Phoenix, February 2-5, 2020
Avaya ENGAGE 2020
Why Attend Avaya ENGAGE?
Earvin “Magic” Johnson
NBA Hall of Famer and Entrepreneur
President and CEO, Avaya
Senior Vice President, US Sales at Avaya
Senior Vice President, Solutions & Technology, Avaya
Vice President, Marketing, Avaya
Vice President, Innovation and Architecture, Avaya Innovation Incubator
Board President, IAUG.
Executive Director, IAUG
Jim ChiricoPresident and CEO, Avaya
Jim Chirico is President and Chief Executive Officer of Avaya, Inc., which enables the mission
real-time communication applications of the world’s most important operations. He assumed his new role
on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.
Jim brings depth of experience and consistent results as a business and operational leader in the technology industry, successfully leading teams in sales, worldwide operations, manufacturing and development. Since joining Avaya in 2008, he has been instrumental in the development of the company’s industry-leading business model, including record EBITDA performance, gross margin expansion and best-in-class Net Promoter Score.
In his previous role as COO, Jim was responsible for Global Sales, Global Operations, Human Resources and Quality. Jim optimized Avaya’s global business processes, stabilized sales and has led the company’s effort for Chapter 11 Emergence. In addition, he drove cross-functional alignment of key initiatives, including integration of all acquisitions and enterprise restructuring efforts.
Jim joined Avaya in January 2008 from Seagate Technology, where he was Executive Vice President, Global Operations, Development and Manufacturing. At Seagate, he led a team of more than 50,000 employees located in 14 facilities worldwide, successfully driving step-function change in the operational effectiveness of the organization.
Jim began his career at IBM in 1980, progressing through line leadership and corporate assignment positions to become a Site General Manager and WW Manufacturing Leader. He received a B.S. in Marketing from Providence College in Rhode Island.
Frank CicconeSenior Vice President, US Sales at Avaya
Senior Vice President of U.S. Sales and Delivery where he is responsible for sales and delivery of
product and professional services across all customer segments, both direct and partner-led.
Frank joined Avaya in 2019 with more than 25 years of sales and engineering experience. Prior to joining Avaya Frank led the Advanced Solutions unit at Verizon Enterprise Solutions, a group inclusive of Verizon's global Collaboration, Customer Experience and Security practices. In his 16 years at Verizon and several years at ATT, Frank held various VP roles in strategy, business development and operations in the Enterprise space.
Frank holds a Bachelor of Electrical Engineering from Manhattan College and a Masters of Business Administration from Hofstra University.
Chris McGuganSenior Vice President, Solutions & Technology, Avaya
Chris McGugan is Senior Vice President of Solutions & Technology at Avaya, leading technology strategy
development to guide future investments. His focus is on assessing customer needs, market trends and
new and emerging technologies can drive value and improved customer experience as part of the digital
transformation in communications that Avaya is leading.
In an industry undergoing a massive transformation, Chris is ensuring Avaya moves swiftly to deliver game-changing innovation to customers, and provides a path that enables customers to readily adopt new digital communications technologies and capabilities that optimize business performance.
With more than 25 years of experience in communications technology, Chris is a proven leader who brings a wealth of contact center, cloud and IoT expertise to Avaya. Most recently, he served as an operating executive with a major retailer, where he built out cloud and IoT operations to support strategic initiatives. In a previous tenure with Avaya, Chris was Vice President of Emerging Products and Technology, and of Contact Center Solutions and Marketing. He has also held executive and management positions at Belkin, Cisco and Motorola/Symbol Technologies, in addition to several board advisory positions at technology companies around the globe.
Gaurav PassiPresident, Cloud Business Group
Gaurav Passi is President of the Cloud Business Group. He is responsible for further accelerating the
company’s delivery of cloud communications solutions and driving continued momentum to grow market
in UCaaS and CCaaS worldwide.
He joins Avaya from Five9, where he was Executive Vice President, Products and Technology, and spearheaded the development, modernization and growth of the company’s cloud offering. He previously held senior leadership positions with P&L responsibility and overseeing product strategy and execution at Deutsche Telekom Hosted Business Services, Amdocs Inc. and Ciena Corporation.
Gaurav holds a Bachelor of Science in Business and Financial Management from Panjab University, an MBA from the Institute of Management Technology, Ghaziabad and a Master of Science in Computer Science from California State University, East Bay.
Karen HardyVice President, Marketing, Avaya
Karen Hardy is the Vice President of Product Marketing & Solutions at Avaya. She has been with Avaya
since 2011 and has served in both Product Marketing and Product Management leadership roles and is
currently responsible for developing solution definitions, messages and content that inspire new and
existing customers looking for unique customer experiences, team collaboration and digital
Karen enjoys spending time listening and talking to customers, partners and speaking with industry analysts. She brings over 20 years of experience in the contact center and customer experience industry and prior to Avaya led product marketing and management teams at Alcatel-Lucent/Genesys and Aspect Communications
David ChavezVice President, Innovation and Architecture, Avaya Innovation Incubator
David Chavez is a Vice President responsible for Architecture for Avaya as well as leading
Innovational projects, a 53 year-old Systems Architect with 30 years of professional experience.
