Agenda at a Glance
Download Agenda
-
7:00AM – 7:00PM
Registration
-
7:30AM - 8:30AM
Pre-Conference Workshops Breakfast(for workshop attendees only)
-
8:30AM - 11:30AM
PRE01 - Packet Trace Tools and Trace InterpretationWill Parker
Phoenix Convention Center: 222 A
PRE02 - Remote Worker WorkshopNick Kwiatkowski
Phoenix Convention Center: 223
PRE03 - Call Center Elite Admin 101Katia Miezza
Phoenix Convention Center: 230
PRE04 - Virtualization of Avaya Solutions - Concept to DeploymentPaul Leatherman; Neil Proctor, ACIS PodFx, Aura Team engagement, ACSS Team Engage
Phoenix Convention Center: 231 C -
11:30AM - 12:30PM
Pre-conference Workshops Lunch(for workshop attendees only)
-
12:30PM - 1:00PM
Attendee Orientation
-
1:15PM - 2:15PM
100 - Architecting a Contact Center Queue from CX, Reporting to Feature Requirements and Capacity AssessmentsJohn Williams
Phoenix Convention Center: 222 A
101 - Demystifying Unified Communications – Architecture, Deployment, and Best Practices Part 1Steven J. Romanelli, ACIS ACSS
Phoenix Convention Center: 222 BC
102 - 5 Pillars of Successful LeadershipJayne Hogle
Phoenix Convention Center: 223
103 - Network Redundancy and its Potential Negative Effects on VoIP Call QualityTim Titus
Phoenix Convention Center: 224 A
104 - Data Networking for Voice Professionals - Part 1David Lover
Phoenix Convention Center: 224 B
105 - Making Remote Workers Work in the Age of SIPJason Bartlett
Phoenix Convention Center: 225 AB
106 – Stuck in a Refresh Rut – Rut-row!Rox Burkey
Phoenix Convention Center: 226 AB
107 - Introducing Avaya IX WorkplaceBrad Black
Phoenix Convention Center: 227 BC
108 - Avaya Mobile Experience – IntroductionPierre Fournier
Phoenix Convention Center: 228 AB
109 - Avaya Update on Microsoft IntegrationGunjan Kak
Phoenix Convention Center: 229 A
110 - Building on On-Prem Cloud - Using the Advanced Solutions Platform and License Subscriptions to Create an On-Prem CloudScott Pisapia
Phoenix Convention Center: 229 B
111 - Using a Device Management Cloud for On Boarding, Provisioning and Migrations of Avaya Aura H.323/SIP DevicesAllen Nemer; Kirk Jones
Phoenix Convention Center: 230
112 - Avaya Aura System Manager and Device Services – Process Automation Through Active Directory IntegrationJames Middleton
Phoenix Convention Center: 231 AB -
2:30PM - 3:30PM
200 - CS1000 and AACC AML Migration to Avaya Aura with Avaya Device Adapter in the Healthcare SectorEtienne Desfosses, ASA
Phoenix Convention Center: 222 A
201 – Demystifying Unified Communications – Architecture, Deployment, and Best Practices Part 2Steven J. Romanelli
Phoenix Convention Center: 222 BC
202 - How to Measure the Value of AI in the Contact CenterTim Hagar; Shalima Bhalia
Phoenix Convention Center: 223
203 - 25 Creative Things You Can Do With a Vector - This is a Training SessionMary Ponto
Phoenix Convention Center: 224 A
204 - Data Networking for Voice Professionals - Part 2David Lover
Phoenix Convention Center: 224 B
205 - Device Services (AADS) Replaces Utility Server in 8.x+!....What Does That Mean?Paul Leatherman; Kirk Jones
Phoenix Convention Center: 225AB
206 - AVP/ACP120, VMWare(VE), ACP130, KVM, Nutanix AHV, AWS, Google, Azure etc - What Platform is Right For My Avaya UC Stack and Why?Jerome Joanny
Phoenix Convention Center: 226 AB
207 - Cloud Based Video Collaboration for the Millennial WorkforcePaul Relf
Phoenix Convention Center: 227 BC
208 - 911 Solutions from the Perspective of a Transportation and Public Safety AgencyThomas Dietrich; Kevin Kito
Phoenix Convention Center: 228 AB
209 - Avaya ONECLoud CPaaS Apps as a Service- ACNS Cloud IVR & NotificationDavide P. Petramala; Michael Seeley
Phoenix Convention Center: 229 A
