QUESTIONS

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FREQUENT QUESTIONS

  • Avaya ENGAGE®

    • What is Avaya ENGAGE?

      Avaya ENGAGE, hosted by Avaya and the International Avaya User Group (IAUG), is the premier event for the future of communications experience and its impact on digital transformation. Avaya ENGAGE 2019 brings you four days of workshops, inspirational speakers, and content experts to drive your digital transformation journey.

    • When and where is Avaya ENGAGE?

      Avaya ENGAGE will be held from January 20-23, 2019 in Austin, TX. The conference will be held at the Austin Convention Center. The conference hotels are the Hilton Austin, JW Marriott Austin, Fairmont Austin, Hyatt Place Austin Downtown, Courtyard Austin Downtown, and Residence Inn Austin Downtown hotels located in downtown Austin – all within easy walking distance of the convention center.

    • Who attends Avaya ENGAGE?

      Avaya ENGAGE is designed with business communications professionals in mind and is attended by:

      • Business leaders & decision makers

      • Customer Care, Contact Center Staff, and Leaders

      • CxOs

      • Developers/Architects

      • IT Managers

      There’s an opportunity to learn and grow for business communications professionals of every level and industry.

    • Why should I attend?

      At Avaya ENGAGE, you’ll get inspired by stories and case studies from visionary keynotes. Acquire knowledge from industry experts and thought leaders that will help you achieve maximum value from your Avaya solutions. Address today’s critical business challenges through roundtable discussions, hands-on workshops, and one-on-one Avaya support. Enrich your career by deciding how technology transforms your organization. You will have access to the entire Avaya ecosystem: executives, solutions experts, partners, IAUG members, and Avaya customers.

      And of course, have some fun! Network and enjoy dinner and drinks at our welcome appreciation party, visit the solution expo hall for fun activities, and experience excellent entertainment at our closing party.

    • How can I convince my boss to let me attend?

      This event is one of the best investments your company will make all year as employees fuel the agility of your business, increase cost efficiency, and solve your most difficult dilemmas. The business impact of Avaya ENGAGE attendance and participation helps streamline all business processes and is a benefit to participants at any stage in their career.

    • What kind of tracks and sessions can I expect?

      Avaya ENGAGE will offer over 125 sessions with a variety of types and lengths to best cater to different learning styles. Join our subject matter experts as they dive into relevant hot topic tracks, including: Digital Transformation (Business Strategies), Digital Transformation (Innovation), Customer Experience, Team Collaboration, Artificial Intelligence, Cloud, Services, and Professional Development.

    • When will the final conference agenda and session information be revealed?

      The complete conference agenda with session information will be released in the coming weeks.

    • Where do I get the most up-to-date information regarding Avaya ENGAGE?

      Keep an eye on your inbox, IAUG and Avaya social media channels, and the Avaya ENGAGE website for any breaking news or updates.

    • What is the dress code for the conference? What about social events?

      The dress code for the conference proceedings, solutions expo, and social events is business casual.

    • Will there be an Avaya ENGAGE mobile app?

      Yes! The app will be released approximately a month before the conference is scheduled to start. All registered attendees will receive download instructions via email once the app is released.

  • REGISTRATION

    • When does the Early Bird registration pricing end?

      The Early Bird registration pricing has been extended to November 28! After November 28, the Regular registration pricing begins, which is an increase of $250 per person for the Full Conference and Bundled Package passes.

    • What are the registration packages/passes available for Avaya ENGAGE?

      The following passes are available for Avaya ENGAGE. Specific pricing for each pass is listed on the Registration site (accessed by clicking on REGISTER NOW).

      Bundled Package - 4 Nights
      Includes full conference registration and 4 nights at one of the host hotels. All bundles are reserved for check in on Sunday, January 20 and check-out on Thursday, January 24. More information about the bundles, including list of hotels and deadlines, can be viewed at https://members.iaug.org/resource/resmgr/engage/avaya_2019_-_bundle_informat.pdf.

      Full Conference
      Includes access to all of the main stage keynotes, breakout sessions, solutions expo, meals and social functions.

      Group
      Includes access to all of the main stage keynotes, breakout sessions, solutions expo, meals and social functions. The discounted ticket price of $950 per person applies only to groups of 5 or more people registering at the same time. All registrants must select the Group Conference Pass. Please contact registration@iaug.org for the applicable discount code.

      Guest Pass
      Includes access to all networking events including Opening Party, Expo Receptions + Closing Party.

      International Full Conference
      Includes access to all of the main stage keynotes, breakout sessions, solutions expo, meals and social functions. This registration type applies only to those attending from outside the United States.

      Solutions Expo Plus Pass
      Includes Solution Expo Access (including Tues-Wed Lunch), General Sessions, Opening Party, Closing Party.

      One-Day Conference Pass
      Includes Meals, Sessions and Evening Reception for one day.

      Pre-conference Workshops
      Includes access to pre-conference workshops on the morning of Sunday, January 20. The pre-conference workshop is priced at $300 each.

    • How do I register?

      Go to the Avaya ENGAGE website at www.avaya.com/avayaengage2019, and click REGISTER NOW to start your registration.

    • What is the cost to register?

      See the following table for pricing for all pass types for Avaya ENGAGE, including both early bird and regular pricing. Should you have any questions on the pricing information, please contact registration@iaug.org.

