Agenda at a Glance

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    Sunday

    February 2nd
  • 7:00AM – 7:00PM

    Registration

  • 7:30AM - 8:30AM

    Pre-Conference Workshops Breakfast(for workshop attendees only)

  • 8:30AM - 11:30AM

    PRE01 - Packet Trace Tools and Trace InterpretationWill Parker

    Phoenix Convention Center: 222 A


    PRE02 - Remote Worker WorkshopNick Kwiatkowski

    Phoenix Convention Center: 223


    PRE03 - Call Center Elite Admin 101Katia Miezza

    Phoenix Convention Center: 230


    PRE04 - Virtualization of Avaya Solutions - Concept to DeploymentPaul Leatherman; Neil Proctor, ACIS PodFx, Aura Team engagement, ACSS Team Engage

    Phoenix Convention Center: 231 C

  • 11:30AM - 12:30PM

    Pre-conference Workshops Lunch(for workshop attendees only)

  • 12:30PM - 1:00PM

    Attendee Orientation

  • 1:15PM - 2:15PM

    100 - Architecting a Contact Center Queue from CX, Reporting to Feature Requirements and Capacity AssessmentsJohn Williams

    Phoenix Convention Center: 222 A


    101 - Demystifying Unified Communications – Architecture, Deployment, and Best Practices Part 1Steven J. Romanelli, ACIS ACSS

    Phoenix Convention Center: 222 BC


    102 - 5 Pillars of Successful LeadershipJayne Hogle
    Phoenix Convention Center: 223


    103 - Network Redundancy and its Potential Negative Effects on VoIP Call QualityTim Titus

    Phoenix Convention Center: 224 A


    104 - Data Networking for Voice Professionals - Part 1David Lover

    Phoenix Convention Center: 224 B


    105 - Making Remote Workers Work in the Age of SIPJason Bartlett

    Phoenix Convention Center: 225 AB


    106 – Stuck in a Refresh Rut – Rut-row!Rox Burkey

    Phoenix Convention Center: 226 AB


    107 - Introducing Avaya IX WorkplaceBrad Black

    Phoenix Convention Center: 227 BC


    108 - Avaya Mobile Experience – IntroductionPierre Fournier

    Phoenix Convention Center: 228 AB


    109 - Avaya Update on Microsoft IntegrationGunjan Kak

    Phoenix Convention Center: 229 A


    110 - Building on On-Prem Cloud - Using the Advanced Solutions Platform and License Subscriptions to Create an On-Prem CloudScott Pisapia

    Phoenix Convention Center: 229 B


    111 - Using a Device Management Cloud for On Boarding, Provisioning and Migrations of Avaya Aura H.323/SIP DevicesAllen Nemer; Kirk Jones

    Phoenix Convention Center: 230


    112 - Avaya Aura System Manager and Device Services – Process Automation Through Active Directory IntegrationJames Middleton

    Phoenix Convention Center: 231 AB

  • 2:30PM - 3:30PM

    200 - CS1000 and AACC AML Migration to Avaya Aura with Avaya Device Adapter in the Healthcare SectorEtienne Desfosses, ASA

    Phoenix Convention Center: 222 A


    201 – Demystifying Unified Communications – Architecture, Deployment, and Best Practices Part 2Steven J. Romanelli

    Phoenix Convention Center: 222 BC


    202 - How to Measure the Value of AI in the Contact CenterTim Hagar; Shalima Bhalia

    Phoenix Convention Center: 223


    203 - 25 Creative Things You Can Do With a Vector - This is a Training SessionMary Ponto

    Phoenix Convention Center: 224 A


    204 - Data Networking for Voice Professionals - Part 2David Lover

    Phoenix Convention Center: 224 B


    205 - Device Services (AADS) Replaces Utility Server in 8.x+!....What Does That Mean?Paul Leatherman; Kirk Jones

    Phoenix Convention Center: 225AB


    206 - AVP/ACP120, VMWare(VE), ACP130, KVM, Nutanix AHV, AWS, Google, Azure etc - What Platform is Right For My Avaya UC Stack and Why?Jerome Joanny

