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Phoenix, February 2-5, 2020

Avaya ENGAGE 2020

Avaya ENGAGE is the premier event for thousands looking to deliver experiences that matter. Attend exciting general sessions and hundreds of informational breakouts led by some of the industry’s most inspiring and accomplished leaders. Experience first-hand innovations in cloud communications, customer experience and more in the Expo hall. Make new connections and network with peers from across the globe. Spark ideas. Get involved. These are your four days to go All In.
The Avaya ENGAGE conference offers a vast amount of content that is both immediately beneficial; and in many cases, a benefit that will be realized down the road when the need arises.

Why Attend Avaya ENGAGE?

Because there’s power in numbers. Because there’s nothing worse than a missed opportunity. If you’re involved in customer experience, employee experience or digital transformation, Avaya ENGAGE is the event that you don't want to miss.


To make the most of your time at Avaya ENGAGE, check out the planned schedule of activities. Visit often for updates!

  View all Sessions  

Session times are subject to change leading up to Avaya ENGAGE 2020.

Keynote Speakers

  • Earvin “Magic” Johnson

    NBA Hall of Famer and Entrepreneur

  • Mick Ebeling

    Founder & CEO, Not Impossible

  • Drew Kraus

    Research Vice President, Gartner

  • Jim Chirico

    President and CEO, Avaya

  • Frank Ciccone

    Senior Vice President, U.S. and Canada Sales, Avaya

  • Anthony Bartolo

    Executive Vice President and Chief Product Officer, Avaya

  • Simon Harrison

    CMO, Avaya
    Former Sr. Director
    Analyst, Gartner

  • Karen Hardy

    Vice President, Marketing, Avaya

  • Marilyn Shuck

    Board President, IAUG.

  • Colleen Jamieson

    Executive Director, IAUG

  • Steve Forcum

    Manager of Cloud Solutions Engineering, Avaya

  • Natalie Keightley

    Solutions Marketing Director, International, Avaya

Empowering Women in Leadership

Women in Leadership Panel Discussion

At Avaya ENGAGE 2020, we bring together a group of exceptional leaders to share experiences and insights from their unique and varied careers. Check your agenda for time and location.

Room 221 BC on Monday from 11:30 A.M. - 1:30 P.M.

This session includes lunch.

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With Avaya's friendly development tools, anyone can design and program communications. No coding experience needed. Give it a try using Avaya resources to create cool apps. More than $15K in prizes. Winners and runners up can pitch at Avaya ENGAGE for even greater exposure!

TADHack-mini Phoenix Hackathon

February 1-2, 2020

$15,000 in prizes

Participate in-person or remote

Learn More

Why Sponsor Avaya ENGAGE?

It’s the ultimate way to drive brand awareness. You’ll reach thousands of technology experts, practitioners, enterprise customers and key decision makers who are invested, interested and actually want to learn more.

Download the Prospectus

Please contact Dusti Armstrong, IAUG Sales Director, for specific sponsorship packages and details. The earlier you become an Avaya ENGAGE sponsor, the more opportunities you'll have to build awareness with IAUG members and conference attendees!

Phone: 615.432.5407

Top Analysts Headline our Partner Forum

Don’t miss our panel of experts at the Avaya ENGAGE 2020 Partner Forum on Tuesday, February 4.
You’ll hear how leading analysts view changing trends in technology purchasing, and the upside for channels.

Sheila McGee-Smith

Founder & Principal Analyst,
McGee-Smith Analytics

Beth English

Principal and Consultant
EE and Associates

Dave Michels

Principal Analyst

Join Us for Some Charity Work

While we’re in Phoenix, IAUG and Avaya are joining together to donate funds and volunteer time to help St. Mary’s Food Bank. We’ll be packing food bags on Tuesday, Feb 4 inside the Solutions Expo.

Come join us!


International Avaya Users Group


Providing a voice and a resource for Avaya customers everywhere.

Whether your journey with Avaya began last week or years ago, IAUG wants to help you join together with thousands of like-minded professionals around the globe who share your passion and enthusiasm for the best business communications technology. IAUG serves to bring you together to share best practices, experience timely and relevant training, and create valuable networks among Avaya customers.

Join Today

Avaya ENGAGE 2019 Highlights

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