210 - A Customer’s Perspective about SBCs and SIP TrunkingDJ Jones, Technical Director
Phoenix Convention Center: 229 B
211 - How to Communicate Effectively in the WorkplaceLeif Haslund
Phoenix Convention Center: 230
212 - PCI and HIPAA Compliance within the Aura SolutionChris Clauss, Avaya ACIS / ACSS
Phoenix Convention Center: 231 AB
213 – The Next Conversation: Powering Customer Conversations With Google Cloud AINicole Mackenzie; Michael Hoch
Phoenix Convention Center: 231 C -
4:00PM
Avaya Welcome PartyGates Open
Chase Field, 401 E. Jefferson Street -
4:30PM
Avaya Welcome PartyBig Game Kick-off
Chase Field, 401 E. Jefferson Street -
8:30PM
Avaya Welcome Party Concludes
Sunday
-
6:30AM – 7:00PM
Registration
-
7:00AM - 8:15AM
Attendee Breakfast
Phoenix Convention Center: North Bldg, 3rd Level, Halls B-C -
7:15AM – 8:00AM
International Breakfast
Phoenix Convention Center: 131 -
8:15AM - 10:15AM
Opening General Session Featuring Drew Kraus, Research Vice President, Gartner; Simon Harrison, CMO, Avaya
Phoenix Convention Center: West Bldg, 3rd Level, Ballroom 301 A-D -
10:30 AM - 12:00 PM
307 - Devices RoadmapVandana Brar; Steve Brock; Roberto Fogliardi; Bob Fizzard; Gord Webster
Phoenix Convention Center: 227 BC
309 - Unified Communications Roadmap
Phoenix Convention Center: 229 A
312 - Contact Center RoadmapJoyce Fong; Paul Lang; Wayne Bevan
Phoenix Convention Center: 231 AB -
11:30 AM to 1:30 PM
Panel Discussion - Empowering Women In Leadership Faye Tylee; Brenda Emerson, Susanna Liem; Frank Ciccone; Jeanette Towne
Phoenix Convention Center: 221 BC | Register Here -
12:00PM - 1:00PM
Attendee Lunch
Phoenix Convention Center: North Bldg, 3rd Level, Halls B-C -
1:00PM - 2:00PM
400 - SIP- Don't Be the Last to the Party!Jeff Dhaenens
Phoenix Convention Center: 222 A
401 - Putting the Customer’s Experience Back Into Customer Experience - Part 1David Lover; Kathy Sobus; Mark Wechsler
Phoenix Convention Center: 222 BC
402 - AI Is Everywhere: The Impact of AI in Next-Gen Communications Today & BeyondAdam Geffner
Phoenix Convention Center: 223
403 - Avaya Vantage Intelligent ExperienceVandana Brar; Yuval Cohen
Phoenix Convention Center: 224 A
404 - Leverage AI to Package and Propagate Digital Messages from Consumers to Your BrandMichael Sisselman; John Ball
Phoenix Convention Center: 224 B
405 - Top Security and Compliance Concerns for Enterprises Moving to the CloudDaniel Cardaropoli
Phoenix Convention Center: 225
406 - Journey Mapping in the CloudLori McCauley; Bob Kent
Phoenix Convention Center: 226 AB
407 - CMS 19 What's New and How to Make the Most of What You Already HaveChris Morano
Phoenix Convention Center: 227 AB
408 - Using Speech-Based AI Technologies to Improve Customer Experience and Operational EfficiencyMike Butts; Ernie Wong; Jeff Hodson
Phoenix Convention Center: 228 AB
409 - Avaya Breeze OverviewMichael Killeen
Phoenix Convention Center: 229 A
410 - Loyalty2Gether and Deploying Avaya Aura® UC and CC Whilst Maximizing Your Hardware and Software InvestmentsLisa Marinelli; Mike Kuch
Phoenix Convention Center: 229 B
411 - Robocalling Round TableHodess Kyle; Jerome Joanny
Phoenix Convention Center: 230
412 - Spam CallsTyler Preder
Phoenix Convention Center: 231 AB
414 - Avaya Elite Contact Center and the Cloud – The Hybrid Cloud Model is the Foreseeable Future!Paul Berardis
Phoenix Convention Center: 232 A -
1:00PM - 4:30PM
Avaya Partner Forum
Phoenix Convention Center: West Bldg, 3rd Level, Ballroom 301 A-D -
2:15PM - 3:15PM
500 - WebRTC for BeginnersBarry O'Connor
Phoenix Convention Center: 222 A
501 - Putting the Customer’s Experience Back Into Customer Experience – Part 2David Lover; Mark Wechsler; Kathy Sobus
Phoenix Convention Center: 222 BC