    Phoenix Convention Center: 226 AB


    207 - Cloud Based Video Collaboration for the Millennial WorkforcePaul Relf

    Phoenix Convention Center: 227 BC


    208 - 911 Solutions from the Perspective of a Transportation and Public Safety AgencyThomas Dietrich; Kevin Kito

    Phoenix Convention Center: 228 AB


    209 - Avaya ONECLoud CPaaS Apps as a Service- ACNS Cloud IVR & NotificationDavide P. Petramala; Michael Seeley

    Phoenix Convention Center: 229 A


    210 - A Customer’s Perspective about SBCs and SIP TrunkingDJ Jones, Technical Director

    Phoenix Convention Center: 229 B


    211 - How to Communicate Effectively in the WorkplaceLeif Haslund

    Phoenix Convention Center: 230


    212 - PCI and HIPAA Compliance within the Aura SolutionChris Clauss, Avaya ACIS / ACSS

    Phoenix Convention Center: 231 AB


    213 – The Next Conversation: Powering Customer Conversations With Google Cloud AINicole Mackenzie; Michael Hoch

    Phoenix Convention Center: 231 C

  • 4:00PM

    Avaya Welcome PartyGates Open

    Chase Field, 401 E. Jefferson Street

  • 4:30PM

    Avaya Welcome PartyBig Game Kick-off

    Chase Field, 401 E. Jefferson Street

  • 8:30PM

    Avaya Welcome Party Concludes

    Monday

    February 3rd
  • 6:30AM – 7:00PM

    Registration

  • 7:00AM - 8:15AM

    Attendee Breakfast

    Phoenix Convention Center: North Bldg, 3rd Level, Halls B-C

  • 7:15AM – 8:00AM

    International Breakfast

    Phoenix Convention Center: 131

  • 8:15AM - 10:15AM

    Opening General Session Featuring Drew Kraus, Research Vice President, Gartner; Simon Harrison, CMO, Avaya

    Phoenix Convention Center: West Bldg, 3rd Level, Ballroom 301 A-D

  • 10:30 AM - 12:00 PM

    307 - Devices RoadmapVandana Brar; Steve Brock; Roberto Fogliardi; Bob Fizzard; Gord Webster

    Phoenix Convention Center: 227 BC


    309 - Unified Communications Roadmap

    Phoenix Convention Center: 229 A


    312 - Contact Center RoadmapJoyce Fong; Paul Lang; Wayne Bevan

    Phoenix Convention Center: 231 AB

  • 11:30 AM to 1:30 PM

    Panel Discussion - Empowering Women In Leadership Faye Tylee; Brenda Emerson, Susanna Liem; Frank Ciccone; Jeanette Towne

    Phoenix Convention Center: 221 BC | Register Here

  • 12:00PM - 1:00PM

    Attendee Lunch

    Phoenix Convention Center: North Bldg, 3rd Level, Halls B-C

  • 1:00PM - 2:00PM

    400 - SIP- Don't Be the Last to the Party!Jeff Dhaenens

    Phoenix Convention Center: 222 A


    401 - Putting the Customer’s Experience Back Into Customer Experience - Part 1David Lover; Kathy Sobus; Mark Wechsler

    Phoenix Convention Center: 222 BC


    402 - AI Is Everywhere: The Impact of AI in Next-Gen Communications Today & BeyondAdam Geffner

    Phoenix Convention Center: 223


    403 - Avaya Vantage Intelligent ExperienceVandana Brar; Yuval Cohen

    Phoenix Convention Center: 224 A


    404 - Leverage AI to Package and Propagate Digital Messages from Consumers to Your BrandMichael Sisselman; John Ball

    Phoenix Convention Center: 224 B


    405 - Top Security and Compliance Concerns for Enterprises Moving to the CloudDaniel Cardaropoli

