Digital Transformation and Innovation

Digital Transformation and Innovation

See what the future can bring! The pace of emerging technology is moving faster than it’s ever been!  There is a convergence with various disruptive technologies such as AI, IOT and Blockchain which will have a profound impact on the Digital Transformations.  Many industries are already embracing it today, while others are evaluating how it will impact in the next 3 to 5 years. These sessions will provide you clarity and insights on the art of the possible.  It will demonstrate how technology is currently being used or how emerging technologies can impact your future business challenges and technology plans/roadmaps.

In these this tracks, we will provide examples and real life use cases on how various business and technology challenges can be overcome  leveraging Digital Transformation and Innovation.  These sessions will help to demystify and provide you a better understanding on when or how to use emerging technologies such as Automation, Artificial intelligence, Augmented Reality, IoT, SMART solutions, WebRTC, SIP, Security, Next Gen Emergency Service and more to solve business challenges.  We will also explore how Digital transformation can be leveraged to transform Public Safety, Healthcare, Customer experience, Team experience and more.  Come meet with thought leading customer, the industry experts and Avaya employees as they help demystify some of this confusion.  Let your imagination run wild!

Business Strategies

Business Strategies

With new apps and technologies launching every day, how do you know what new innovation will improve your business and make a positive impact on your efficiency and performance? How do you know what is a must have, and what is optional? Business Strategy sessions focus on helping solve real-world challenges while still looking ahead at what is to come.

Learn from others who have walked in your shoes and see how your business can gain value through improved efficiency, enhanced service, reduced cost, and overall better business, while demonstrating a return on investment (ROI) through the evaluation and deployment of technology.

Customer Engagement

Customer Engagement

In today’s constantly evolving digital environment, businesses need fast and easy access to holistic customer data to drive customer loyalty, revenue and smarter decision making. Customer Engagement Solutions provide you with 360° customer journey insights that enable you to provide exceptional, personalized customer experiences every day—easily, effectively and efficiently. And by integrating your systems and processes, you can enhance your agent experience, optimize your resources, quickly respond to changing business conditions, and cultivate new business opportunities, keeping you one step ahead of the competition.

Customer Engagement sessions will focus on creating a seamless omnichannel customer experience while maximizing your existing investments and empowering your workforce. Content should include shared examples of how attendees can achieve consistency and increased satisfaction across all customer touch points. Focused on customer engagement in the digital era, many sessions will explore hot topics like flexible deployment methods, contact centers in the cloud, popular outbound and self-service methods, and automation to help customers maximize efficiency deliver exceptional service.

Team Engagement

Team Engagement

Getting together with customers, coworkers, and suppliers is no longer enough. Employees need tools to take an active role in creating value, delighting customers and engaging colleagues in flexible interactions that deliver business results. Integration and ease of use are the hallmarks of effective Team Engagement solutions – solutions that keeps all communications in one place and give an “at a glance” snapshot of the user’s day. One touch should be all it takes to message, call, join or host a meeting, or see a colleague’s status. Team Engagement sessions will teach attendees how these attributes make employees more productive and more effective in an enterprise environment. They will help attendees understand the shifts in the market, towards digital technologies, cloud, flexible virtualization and the power of collaborative solutions. This is your opportunity to learn how connecting teammates, partners and customers can help drive faster business outcomes, increased revenue, and create new opportunities for growth.

Analytics Engagement & Automation

Analytics Engagement & Automation

Collecting customer data is easy. It’s knowing what to do with it that is hard.   Organizations need a solution that is smart enough to notice trends and provide real-time insights enabling you to make the best business decisions possible.  Analytics Engagement solutions provide the information that companies need to optimize their customer and team engagement ecosystems. Data from relevant, disparate sources is collected, correlated and presented in a unified interface for meaningful analysis in both instantaneous and historical trending scenarios.  Automation opportunities can also be gleaned from the same data, improving both your customer and agent experience.

  Analytics Engagement & Automation sessions focus on integrations to see the entire picture of a customer’s journey with your brand and to enable a positive close to their interaction with you. Analytics Engagement Sessions are centered around case studies on how a single omnichannel solution gives you complete integration and management of your traditional phone and digital channels and helps you be a leader in digital transformation. Automation Sessions cover a wide range of trends such as artificial intelligence, speech, and machine learning and automation that will spark ideas on how to reinvent your organization’s business models and transform the customer experience.  

Developer Engagement

Developer Engagement

This track is for developers, architects, enterprise IT and business unit resources who are interested in deploying and developing Avaya applications. This includes communications enablement via Avaya Breeze and CPaaS SMS/Voice cloud based services development toolsets. This track covers how to identify, design and develop applications. In addition, there will be many customer case studies and general use cases discussed, specifically targeted at how these applications are enabling digital transformation and better communications across enterprise business processes and applications.

Developer Engagement sessions will be centered around Communications Application Development, Integration & Workflow Automation. Sessions will focus on the development of ideas into solutions, learning how to build and integrate your apps with other enterprise systems, and deployment and support of intelligent, reliable communications application with Avaya Breeze and CPaaS SMS/Voice cloud based services.

ervices Solutions & Management Tools

Services Solutions & Management Tools

This track is intended for anyone involved in the strategic planning, management, deployment or support of communication solutions. We will discuss how services can help drive business outcomes with a focus on the seamless customer experience, customer successes, and the financial considerations that impact this decision. Our expert speakers will show you how services can help maximize the value of your Avaya applications and what to consider when choosing new software and services options for the future. Specifically, sessions will cover topics such as maximizing your investment through effective management tools, developing a cloud delivery strategy and migration steps to make your digital transformation a reality.

Learn how professional services can be leveraged on an annuity basis and combined with support services to better optimize your systems and processes on an ongoing basis. Confused on which cloud option is right for you – or if at all?  Our cloud services sessions will help demystify the cloud conversation so that you are armed with the information to make these all important transformational decisions for your organization.    We hope to see you at these informative sessions as your colleagues, Avaya experts and business partners share their knowledge and lessons learned with you. 

Security & Networks

Security & Networks

This track will is focused on providing the best practices for deploying Avaya customer and team engagement solutions in an effective and secure manner inside an enterprise network.

These sessions will cover various solutions, member experiences, and partner expertise in creating large engagement networks. Attention will be paid to the design options, working inside the larger network infrastructure, and of course, understanding the options to secure your solution.

Attendees should get valuable insights they can use to develop their strategy for today’s challenges and build a firm foundation for tomorrow.

Midmarket/ IP Office

Midmarket/ IP Office

This track covers all the functionality of the IP Office and IP Office Contact Center and how you can benefit from a transition to cloud. Mid-market/IP Office sessions will cover features, functionality, and integration using IP office as the platform. The move to the cloud started in the SMB and is in full swing as it moves up to enterprise users. You will learn about how cloud is impacting MM users and how a hybrid cloud can make the transition to a cloud solution easy.