He credits his exceptional track record of innovation to “creativity and enthusiasm in my approach
to solving problems.”
His contribution has been recognized by 91 US patent awards, with many more pending. David received a B.S. in computer Science and Mathematics from New Mexico State University in 1987 and an M.S. in Mathematics from Colorado State University. Additionally, David supplemented his education with Executive coursework at Stanford Graduate School of Business in corporate strategy.
David was responsible for Avaya’s award winning and market leading IP Communications architecture, and the creator of Avaya’s Next Generation Aura™ architecture launched in 2009, and also the Avaya Mobile Experience launched in 2018.
David has received numerous professional awards including the Avaya Leadership Award, Avaya’s “Leading Edge Innovators” Award, AT&T’s Partner of Choice Award, the Lucent International President’s Award, and the Lucent GROWs Award for his commitment to personal development and the development of others. Additionally, David is a multiple nominee for MIT’s Lemelson Award for Innovation. And a 2013 recipient of the Thomas Alva Edison award.
The products he developed have won many awards, including “Product of the Year” from Network Magazine and “best new business phone system” from Communications Convergence.
Marilyn ShuckBoard President, IAUG.
Marilyn Shuck is the current Board President, IAUG. and has been active with IAUG for more than eleven
years. She has been actively involved in chapters, chairing various committees, and planning the
She has worked in the telecommunications industry for over twenty-five years designing and implementing innovative technology. Marilyn currently works as a UC Network Engineer at the University of Washington. The university just completed a project migrating over 25,000 endpoints to SIP this will allow the campus to integrate with current and emerging technologies.
Colleen JamiesonExecutive Director, IAUG
Colleen Jamieson is Executive Director of the International Avaya User Group (IAUG). Prior to assuming
this position, Colleen has supported IAUG in various capacities over the past several years, including
being responsible for membership, events and program planning and execution, operations management and
annual strategic planning.
She has worked with technology associations and user groups for over ten years.
Avaya Welcome Party
Avaya Partner Forum
Passport to Prizes
IAUG Closing Party
With Avaya ENGAGE 2019 rapidly approaching, our call for speakers is open!
Speaking at Avaya ENGAGE is a fantastic experience - and we need you to share your expertise and knowledge with your peers. Do you think you have what it takes to be selected? Then submit your speaking proposal before September 6, 2018.CLICK HERE FOR MORE DETAILS
At Avaya ENGAGE, you’ll get inspired by stories and case studies from visionary keynotes.
Acquire knowledge from industry experts and thought leaders that will help you achieve maximum value
from your Avaya solutions. Address today’s critical business challenges through roundtable
discussions, hands-on workshops and one-on-one Avaya support. Enrich your career by deciding how
technology transforms your organization and learn from your peers in the Professional Development
breakout track. You will have access to the entire Avaya ecosystem: executives, solutions experts,
partners, IAUG members, and Avaya customers.
And of course, have some fun! Network and enjoy dinner and drinks at our welcome appreciation party, visit the solutions expo for Avaya and technical partner solutions as well as many fun activities, and experience excellent entertainment at our closing party.
This event is one of the best investments your company will make all year as employees fuel the agility of your business, increase cost efficiency and solve your most difficult dilemmas. The business impact of Avaya ENGAGE attendance and participation helps streamline all business processes, and is a benefit to participants at any stage in their career.
Increase Efficiency, Decrease Costs
As attendees at Avaya ENGAGE, you will learn the ins and outs of products and solutions to help save time (and money!) while decreasing the chance of error through user-and-vendor lead sessions, workshops and hands-on labs.
Develop In-person Connections
Professionals attending Avaya ENGAGE specify networking as a critical reason for participating. Coming to Avaya ENGAGE ensures you will establish a network of solution-oriented allies. The ability to learn directly from peers is the reason to attend Avaya ENGAGE.
Drive Professional Growth
Not only will you dive into topics supporting your current projects, Avaya ENGAGE will also introduce new topics related to Avaya products and solutions. Broaden your experience and attend sessions of interest for potential involvement in current, upcoming or new products and solutions.
Why Sponsor Avaya ENGAGE?
It’s the ultimate way to drive brand awareness. You’ll reach thousands of technology experts, practitioners, enterprise customers and key decision makers who are invested, interested and actually want to learn more.
Download the Prospectus
International Avaya Users Group
INTERNATIONAL AVAYA USERS GROUP
Providing a voice and a resource for Avaya customers everywhere.Whether your journey with Avaya began last week or years ago, IAUG wants to help you join together with thousands of like-minded professionals around the globe who share your passion and enthusiasm for the best business communications technology. IAUG serves to bring you together to share best practices, experience timely and relevant training, and create valuable networks among Avaya customers.
Avaya ENGAGE 2019 Highlights
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