    Phoenix Convention Center: 225


    406 - Journey Mapping in the CloudLori McCauley; Bob Kent

    Phoenix Convention Center: 226 AB


    407 - CMS 19 What's New and How to Make the Most of What You Already HaveChris Morano

    Phoenix Convention Center: 227 AB


    408 - Using Speech-Based AI Technologies to Improve Customer Experience and Operational EfficiencyMike Butts; Ernie Wong; Jeff Hodson

    Phoenix Convention Center: 228 AB


    409 - Avaya Breeze OverviewMichael Killeen

    Phoenix Convention Center: 229 A


    410 - Loyalty2Gether and Deploying Avaya Aura® UC and CC Whilst Maximizing Your Hardware and Software InvestmentsLisa Marinelli; Mike Kuch

    Phoenix Convention Center: 229 B


    411 - Robocalling Round TableHodess Kyle; Jerome Joanny

    Phoenix Convention Center: 230


    412 - Spam CallsTyler Preder

    Phoenix Convention Center: 231 AB


    414 - Avaya Elite Contact Center and the Cloud – The Hybrid Cloud Model is the Foreseeable Future!Paul Berardis

    Phoenix Convention Center: 232 A

  • 1:00PM - 4:30PM

    Avaya Partner Forum

    Phoenix Convention Center: West Bldg, 3rd Level, Ballroom 301 A-D

  • 2:15PM - 3:15PM

    500 - WebRTC for BeginnersBarry O'Connor

    Phoenix Convention Center: 222 A


    501 - Putting the Customer’s Experience Back Into Customer Experience – Part 2David Lover; Mark Wechsler; Kathy Sobus

    Phoenix Convention Center: 222 BC


    502 - Cloud APIs and Apps-as-a-Service Disrupting Digital TransformationDavide P. Petramala; Michael Seeley

    Phoenix Convention Center: 223


    503 - Deploying Application Enablement Services (AES) using Enterprise Wide Licensing (EWL) in a Critical Reliable Active Active (CRAA) Environment: A Failover SolutionJim Rowland, ACP, ACSS

    Phoenix Convention Center: 224 A


    504 - Orchestrating Your Contact Center Experience AutomationDiego Klajner

    Phoenix Convention Center: 222 A


    505 - Avaya IX Open Cloud DevicesStephen Brock; Roberto Fogliardi; Vandana Brar; Gord Webster

    Phoenix Convention Center: 225AB


    506 - Best Practices for Avaya Session Border Controller R8 DeploymentJerome Joanny

    Phoenix Convention Center: 226 AB


    507 - Someone Ran a Security Scan on Your Systems - Now What? Responding to Security Scans and Penetration TestingChris Clauss, Avaya ACIS / ACSS

    Phoenix Convention Center: 227 BC


    508 - Avaya IoT Solution DemystifiedThomas Roemer

    Phoenix Convention Center: 228 AB


    509 - The Avaya Contact Center Revolution - A Business Partner Point of ViewColby Clark; Chanley Geveshausen

    Phoenix Convention Center: 229 A


    510 - Assuring a Successful Migration to the Avaya CloudElizabeth Magill

    Phoenix Convention Center: 229 B


    511 - Taking AI Routing MainstreamPaul Lang

    Phoenix Convention Center: 230


    512 - Exploring RESTful APIsCharles Paquette; Tish Johnson

    Phoenix Convention Center: 231 AB


    513 - Supporting Oceana Best PracticesHarris Williams

    Phoenix Convention Center: 231 C


    514 - Winning Applications from TADHack-mini Phoenix (Avaya ENGAGE Hackathon)

    Phoenix Convention Center: 232 A

  • 3:30PM - 4:30PM

    600 - Best Practices for Optimizing End-to-End Customer and Agent JourneysMike Butts; Bernadette M. Ridge, bridge; Dhiren Patel; Bret Butler

    Phoenix Convention Center: 222 A


    601 - Communication Manager Administration: Migrating from ASA to System ManagerDavid Lover

    Phoenix Convention Center: 224 A


    602 - Introducing Avaya Cloud Office by RingCentral: Get the Details!Steve Forcum