502 - Cloud APIs and Apps-as-a-Service Disrupting Digital TransformationDavide P. Petramala; Michael Seeley
Phoenix Convention Center: 223
503 - Deploying Application Enablement Services (AES) using Enterprise Wide Licensing (EWL) in a Critical Reliable Active Active (CRAA) Environment: A Failover SolutionJim Rowland, ACP, ACSS
Phoenix Convention Center: 224 A
504 - Orchestrating Your Contact Center Experience AutomationDiego Klajner
Phoenix Convention Center: 222 A
505 - Avaya IX Open Cloud DevicesStephen Brock; Roberto Fogliardi; Vandana Brar; Gord Webster
Phoenix Convention Center: 225AB
506 - Best Practices for Avaya Session Border Controller R8 DeploymentJerome Joanny
Phoenix Convention Center: 226 AB
507 - Someone Ran a Security Scan on Your Systems - Now What? Responding to Security Scans and Penetration TestingChris Clauss, Avaya ACIS / ACSS
Phoenix Convention Center: 227 BC
508 - Avaya IoT Solution DemystifiedThomas Roemer
Phoenix Convention Center: 228 AB
509 - The Avaya Contact Center Revolution - A Business Partner Point of ViewColby Clark; Chanley Geveshausen
Phoenix Convention Center: 229 A
510 - Assuring a Successful Migration to the Avaya CloudElizabeth Magill
Phoenix Convention Center: 229 B
511 - Taking AI Routing MainstreamPaul Lang
Phoenix Convention Center: 230
512 - Exploring RESTful APIsCharles Paquette; Tish Johnson
Phoenix Convention Center: 231 AB
513 - Supporting Oceana Best PracticesHarris Williams
Phoenix Convention Center: 231 C
514 - Winning Applications from TADHack-mini Phoenix (Avaya ENGAGE Hackathon)
Phoenix Convention Center: 232 A -
3:30PM - 4:30PM
600 - Best Practices for Optimizing End-to-End Customer and Agent JourneysMike Butts; Bernadette M. Ridge, bridge; Dhiren Patel; Bret Butler
Phoenix Convention Center: 222 A
601 - Communication Manager Administration: Migrating from ASA to System ManagerDavid Lover
Phoenix Convention Center: 224 A
602 - Introducing Avaya Cloud Office by RingCentral: Get the Details!Steve Forcum
Phoenix Convention Center: 223
603 - How Avaya Mobile Experience Can Replace Your Current SIP Provider and Save You Money!Dustin Fails; Robet Tarr, Director, Architecture & Innovation
Phoenix Convention Center: 222 BC
604 - An Overview of Artificial Intelligence for Customer ServiceValentine Matula
Phoenix Convention Center: 224 B
605 - Taking Your Avaya Aura UC Deployment to the FutureBrad Black; Kirk Jones
Phoenix Convention Center: 225AB
606 - Customer Owned VMWare ( aka Virtualized Environment or VE) Best PracticesJerome Joanny
Phoenix Convention Center: 226 AB
607 - Avaya IX Messaging – The Good, The Bad, The Future…Tom Herr, Technical Director
Phoenix Convention Center: 227 AB
608 - More CM Programming Tips and Tricks From an Administration TrainerMary Ponto; Stephanie Ponto
Phoenix Convention Center: 228 AB
609 - Strategies & Considerations for Migrating the Premises-Based Avaya Customer to Avaya OneCloud ReadyNowRyan Cook
Phoenix Convention Center: 229 A
610 - A Cornucopia of CodecsAndrew Prokop; John Waber
Phoenix Convention Center: 229 B
611 - Where Should Your UC and CX Resiliency Reside?Bob Kent; Dustin Donaldson
Phoenix Convention Center: 230
612 - Avaya Agent for Desktop - The Evolution of One-X Agent"Dwight Reifsnyder
Phoenix Convention Center: 231 AB
613 - Tips and Tricks to Get Agents to Move to the Workspaces ScreenMike T. Baker
Phoenix Convention Center: 231 C
614 - SIP Centric Thinking and How to TransitionBrandon A. Rice
Phoenix Convention Center: 232 A -
4:30PM - 7:00PM
Solutions Expo Opening Reception & Experience Theater
Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E
Monday
-
6:30AM – 6:30PM
Registration
-
7:00AM - 8:15AM
Attendee Breakfast
