AI technologies like speech analytics, machine learning, robotic process automation and conversational intelligence are driving revolutionary capabilities across the enterprise (to the point that AI is expected to create nearly $4 trillion in business value by 2022). When used effectively, AI reduces costs, improves revenue, strengthens team performance, and drives more meaningful human connection. Sessions in this track explore everything from the most beneficial use cases of AI to quantifying its value.
Virtually every company will have some part of its applications or infrastructure in the cloud by 2021, according to IDG. Which cloud solutions are the right fit for your business? Can you have both cloud and premise-based components? When does a hybrid approach make sense? This track is what you need as you evaluate a full or partial cloud solution for your business.
CUSTOMER EXPERIENCE (CC)
Companies need to turn every interaction into a brand-building success by driving dynamic human connection. As always, this starts with the contact center; giving both customers and agents the resources and tools they need to have connected, intuitive and personalized experiences. Experiences that matter. This track explores everything experience: technologies, strategies, culture and more.
Gartner predicts that through 2021, the average DX initiative will take twice as long and cost twice as much as anticipated. Clearly, we’ve only scratched the surface of what digital transformation is, how it affects business, and what a successful approach looks like. You have questions, we have top industry experts and innovation partners to help you invest in digital transformation in a way that makes sense for your organization.
DIGITAL TRANSFORMATION & INNOVATION
AI, IoT, VR/AR, Blockchain…you know what they are, but how can you make them actually work for your business to drive innovation? This track explores the tangible value of these technologies for creating a smart enterprise or industry (i.e. smart healthcare, hospitality, transportation, government services). Learn how to level up your capabilities to increase speed, reduce effort and lower costs without compromising security.
LEADERSHIP & PROFESSIONAL DEVELOPMENT
In this industry, technical skills only get you so far. To truly succeed, you need to master the soft skills. You need to be adaptable, always ready to pivot. You need to have authenticity in who you are and the message you’re sharing. Every person is capable of professional development with mentorship and education. In this track, well-known leaders share their experiences, insights and leadership lessons.
There’s no rulebook to business transformation. If you want to do everything on your own, awesome. If not, this track explores the opportunities of professional services (having a team of experts who are specialized in making sure you have what you need to get the most positive outcomes from your investments). Learn how you can benefit, from initial discovery to solution design/integration to ongoing support.
EMPLOYEE EXPERIENCE (UC)
It’s not rocket science: engaged employees lead to happy and loyal customers. That means providing the right tools to get the job done. Tools that driver smarter, faster information-sharing and decision-making for everyone across the organization. Tools that employees will actually enjoy using to feel more immersed and invested in their roles. Tools that make things easier for everyone.