    Phoenix Convention Center: 223


    603 - How Avaya Mobile Experience Can Replace Your Current SIP Provider and Save You Money!Dustin Fails; Robet Tarr, Director, Architecture & Innovation

    Phoenix Convention Center: 222 BC


    604 - An Overview of Artificial Intelligence for Customer ServiceValentine Matula

    Phoenix Convention Center: 224 B


    605 - Taking Your Avaya Aura UC Deployment to the FutureBrad Black; Kirk Jones

    Phoenix Convention Center: 225AB


    606 - Customer Owned VMWare ( aka Virtualized Environment or VE) Best PracticesJerome Joanny

    Phoenix Convention Center: 226 AB


    607 - Avaya IX Messaging – The Good, The Bad, The Future…Tom Herr, Technical Director

    Phoenix Convention Center: 227 AB


    608 - More CM Programming Tips and Tricks From an Administration TrainerMary Ponto; Stephanie Ponto

    Phoenix Convention Center: 228 AB


    609 - Strategies & Considerations for Migrating the Premises-Based Avaya Customer to Avaya OneCloud ReadyNowRyan Cook

    Phoenix Convention Center: 229 A


    610 - A Cornucopia of CodecsAndrew Prokop; John Waber

    Phoenix Convention Center: 229 B


    611 - Where Should Your UC and CX Resiliency Reside?Bob Kent; Dustin Donaldson

    Phoenix Convention Center: 230


    612 - Avaya Agent for Desktop - The Evolution of One-X Agent"Dwight Reifsnyder

    Phoenix Convention Center: 231 AB


    613 - Tips and Tricks to Get Agents to Move to the Workspaces ScreenMike T. Baker

    Phoenix Convention Center: 231 C


    614 - SIP Centric Thinking and How to TransitionBrandon A. Rice

    Phoenix Convention Center: 232 A

  • 4:30PM - 7:00PM

    Solutions Expo Opening Reception & Experience Theater

    Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E

    Tuesday

    February 4th
  • 6:30AM – 6:30PM

    Registration

  • 7:00AM - 8:15AM

    Attendee Breakfast

    Phoenix Convention Center: North Bldg, 3rd Level, Halls B-C

  • 8:15AM - 9:15AM

    700 - Implementing Voice Biometrics – What You Need to KnowRoy Bentley

    Phoenix Convention Center: 222 A


    701 - Are You Ready to Implement IPV6 in Your Environment?Lisa Marinelli

    Phoenix Convention Center: 222 BC


    702 - Avaya IX Client SDK updateBarry O’Connor

    Phoenix Convention Center: 223


    703 - Location, Location, Location - Which Cloud is Right for Your Business?Steve Forcum

    Phoenix Convention Center: 224 A


    704 - Telephony Performance Monitoring (TPM) - Trends, Best Practices, and Unleashing it's Full PotentialAdam Geffner; Dave Murphy

    Phoenix Convention Center: 224 B


    705 - Integrating Your Contact Center with a CRM System for Voice, Omnichannel, Agent Selection, and CRM DataValentine Matula

    Phoenix Convention Center: 225AB


    706 - Bot Building BasicsAndrew Prokop

    Phoenix Convention Center: 226 AB


    707 - Using AADS to Manage Your J and K-series EndpointsDavid Franz

    Phoenix Convention Center: 227 AB


    708 - AHA Journey with EquinoxAnne Marie AM. Oliver; Jayne Hogle

    Phoenix Convention Center: 228


    709 - IX Messaging Basic and Advanced AdministrationRobert Havens; Erika Simon

    Phoenix Convention Center: 229 A


    710 - Avaya IX Subscription OverviewStephen Brock; Darrell Butler

    Phoenix Convention Center: 229 B


    711 - Migrating to Avaya Proactive Outreach Manager (POM). A Dialer User's Guide to Making the Transition.Glen A. Taylor, PhD; Andrea Castillo