Phoenix Convention Center: North Bldg, 3rd Level, Halls B-C -
8:15AM - 9:15AM
700 - Implementing Voice Biometrics – What You Need to KnowRoy Bentley
Phoenix Convention Center: 222 A
701 - Are You Ready to Implement IPV6 in Your Environment?Lisa Marinelli
Phoenix Convention Center: 222 BC
702 - Avaya IX Client SDK updateBarry O’Connor
Phoenix Convention Center: 223
703 - Location, Location, Location - Which Cloud is Right for Your Business?Steve Forcum
Phoenix Convention Center: 224 A
704 - Telephony Performance Monitoring (TPM) - Trends, Best Practices, and Unleashing it's Full PotentialAdam Geffner; Dave Murphy
Phoenix Convention Center: 224 B
705 - Integrating Your Contact Center with a CRM System for Voice, Omnichannel, Agent Selection, and CRM DataValentine Matula
Phoenix Convention Center: 225AB
706 - Bot Building BasicsAndrew Prokop
Phoenix Convention Center: 226 AB
707 - Using AADS to Manage Your J and K-series EndpointsDavid Franz
Phoenix Convention Center: 227 AB
708 - AHA Journey with EquinoxAnne Marie AM. Oliver; Jayne Hogle
Phoenix Convention Center: 228
709 - IX Messaging Basic and Advanced AdministrationRobert Havens; Erika Simon
Phoenix Convention Center: 229 A
710 - Avaya IX Subscription OverviewStephen Brock; Darrell Butler
Phoenix Convention Center: 229 B
711 - Migrating to Avaya Proactive Outreach Manager (POM). A Dialer User's Guide to Making the Transition.Glen A. Taylor, PhD; Andrea Castillo
Phoenix Convention Center: 230
712 - Troubleshooting PPM DownloadsJohn Waber
Phoenix Convention Center: 231 AB
713 - Avaya Mobile Identity: Enhancing Your Brand’s Reputation by Putting Customers in Control of Their Digital IdentityThomas G. Smith
Phoenix Convention Center: 231 C -
9:30AM - 10:30AM
800 - InnovationJoey Fister; Moon Sung
Phoenix Convention Center: 222 A
801 - Take Session Management and Identify Based Routing (Routing, Interoperability and Troubleshooting) to the Next Level with the Avaya Aura® Session ManagerLisa Marinelli
Phoenix Convention Center: 222 BC
802 - How to Really Gain Control of Your Toll Free Service!Jeff Dhaenens
Phoenix Convention Center: 223
803 - Why Automation, Not the ACD, is the New Real Core of the Contact Center - Avaya OrchestrationBrian E. Baumgart
Phoenix Convention Center: 224 A
804 - Digital Transformation Reporting with Avaya IXTM AnalyticsStephen Durney
Phoenix Convention Center: 224 B
805 - Legal Issues and Implications in Using AI for Customer ServiceValentine Matula
Phoenix Convention Center: 225AB
806 - Can You Really Build That with Breeze?Andrew Prokop
Phoenix Convention Center: 226 AB
807 - 9-1-1 in the MLTS WorldJERRY EISNER, Emergency Number Professional
Phoenix Convention Center: 227 AB
808 - Security, Certificates, and the UC AdministratorChris Clauss, Avaya ACIS / ACSS
Phoenix Convention Center: 228 AB
809 - Using and Administering Avaya Cloud Office - Deep Dive DemoSteve Forcum
Phoenix Convention Center: 229 A
810 - Avaya IX Messaging for the 21st CenturyCyril Dowling
Phoenix Convention Center: 229 B
811 - CBNA Case Study: Transforming a Traditional Call Center to a Customer Experience Center While Preserving InvestmentTom Hanson; Martin Cusack
Phoenix Convention Center: 230
812 - Load Testing with SIPTyler Preder
Phoenix Convention Center: 231 AB
813 - Change Management - The Key to Success for Avaya Technology AdoptionLester Cohen
Phoenix Convention Center: 231 C
814 - Self Service and Help Desk Agent MACDs for Avaya, Nortel or BothTodd Remely
Phoenix Convention Center: 232 A -
10:45AM - 11:45AM
900 - Avaya IX Messaging Implementation Best PracticesMitch Vitullo; Jason Fiegel
Phoenix Convention Center: 222 A
901 - Debugging Avaya SIPAndrew Prokop; David Lover
Phoenix Convention Center: 222 BC
