The Can’t Miss
Total Experience Event

Businesses are built by the experiences they provide. How customers experience the companies they work with has never been more important, and equally important is how employees experience the companies they work for.

Avaya ENGAGE brings together thought leaders and experience innovators for four days of non-stop learning and networking. See first-hand how you can deliver experiences that matter to your customer and employees.


To make the most of your time at Avaya ENGAGE,
check out the planned schedule of activities. Visit often for updates!

Keynote Speakers

Jim Chirico

and Chief Executive Officer

Stephen Spears

Executive Vice President and Chief Revenue Officer

Simon Harrison

Senior Vice President
and Chief Marketing Officer

Todd Zerbe

Senior Vice President, Engineering

Oscar Moncada

President, IAUG Board of Directors

Colleen Jamieson

IAUG Executive Director

Why Attend Avaya ENGAGE?

If you’re involved in customer experience, employee experience or digital transformation, Avaya ENGAGE is the event that will inspire you to think differently; empower you to expand your influence and drive change to achieve greater outcomes.

Hear From Your Peers and Celebrate Their Successes

As a community we have learned that things we once thought improbable are possible. Avaya and IAUG applaud all that you’ve accomplished and can’t wait to share some of these amazing success stories with you throughout our event.

  • Informative panel discussions
  • Best practice breakout sessions presented by customers and Avaya partners
  • Awards ceremony that recognizes innovation

View the Agenda

CMO Experience Roundtable

The experience economy is booming, and it’s creating new opportunities and challenges in the way we build total experiences for our customers and staff. Join Avaya’s Chief Marketing Officer, Simon Harrison, and a panel of marketing and thought leaders as they discuss how fusing customer and employee experiences can drive competitive advantages.









If you are interested in sponsoring or exhibiting at Avaya ENGAGE, please contact Dusti Armstrong at . There are sponsoring opportunities that are available in established packages, or we can work with you on a custom package.


Providing a voice and resource for Avaya customers everywhere. Whether your journey with Avaya began last week or years ago, IAUG wants to help you join together with thousands of like-minded professionals around the globe who share your passion and enthusiasm for the best business communications technology. IAUG serves to bring you together to share best practices, experience timely and relevant training, and create valuable networks among Avaya customers.

Hotel and Venue Information

Walt Disney World Dolphin Resort
1500 Epcot Resorts Blvd.
Lake Buena Vista, FL, 32830

Hotel Booking
Disney Parks Tickets and Discounts

Health & Safety Precautions – COVID-19 Mitigation Measures

After careful consideration, Avaya and IAUG have made the decision to require either a COVID-19 vaccination (as listed on the approved WHO list of vaccinations which can be found here) OR a negative COVID-19 test taken within 48 hours of arrival at the Swan & Dolphin in Orlando, FL. In addition to all local guidelines, we will also be following all guidelines put in place by Marriott at the Walt Disney Swan and Dolphin’s hotel, which at this time includes a mask mandate for all individuals.

Additionally, we have also taken steps to ensure the following precautions will be in place:

  • Reduced onsite attendee footprint
  • Daily cleaning and sanitation
  • Sanitation stations placed around the event
  • Contactless check in and badging options

If you are attending Avaya ENGAGE in person, you are required to sign a health waiver prior to the event. Please download, review, and sign the waiver available through the download button below.

If you have any questions or concerns about the above precautions, please contact

As more information is available, we will communicate to those already registered and here on this site.

Download Waiver

View the FAQs for information regarding the conference group rate,
deadlines, cancellation policy and more.
© 2024 Avaya LLC