    Phoenix Convention Center: 230


    712 - Troubleshooting PPM DownloadsJohn Waber

    Phoenix Convention Center: 231 AB


    713 - Avaya Mobile Identity: Enhancing Your Brand’s Reputation by Putting Customers in Control of Their Digital IdentityThomas G. Smith

    Phoenix Convention Center: 231 C

  • 9:30AM - 10:30AM

    800 - InnovationJoey Fister; Moon Sung

    Phoenix Convention Center: 222 A


    801 - Take Session Management and Identify Based Routing (Routing, Interoperability and Troubleshooting) to the Next Level with the Avaya Aura® Session ManagerLisa Marinelli

    Phoenix Convention Center: 222 BC


    802 - How to Really Gain Control of Your Toll Free Service!Jeff Dhaenens

    Phoenix Convention Center: 223


    803 - Why Automation, Not the ACD, is the New Real Core of the Contact Center - Avaya OrchestrationBrian E. Baumgart

    Phoenix Convention Center: 224 A


    804 - Digital Transformation Reporting with Avaya IXTM AnalyticsStephen Durney

    Phoenix Convention Center: 224 B


    805 - Legal Issues and Implications in Using AI for Customer ServiceValentine Matula

    Phoenix Convention Center: 225AB


    806 - Can You Really Build That with Breeze?Andrew Prokop

    Phoenix Convention Center: 226 AB


    807 - 9-1-1 in the MLTS WorldJERRY EISNER, Emergency Number Professional

    Phoenix Convention Center: 227 AB


    808 - Security, Certificates, and the UC AdministratorChris Clauss, Avaya ACIS / ACSS

    Phoenix Convention Center: 228 AB


    809 - Using and Administering Avaya Cloud Office - Deep Dive DemoSteve Forcum

    Phoenix Convention Center: 229 A


    810 - Avaya IX Messaging for the 21st CenturyCyril Dowling

    Phoenix Convention Center: 229 B


    811 - CBNA Case Study: Transforming a Traditional Call Center to a Customer Experience Center While Preserving InvestmentTom Hanson; Martin Cusack

    Phoenix Convention Center: 230


    812 - Load Testing with SIPTyler Preder

    Phoenix Convention Center: 231 AB


    813 - Change Management - The Key to Success for Avaya Technology AdoptionLester Cohen

    Phoenix Convention Center: 231 C


    814 - Self Service and Help Desk Agent MACDs for Avaya, Nortel or BothTodd Remely

    Phoenix Convention Center: 232 A

  • 10:45AM - 11:45AM

    900 - Avaya IX Messaging Implementation Best PracticesMitch Vitullo; Jason Fiegel

    Phoenix Convention Center: 222 A


    901 - Debugging Avaya SIPAndrew Prokop; David Lover

    Phoenix Convention Center: 222 BC


    902 - Migrating to Nutanix/KVM - Lessons LearnedSam Osheroff; Tyler Preder

    Phoenix Convention Center: 223


    903 - Migrate to Avaya Cloud Office with a Self-Funded RoadmapSteve Forcum

    Phoenix Convention Center: 224 A


    904 - Attribute Routing - Move Beyond Skills Based Routing with Live Case StudiesMike T. Baker; Steve Durney

    Phoenix Convention Center: 224 B


    905 - Public, Private, Custom Cloud, Hybrid, Subscription – What is Right for You?Steve Forcum; Scott Shoults

    Phoenix Convention Center: 225AB


    906 - Converged UC and CC - Extending Customer Service to Your Mobile WorkforceBrad Black

    Phoenix Convention Center: 226 AB


    907 - Leveraging Azure and AWS IaaS to Host Your Avaya ArchitecturesTony McQueen, Senior Director, UC & Collaboration; Jason Viera

    Phoenix Convention Center: 227 AB


    908 - Troubleshooting Certificates on Aura ProductsChris Clauss, Avaya ACIS / ACSS; Carmen Piunno

    Phoenix Convention Center: 228 AB


    909 - Keeping Avaya Aura® Current with System Manager's Solution Deployment Manager (SDM)Lisa Marinelli