902 - Migrating to Nutanix/KVM - Lessons LearnedSam Osheroff; Tyler Preder
Phoenix Convention Center: 223
903 - Migrate to Avaya Cloud Office with a Self-Funded RoadmapSteve Forcum
Phoenix Convention Center: 224 A
904 - Attribute Routing - Move Beyond Skills Based Routing with Live Case StudiesMike T. Baker; Steve Durney
Phoenix Convention Center: 224 B
905 - Public, Private, Custom Cloud, Hybrid, Subscription – What is Right for You?Steve Forcum; Scott Shoults
Phoenix Convention Center: 225AB
906 - Converged UC and CC - Extending Customer Service to Your Mobile WorkforceBrad Black
Phoenix Convention Center: 226 AB
907 - Leveraging Azure and AWS IaaS to Host Your Avaya ArchitecturesTony McQueen, Senior Director, UC & Collaboration; Jason Viera
Phoenix Convention Center: 227 AB
908 - Troubleshooting Certificates on Aura ProductsChris Clauss, Avaya ACIS / ACSS; Carmen Piunno
Phoenix Convention Center: 228 AB
909 - Keeping Avaya Aura® Current with System Manager's Solution Deployment Manager (SDM)Lisa Marinelli
Phoenix Convention Center: 229 A
910 - Planning for the Future of Enterprise 911 with Rich DataMark Fletcher; Kevin Kito; Tom Guthrie; Lydia Runnels
Phoenix Convention Center: 229 B
911 - NetWeaving: The Future of Customer ExperienceJeff Immel
Phoenix Convention Center: 230
912 - Digital Transformation Simplified by Avaya and NVT PhybridgeJohn Croce
Phoenix Convention Center: 231 AB
913 - Building Breeze Snap-ins as PreRouting and Segmentation ToolsJuan M. Rodriguez-Valle
Phoenix Convention Center: 231 C
914 - Supercharge Phone Number and DID ManagementTodd Remely
Phoenix Convention Center: 232 A
-
11:45AM - 1:30PM
Attendee Lunch
Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E -
11:45AM - 2:45PM
Solutions Expo & Experience Theater
Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E -
3:00PM - 4:45PM
General Session – Day 2Featuring Earvin “Magic” Johnson
Phoenix Convention Center: West Bldg, 3rd Level, Ballroom 301 A-D -
4:45-7:00 PM
Solutions Expo “Hole in One” Themed Reception & Experience Theater
Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E
Tuesday
-
6:30AM – 6:30PM
Registration
-
7:00AM - 8:15AM
Breakfast
Phoenix Convention Center: North Bldg, 3rd Level, Halls B-C -
8:30AM - 10:15AM
Closing General SessionFeaturing Mick Ebeling
Phoenix Convention Center: West Bldg, 3rd Level, Ballroom 301 A-D -
10:30AM - 11:30AM
1000 - How to “Get from Here to There”- Part 2: Customer Care and Large, Complex EnterprisesKatherine Sobus
Phoenix Convention Center: 222 A
1001 - See How Real Widget and Snap-ins Using Avaya IX Have Increased The Customer Value at HCLMike T. Baker
Phoenix Convention Center: 222 BC
1002 - Evolution of Conversational Intelligence and Artificial Intelligence in Customer EngagementSachin SC. CHavan, Sachin
Phoenix Convention Center: 223
1003 - An Objective Cloud Analysis & JourneyRichard English
Phoenix Convention Center: 224 A
1004 - Avaya IX Workforce Engagement OneCloud Public Offer OverviewMichael Killeen
Phoenix Convention Center: 224 B
1005 - E911 – Kari’s Law Ray Baums Implications – Protect your Customers and Your Organization from Tragedy and LitigationJames Middleton
Phoenix Convention Center: 225AB
1006 - Avaya Aura® Management: What to Use When and What's Next with Avaya Aura® Application ManagementLisa Marinelli
Phoenix Convention Center: 226 AB
1007 - Advanced Analysis of Voice-Video Issues Using Wireshark Captures, Network Probes and Various AvayaAllen L. Luker
Phoenix Convention Center: 227 AB
1008 - "Can I Text You My Resume?" Hiring, Managing, & Thriving in a Multi-Generational WorkplaceKim Leffler; Julie Johnson
Phoenix Convention Center: 228
1009 - Automating the Build and Deployment of Orchestration DesignerScott Thurmond