      Pass Type Price Starts Ends Notes
      Full Conference - Early Bird Pricing $1,250.00 09-12-2018 11-15-2018 Log-in as an IAUG member and receive an automatic $250 off.
      Full Conference - Regular Pricing $1,500.00 11-16-2018 01-19-2019 Log-in as an IAUG member and receive an automatic $250 off.
      Solutions Expo Plus Pass $500.00 09-12-2018 01-19-2019 Includes Solution Expo Access (including Tues-Wed Lunch), General Session, Opening Party, Closing Party.
      One-Day Conference Pass $500.00 09-12-2018 01-19-2019 Includes Meals, Sessions and Evening Reception for one day.
      Guest Pass $300.00 09-12-2018 01-19-2019 Includes access to all networking events including Opening Party, Expo Receptions + Closing Party.
      Bundled Package - 4 Nights - Early Bird $2,415.00 09-12-2018 11-15-2018 Includes Conference Registration + Hotel Accommodations - Log-in as an IAUG member and receive an automatic $250 off. Assumes arrival on Sunday, January 20 and departure on Thursday, January 24.
      Bundled Package - 4 Nights - Regular $2,665.00 11-16-2018 12-31-2018 Includes Conference Registration + Hotel Accommodations - Log-in as an IAUG member and receive an automatic $250 off. Assumes arrival on Sunday, January 20 and departure on Thursday, January 24.
      Group $950.00 09-12-2018 01-19-2019 Log-in as an IAUG member and receive an automatic $250 off. For registration of 5 or more people from the same company being registered at the same time.
      International $950.00 09-12-2018 01-19-2019 Log-in as an IAUG member and receive an automatic $250 off.
    • How do I register as a group?

      Please contact registration@iaug.org for instructions and to receive the discount code that must be used during registration.

    • Can I bring a guest?

      Yes! Guests are welcome at all Avaya ENGAGE social events, such as the opening and closing parties, for an additional fee. You can add guests to your registration during your initial setup or afterwards by viewing your registration details.

    • What is included in my conference registration?

      Your registration fee gives you access to all main stage keynotes, breakout sessions, solutions expo, social functions, and transportation to and from the conference hotels. We also offer registration + hotel bundles that include the option for 4 nights’ hotel stay.

    • Who do I contact with any registration questions?

      Please email registration@iaug.org.

    • What is the cancellation policy?

      Cancellations must be received in writing on or before December 28, 2018. A processing fee of $250 USD will be assessed for all cancellations received on or before December 28, 2018. No refunds will be made for cancellations received after December 28, 2018.

  • TRAVEL AND ACCOMMODATIONS

    • What are the conference hotels?

      We have partnered with the Hilton Austin, JW Marriott Austin, Fairmont Austin, Hyatt Place Austin Downtown, Courtyard Austin Downtown, and Residence Inn Austin Downtown for this year’s conference. More information on these hotels can be found here.

    • How will I get to/from the convention center and the conference hotels?

      Because all conference hotels are within easy walking distance of the convention center, shuttles will not be provided in Austin.

    • What is included in the 4-night hotel bundle?

      The registration and hotel bundles include a full conference pass along with a 4-night hotel stay. The dates for each package are as follows:

      The 4-night bundle assumes an arrival date of Sunday, January 20th and a departure date of Thursday, January 24th.

    • What if I’m traveling internationally?

      For entry into the United States, your passport must be good for at least 6 months after your departure date.

      Residents of Canada and most European countries do not need a visa to visit the United States if they are staying for less than 90 days. However, residents of these countries do require an ESTA (Electronic System for Travel Authorization). For more information please visit esta.cbp.dhs.gov/esta/. For further information on whether or not you require a visa to enter the United States, please visit www.travel.state.gov.

      You will have to pass through United States Customs if arriving by air. At United States airports, you must present a completed customs declaration form (which may or may not be provide in-flight).

    • What food is available at the hotels or through the conference?

      Conference hotels do not include complimentary breakfast but is offered at the convention center. Registration includes breakfast and lunch on Monday, Tuesday and Wednesday plus morning and afternoon breaks at the convention center. Food will also be served at the opening and closing events.

    • Are government rate rooms available in the conference hotels?

      There are a limited number of government per diem rooms available at each property. Please call the hotel reservations department directly to reserve your room at the government rate.

  • IAUG

    • How do I become an IAUG member?

      To join IAUG, go to https://www.iaug.org/join/join-iaug and select “Join IAUG”. If you are a returning member, please email info@iaug.org for a renewal invoice.

    • Why won’t my IAUG username and password work when I try to register as a member?

      Your IAUG membership might have expired. Please renew your membership at the website listed above. Under the “Join IAUG” menu, please select “Renew my Membership”.

      Please contact info@iaug.org if you need a renewal invoice or to reset your password.

  • AUSTIN

    • Where can I find info on Austin?

      Check out http://austin.culturemap.com/ for more information on things to do, restaurants, and other great opportunities to make the most of your visit.

    • What is the weather like in Austin in January?

      January is the coldest month of the year in Austin, but the days are can be warm and the evenings rather mild. The average temperature reaches 62° F (16° C) during the days and dips to a low of around 42° F (5° C). You can expect 2.2” (56mm) of rain on average in January.

    • Which airports are closest to Austin?

      Flights to and from Austin go through Austin-Bergstrom International Airport (AUS) and is located 5 miles (8 km) southeast of downtown Austin. It may take between 20-30 minutes to get between the airport and one of the conference hotels, depending on traffic.

      For any other questions, please email info@iaug.org.