    Phoenix Convention Center: 229 A


    910 - Planning for the Future of Enterprise 911 with Rich DataMark Fletcher; Kevin Kito; Tom Guthrie; Lydia Runnels

    Phoenix Convention Center: 229 B


    911 - NetWeaving: The Future of Customer ExperienceJeff Immel

    Phoenix Convention Center: 230


    912 - Digital Transformation Simplified by Avaya and NVT PhybridgeJohn Croce

    Phoenix Convention Center: 231 AB


    913 - Building Breeze Snap-ins as PreRouting and Segmentation ToolsJuan M. Rodriguez-Valle

    Phoenix Convention Center: 231 C


    914 - Supercharge Phone Number and DID ManagementTodd Remely

    Phoenix Convention Center: 232 A


  • 11:45AM - 1:30PM

    Attendee Lunch

    Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E

  • 11:45AM - 2:45PM

    Solutions Expo & Experience Theater

    Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E

  • 3:00PM - 4:45PM

    General Session – Day 2Featuring Earvin “Magic” Johnson

    Phoenix Convention Center: West Bldg, 3rd Level, Ballroom 301 A-D

  • 4:45-7:00 PM

    Solutions Expo “Hole in One” Themed Reception & Experience Theater

    Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E

    Wednesday

    February 5th
  • 6:30AM – 6:30PM

    Registration

  • 7:00AM - 8:15AM

    Breakfast

    Phoenix Convention Center: North Bldg, 3rd Level, Halls B-C

  • 8:30AM - 10:15AM

    Closing General SessionFeaturing Mick Ebeling

    Phoenix Convention Center: West Bldg, 3rd Level, Ballroom 301 A-D

  • 10:30AM - 11:30AM

    1000 - How to “Get from Here to There”- Part 2: Customer Care and Large, Complex EnterprisesKatherine Sobus

    Phoenix Convention Center: 222 A


    1001 - See How Real Widget and Snap-ins Using Avaya IX Have Increased The Customer Value at HCLMike T. Baker

    Phoenix Convention Center: 222 BC


    1002 - Evolution of Conversational Intelligence and Artificial Intelligence in Customer EngagementSachin SC. CHavan, Sachin

    Phoenix Convention Center: 223


    1003 - An Objective Cloud Analysis & JourneyRichard English

    Phoenix Convention Center: 224 A


    1004 - Avaya IX Workforce Engagement OneCloud Public Offer OverviewMichael Killeen

    Phoenix Convention Center: 224 B


    1005 - E911 – Kari’s Law Ray Baums Implications – Protect your Customers and Your Organization from Tragedy and LitigationJames Middleton

    Phoenix Convention Center: 225AB


    1006 - Avaya Aura® Management: What to Use When and What's Next with Avaya Aura® Application ManagementLisa Marinelli

    Phoenix Convention Center: 226 AB


    1007 - Advanced Analysis of Voice-Video Issues Using Wireshark Captures, Network Probes and Various AvayaAllen L. Luker

    Phoenix Convention Center: 227 AB


    1008 - "Can I Text You My Resume?" Hiring, Managing, & Thriving in a Multi-Generational WorkplaceKim Leffler; Julie Johnson

    Phoenix Convention Center: 228


    1009 - Automating the Build and Deployment of Orchestration DesignerScott Thurmond

    Phoenix Convention Center: 229 A


    1010 - The Flowchart of Session Manager RoutingJohn Waber

    Phoenix Convention Center: 229 B


    1011 - Keys to Successful Roll Out of EquinoxErika Simon; Jack Phommachanh, ACSS, ACIS

    Phoenix Convention Center: 230


    1012 - Stump the Experts-Return of the Revenge of the AudienceDavid Lover

    Phoenix Convention Center: 231 AB


    1013 - Healthcare Community RoundtableTara Mahoney

    Phoenix Convention Center: 231 C


    1014 - Avaya IX Onespace: Beyond UC, Towards the New Ways of WorkingOrly Shechtman