Phoenix Convention Center: 229 A
1010 - The Flowchart of Session Manager RoutingJohn Waber
Phoenix Convention Center: 229 B
1011 - Keys to Successful Roll Out of EquinoxErika Simon; Jack Phommachanh, ACSS, ACIS
Phoenix Convention Center: 230
1012 - Stump the Experts-Return of the Revenge of the AudienceDavid Lover
Phoenix Convention Center: 231 AB
1013 - Healthcare Community RoundtableTara Mahoney
Phoenix Convention Center: 231 C
1014 - Avaya IX Onespace: Beyond UC, Towards the New Ways of WorkingOrly Shechtman
Phoenix Convention Center: 232 A -
11:45AM - 12:45PM
1100 - It's a BOT World, We Just Live In It!Katherine Sobus; Andrew Prokop; Phillip Yeich
Phoenix Convention Center: 222 A
1101 - Analyze Your Call Center Elite - What Works Best for your Call Center ApplicationsMary Ponto
Phoenix Convention Center: 222 BC
1102 - Exploring ROI Derived from Implementing Solutions from DevConnect Technology PartnersJeffrey Gartner; Dan Sincavage; Steven Fair; Cody Winget
Phoenix Convention Center: 223
1103 - The Huddle Room Revolution Gains MomentumOliver Bengtsson; Roberto Fogliardi
Phoenix Convention Center: 224 A
1104 - Your Legacy Contact Center: Strategies for Effective Cloud MigrationKeith Cooper, PMP
Phoenix Convention Center: 224 B
1105 - Widgets Demystified - How to Use Widgets to Digitally TransformStephen Durney
Phoenix Convention Center: 225AB
1106 - Introduction to DevOps in Avaya SystemsCharles Paquette; Tish Johnson
Phoenix Convention Center: 226 AB
1107 - Moving to the Cloud Sounds Great But...Richard Dahlgren
Phoenix Convention Center: 227 AB
1108 - Enhancing the Patient Experience: Care Team Collaboration Using Avaya IX WorkplaceKim Leffler; Scott Fagerlin, Sr. Telecommunications & Network Engineer; Tara Mahoney; Brad Black
Phoenix Convention Center: 228 AB
1109 - How to Create Advanced CM Vectors Using Variables.Larry Bankhead
Phoenix Convention Center: 229 A
1110 - Zero Touch Configurations of Endpoints with AADS / DES / DNS / PTR / DHCP - Understanding the Alphabet Soup...Chris Clauss, Avaya ACIS / ACSS; Devin P. Blagbrough, ACIS - Aura Core, Com. Apps, Collab Apps, Team Engagement
Phoenix Convention Center: 229 B
1111 - Approaches to Software DevelopmentMarcelo Bernardes
Phoenix Convention Center: 230
1112 - Need Simplicity with Avaya Maintenance Costs and Processes? Avaya Subscription is the AnswerTony McQueen, Senior Director, UC & Collaboration; Steve Bernard, VP - Avaya Sales
Phoenix Convention Center: 231 AB
1113 - Build Your Business Case for Contact Center A.I.Gabe Harris; Melissa Vestal
Phoenix Convention Center: 231 C
1114 - Avaya IX Workspaces - Architecture and StrategyJoyce Fong
Phoenix Convention Center: 232 A -
12:45PM - 2:30PM
Attendee Lunch
Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E -
12:45PM - 3:45PM
Solutions Expo & Experience Theater
Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E -
3:30PM
Passport to Prizes
Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E, IAUG Booth -
4:00PM - 5:30 PM
1200 - Contact Center RoadmapJoyce Fong; Bill Jolicoeur; Wayne Bevan
Phoenix Convention Center: 222 A
1202 - Avaya Phones and Devices - Avaya IX™ Phones and Devices UpdateBrar Vandana; Steve Brock; Oliver Bengtsson
Phoenix Convention Center: 223
1206 - Unified Communications RoadmapPaul Relf; Craig Iwata
Phoenix Convention Center: 226 AB
1208 - Avaya Learning - Enhancing Your CapabilityLinda Thompson; Jeffrey Smithies
Phoenix Convention Center: 228 AB
1209 - Avaya Session Border Controller for Enterprise (ASBCE) 12 months RoadmapJerome Joanny
Phoenix Convention Center: 229 A -
6:30PM - 10:00PM
IAUG Closing Party
Phoenix Convention Center: West Bldg, 33rd Level, Ballroom 301 A-D
Wednesday