Full Agenda




7:30 am
8:00 am

Pre-Conference Breakfast


8:00 am
12:00 pm

Pre-Conference Workshop


*Pre-Conference Workshops can be added to a conference registration for $300/session. These interactive workshops are limited to 24 attendees. Click here to add to your registration today.

This session provides advanced knowledge on Avaya vectoring. We will discuss advanced Vectoring sets, specific call handling conditions (staffing, holidays, interflow-qpos, VDN variables) and treatments (vector routing tables, prompting). We will also explore when and why to use different Vectoring options.

Speaker: Katia Miezza, Avaya

Attendees will be taken through an overview of Avaya Breeze, the Breeze™ Platform, Use Cases Examples, Snap-ins and Adaptors, Call Intercept Scenarios, Customer Journey Example, Engagement Designer and taken through a selection of Breeze™ Demos.

Speaker: Gary Richardson, Avaya

This session provides an overview of the major enhancements made in Avaya Aura® 7.0 and 7.1 as they apply to System Manager, Session Manager, and Communication Manager. Topics include LDAP integration enhancements, end-to-end SIP secure call indication, adding a Media Server to Communication Manager as well as building OPTIM and non-OPTIM trunks between Session Manager and Communication Manager. Demonstrations of some of the new features in the System Manager GUI will be included in the presentation.

Speaker: Calvin Nabors, Avaya

The Avaya Vantage™ Device was created specifically to provide Simple, Instant, Seamless, and Enhanced Natural Engagement for customers and clients. This interactive session will concentrate on using the Avaya Breeze™ Client SDK with Vantage to demonstrate how an enterprise can quickly and easily create custom client applications – beginning with a baseline sample application and building upon this foundation. The “use-case” samples will break down various creative applications and programming requirements for voice, chat, and collaboration apps through one-touch connections.

This powerful, customizable device provides the advantages of a deskphone with the flexibility of an application platform that can be integrated with backend processes and systems. Join us as we breakdown the next generation of desktop units as our industry lays the foundation for the convergence of phones, tablets and computers and the power it can bring. No programming experience is required to attend this session.

Speakers: Yuval Cohen, Avaya and Vandana Brar, Avaya

Zang™ Cloud is a robust development platform — allowing businesses and enterprises to quickly create the applications they need, integrate it seamlessly with current communications systems and easily “communication enable” applications and environments. This interactive session will start with the basics of creating an account and procuring a live number.

Attendees will participate in the development and testing of this environment as the group builds intelligent, reliable messaging apps with the Zang™ API for a powerful way to engage customers. Numerous “use-cases” and code samples will be used to expose the ease of adding voice and calling features to your web or mobile apps. This session is designed to provide both the programmer and non-program a complete overview and actual experience of the power available through Zang™ Cloud. Join us as we bring a sample application to life.

Speaker: Jeff Hodson, Avaya

12:00 pm
1:00 pm

Pre-Conference Lunch (Workshop Attendees Day)


1:00 pm
1:30 pm

Attendee Orientation


1:30 pm
1:45 pm

Break


1:45 pm
2:45 pm

Breakout Session

2:45 pm
3:00 pm

Break


3:00 pm
4:00 pm

Breakout Session

4:00 pm
4:15 pm

Break


4:15 pm
5:15 pm

Breakout Session

 
6:00 pm
9:00 pm

Avaya Appreciation Welcome Party

Mardi Gras World

8:00 am
9:00 am

Breakfast


9:00 am
11:00 am

Opening General Session

11:00 am
11:15 am

Break


11:15 am
12:15 pm

Roadmap Sessions

12:15 pm
1:15 pm

Lunch


1:15 pm
2:15 pm

Breakout Session

2:15 pm
2:30 pm

Break


2:30 pm
3:30 pm

Breakout Session

3:30 pm
3:45 pm

Break


3:45 pm
4:45 pm

Breakout Session

4:45 pm
5:00 pm

Break


5:00 pm
6:00 pm

Breakout Session

6:00 pm
8:00 pm

Solutions Expo Opening Reception


8:00 am
9:00 am

Breakfast


9:00 am
10:30 am

General Session

10:30 am
10:45 am

Break


10:45 am
11:45 am

Customer Connections

11:45 am
3:30 pm

Solutions Expo Open

12:00 pm
1:30 pm

Lunch

3:30 pm
4:30 pm

Breakout Session

4:30 pm
4:45 pm

Break


4:45 pm
5:45 pm

Breakout Session

5:45 pm
6:00 pm

Break


6:00 pm
8:00 pm

ENGAGE In The Big Easy Solutions Expo Event

8:00 am
9:00 am

Breakfast


9:00 am
10:30 am

Closing General Session

10:30 am
10:45 am

Break


10:45 am
11:45 am

Breakout Session

11:45 am
1:00 pm

Lunch


11:45 pm
3:00 pm

Solutions Expo Open / Passport To Prizes At 2 Pm

3:00 pm
4:30 pm

Roadmap Session

4:30 pm
4:45 pm

Break


4:45 pm
5:45 pm

Breakout Session

5:45 pm
6:00 pm

Break


6:30 pm
9:30 pm

IAUG Closing Party

House of Blues