    Phoenix Convention Center: 232 A

  • 11:45AM - 12:45PM

    1100 - It's a BOT World, We Just Live In It!Katherine Sobus; Andrew Prokop; Phillip Yeich

    Phoenix Convention Center: 222 A


    1101 - Analyze Your Call Center Elite - What Works Best for your Call Center ApplicationsMary Ponto

    Phoenix Convention Center: 222 BC


    1102 - Exploring ROI Derived from Implementing Solutions from DevConnect Technology PartnersJeffrey Gartner; Dan Sincavage; Steven Fair; Cody Winget

    Phoenix Convention Center: 223


    1103 - The Huddle Room Revolution Gains MomentumOliver Bengtsson; Roberto Fogliardi

    Phoenix Convention Center: 224 A


    1104 - Your Legacy Contact Center: Strategies for Effective Cloud MigrationKeith Cooper, PMP

    Phoenix Convention Center: 224 B


    1105 - Widgets Demystified - How to Use Widgets to Digitally TransformStephen Durney

    Phoenix Convention Center: 225AB


    1106 - Introduction to DevOps in Avaya SystemsCharles Paquette; Tish Johnson

    Phoenix Convention Center: 226 AB


    1107 - Moving to the Cloud Sounds Great But...Richard Dahlgren

    Phoenix Convention Center: 227 AB


    1108 - Enhancing the Patient Experience: Care Team Collaboration Using Avaya IX WorkplaceKim Leffler; Scott Fagerlin, Sr. Telecommunications & Network Engineer; Tara Mahoney; Brad Black

    Phoenix Convention Center: 228 AB


    1109 - How to Create Advanced CM Vectors Using Variables.Larry Bankhead

    Phoenix Convention Center: 229 A


    1110 - Zero Touch Configurations of Endpoints with AADS / DES / DNS / PTR / DHCP - Understanding the Alphabet Soup...Chris Clauss, Avaya ACIS / ACSS; Devin P. Blagbrough, ACIS - Aura Core, Com. Apps, Collab Apps, Team Engagement

    Phoenix Convention Center: 229 B


    1111 - Approaches to Software DevelopmentMarcelo Bernardes

    Phoenix Convention Center: 230


    1112 - Need Simplicity with Avaya Maintenance Costs and Processes? Avaya Subscription is the AnswerTony McQueen, Senior Director, UC & Collaboration; Steve Bernard, VP - Avaya Sales

    Phoenix Convention Center: 231 AB


    1113 - Build Your Business Case for Contact Center A.I.Gabe Harris; Melissa Vestal

    Phoenix Convention Center: 231 C


    1114 - Avaya IX Workspaces - Architecture and StrategyJoyce Fong

    Phoenix Convention Center: 232 A

  • 12:45PM - 2:30PM

    Attendee Lunch

    Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E

  • 12:45PM - 3:45PM

    Solutions Expo & Experience Theater

    Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E

  • 3:30PM

    Passport to Prizes

    Phoenix Convention Center: North Bldg, 3rd Level, Halls D-E, IAUG Booth

  • 4:00PM - 5:30 PM

    1200 - Contact Center RoadmapJoyce Fong; Bill Jolicoeur; Wayne Bevan

    Phoenix Convention Center: 222 A


    1202 - Avaya Phones and Devices - Avaya IX™ Phones and Devices UpdateBrar Vandana; Steve Brock; Oliver Bengtsson

    Phoenix Convention Center: 223


    1206 - Unified Communications RoadmapPaul Relf; Craig Iwata

    Phoenix Convention Center: 226 AB


    1208 - Avaya Learning - Enhancing Your CapabilityLinda Thompson; Jeffrey Smithies

    Phoenix Convention Center: 228 AB


    1209 - Avaya Session Border Controller for Enterprise (ASBCE) 12 months RoadmapJerome Joanny

    Phoenix Convention Center: 229 A

  • 6:30PM - 10:00PM

    IAUG Closing Party

    Phoenix Convention Center: West Bldg, 33rd Level, Ballroom 301 A-D