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Avaya Partner Forum
at Avaya ENGAGE® 2020

February 3 | Phoenix

Join us for the Partner Forum at Avaya ENGAGE 2020, the exclusive partner event bringing you valuable sessions and insights to help grow your business. You’ll hear from Avaya CEO, Jim Chirico, and other Avaya senior leaders on our 2020 strategy and cloud communications roadmap, and we’ll have a special appearance by RingCentral CEO Vlad Shmunis to preview our upcoming Avaya Cloud Office offer. We’ll also celebrate partner leaders for their commitment to innovation and passion for customers with the Avaya Partner of the Year Awards.

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    Partner Forum Agenda

  • 1:00PM–1:20PM

    Welcome to the Avaya Partner Forum 2020 Jon Brinton, Vice President of North America Channel Sales, Avaya

  • 1:20PM–1:50PM

    Better Together: Taking Share & Taking Names Jim Chirico, President and CEO, Avaya
    Vlad Shmunis, CEO, RingCentral

  • 1:50PM–2:10PM

    Avaya Cloud Office: All In on the Journey to CloudDennis Kozak, Senior Vice President, Business Transformation, Avaya

  • 2:10PM–2:20PM

    Break

  • 2:20PM–2:40PM

    The Modern Customer Experience Simon Harrison, CMO, Avaya
    Drew Kraus, Research Vice President, Gartner

  • 2:40PM–3:05PM

    Analyst & Consultant PanelGinny Davis-Lee, Director Analyst Relations, Avaya
    Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
    Dave Michaels, Principal Analyst, TalkingPointz
    Beth English, Principal and Consultant, EE and Associates

  • 3:05PM–3:20PM

    Growth Through Transition Chris Luxford, Senior Partner, The Aspire! Group

  • 3:20PM–3:45PM

    Avaya IX™ Subscription, Avaya IX™ Contact Center & Avaya OneCloud ReadyNow - Transforming your Business and Growing Your ShareDan Plunkett, Vice President Cloud, Avaya

  • 3:45PM–3:55PM

    Enabling the Channel for Success Frank Ciccone, Senior Vice President North America Sales, Avaya

  • 3:55PM–4:10PM

    Channel Strategy - All In with our PartnersJon Brinton, Vice President of North America Channel Sales, Avaya

  • 4:10PM–4:30PM

    Celebrating Partner 2019 Achievements Jon Brinton, Vice President of North America ChannelSales, Avaya
    Santiago Aguirre, Senior Director, CALA Channel & Distribution, Avaya

Avaya Cloud Office Agenda

    Monday

    February 3

  • 2:45PM–2:55PM

    Welcome to the Avaya Partner Forum 2020

    Jon Brinton, Vice President North America Channel Sales, Avaya

  • 2:55PM–3:20PM

    Agent Support Model - Where to go and How to get there

    Bill Madison, Vice President Cloud, Avaya

  • 3:20PM–4:00PM

    Master Agent Panel

    Intelisys, Telarus, Jenne, Synnex, Ingram Micro
    Scott Shoults, Vice President Cloud, Avaya

  • 4:00PM–4:10PM

    Wrap up & Review

    Bill Madison, Vice President Cloud, Avaya

    Tuesday

    February 4

  • 8:15AM–9:15AM

    Avaya Cloud Office: Primer for Partners

    Craig Iwata, Senior Director, Product Management, Avaya
    Steve Forcum, Senior Sales Engineer, Avaya

  • 9:25AM–9:55AM

    Process and Tools

    Leigh Boren, Senior Director Cloud, Avaya
    Michael Kuch, Senior Director Solutions Marketing, Avaya

  • 9:55AM–10:25AM

    Demonstrations

    Steve Forcum, Senior Sales Engineer, Avaya
    Leigh Boren, Senior Director Cloud, Avaya

  • 10:35AM–11:30AM

    Economics

    Carl Knerr, Senior Director Channel Commercialization, Avaya

  • 11:30AM–12:30PM

    Tabletop & Certification Testing

    Avaya Leadership

  • 12:30 PM–5:00PM

    Certification Testing

    Wednesday

    February 5

  • 10:30AM–11:15AM

    Sales Enablement

    Bill Madison, Vice President Cloud, Avaya
    Justin Picciano, Vice President, U.S. Services Sales and Client Success, Avaya

  • 11:15AM–11:45AM

    Business Transformation

    Avaya and RingCentral Leadership

  • 11:45AM–12:30PM

    Avaya Professional Services

    Jerry Rubino, Vice President, Advanced Solutions, Avaya
    Steve Forcum, Senior Sales Engineer, Avaya

  • 12:30PM–1:30PM

    Questions

  • 12:30PM–5:00PM

    Certification Testing