ORLANDO, JUNE 6-9, 2021



To make the most of your time at Avaya ENGAGE,
check out the planned schedule of activities. Visit often for updates!

Sunday June 6TH

Monday June 7TH

Tuesday June 8TH

Wednesday June 9TH


Avaya ENGAGE 2021

Avaya ENGAGE is the premier event for thousands looking to deliver experiences that matter. Attend exciting general sessions and hundreds of informational breakouts led by some of the industry’s most inspiring and accomplished leaders. Experience first-hand innovations in cloud communications, customer experience and more in the Expo hall. Make new connections and network with peers from across the globe. Spark ideas. Get involved. These are your four days to go All In.

The Avaya ENGAGE conference offers a vast amount of content that is both immediately beneficial; and in many cases, a benefit that will be realized down the road when the need arises.

Why Attend Avaya ENGAGE?

Because there’s power in numbers. Because there’s nothing worse than a missed opportunity. If you’re involved in customer experience, employee experience or digital transformation, Avaya ENGAGE is the event that you don't want to miss.

Previous Years Engagement

Health & Safety Precautions – COVID-19 Mitigation Measures

The health and safety of our guests and staff remains our top priority. Avaya & IAUG are continuing to monitor the situation around COVID-19 and will provide updates here regarding any modifications made to the event based on evolving conditions. All efforts to support enhanced hygiene standards onsite will be the highest of priorities and communicated in advance, developed from guidelines set by the Centers for Disease Control & Prevention, and the State of Florida.

Visit the Health and Safety page to gather more details and updates regarding health and safety and your attendee experience.


Jim Chirico

and Chief Executive Officer

Simon Harrison

Senior Vice President
and Chief Marketing Officer

Anthony Bartolo

Executive Vice President
and Chief Product Officer

Frank Ciccone

Vice President, Caribbean &
Latin America Sales

Oscar Moncada

President, IAUG Board of Directors

Colleen Jamieson

IAUG Executive Director




Providing a voice and resource for Avaya customers everywhere.
Whether your journey with Avaya began last week or years ago, IAUG wants to help you join together with thousands of like-minded professionals around the globe who share your passion and enthusiasm for the best business communications technology. IAUG serves to bring you together to share best practices, experience timely and relevant training, and create valuable networks among Avaya customers.




Walt Disney World Dolphin Resort
1500 Epcot Resorts Blvd.
Lake Buena Vista, FL, 32830

Hotel Booking

Disney Parks Tickets and Discounts

View the FAQs for information regarding the conference group rate,
deadlines, cancellation policy and more.