Avaya ENGAGE® 2021

AGENDA

To make the most of your time at Avaya ENGAGE,
check out the planned schedule of activities. Visit often for updates!

Sunday June 6^TH

Monday June 7^TH

Tuesday June 8^TH

Wednesday June 9^TH

VIEW ALL SESSIONS

Avaya ENGAGE 2021

Avaya ENGAGE is the premier event for thousands looking to deliver experiences that matter. Attend exciting general sessions and hundreds of informational breakouts led by some of the industry’s most inspiring and accomplished leaders. Experience first-hand innovations in cloud communications, customer experience and more in the Expo hall. Make new connections and network with peers from across the globe. Spark ideas. Get involved. These are your four days to go All In.

The Avaya ENGAGE conference offers a vast amount of content that is both immediately beneficial; and in many cases, a benefit that will be realized down the road when the need arises.

Why Attend Avaya ENGAGE?

Because there’s power in numbers. Because there’s nothing worse than a missed opportunity. If you’re involved in customer experience, employee experience or digital transformation, Avaya ENGAGE is the event that you don't want to miss.

Previous Years Engagement

Discover Why

Convince Your Boss

Why attend
Convince Your Boss

At Avaya ENGAGE, you’ll get inspired by stories and case studies from visionary keynotes. Acquire knowledge from industry experts and thought leaders that will help you achieve maximum value from your Avaya solutions. Address today’s critical business challenges through roundtable discussions, hands-on workshops and one-on-one Avaya support. Enrich your career by deciding how technology transforms your organization and learn from your peers in the Professional Development breakout track. You will have access to the entire Avaya ecosystem: executives, solutions experts, partners, IAUG members, and Avaya customers.

And of course, have some fun! Network and enjoy dinner and drinks at our welcome appreciation party, visit the solutions expo for Avaya and technical partner solutions as well as many fun activities, and experience excellent entertainment at our closing party.

This event is one of the best investments your company will make all year as employees fuel the agility of your business, increase cost efficiency and solve your most difficult dilemmas. The business impact of Avaya ENGAGE attendance and participation helps streamline all business processes, and is a benefit to participants at any stage in their career.

Reason 1

Increase Efficiency, Decrease Costs
As attendees at Avaya ENGAGE, you will learn the ins and outs of products and solutions to help save time (and money!) while decreasing the chance of error through user-and-vendor lead sessions, workshops and hands-on labs.
Reason 2

Develop In-person Connections
Professionals attending Avaya ENGAGE specify networking as a critical reason for participating. Coming to Avaya ENGAGE ensures you will establish a network of solution-oriented allies. The ability to learn directly from peers is the reason to attend Avaya ENGAGE.
Reason 3

Drive Professional Growth
Not only will you dive into topics supporting your current projects, Avaya ENGAGE will also introduce new topics related to Avaya products and solutions. Broaden your experience and attend sessions of interest for potential involvement in current, upcoming or new products and solutions.

Health & Safety Precautions – COVID-19 Mitigation Measures

The health and safety of our guests and staff remains our top priority. Avaya & IAUG are continuing to monitor the situation around COVID-19 and will provide updates here regarding any modifications made to the event based on evolving conditions. All efforts to support enhanced hygiene standards onsite will be the highest of priorities and communicated in advance, developed from guidelines set by the Centers for Disease Control & Prevention, and the State of Florida.

Visit the Health and Safety page to gather more details and updates regarding health and safety and your attendee experience.

SPEAKERS

Jim Chirico

Jim Chirico is President and Chief Executive Officer of Avaya, Inc., which enables the mission critical, real-time communication applications of the world’s most important operations. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.

Jim brings depth of experience and consistent results as a business and operational leader in the technology industry, successfully leading teams in sales, worldwide operations, manufacturing and development. Since joining Avaya in 2008, he has been instrumental in the development of the company’s industry-leading business model, including record EBITDA performance, gross margin expansion and best-in-class Net Promoter Score.

In his previous role as COO, Jim was responsible for Global Sales, Global Operations, Human Resources and Quality. Jim optimized Avaya’s global business processes, stabilized sales and has led the company’s effort for Chapter 11 Emergence. In addition, he drove cross-functional alignment of key initiatives, including integration of all acquisitions and enterprise restructuring efforts.

Jim joined Avaya in January 2008 from Seagate Technology, where he was Executive Vice President, Global Operations, Development and Manufacturing. At Seagate, he led a team of more than 50,000 employees located in 14 facilities worldwide, successfully driving step-function change in the operational effectiveness of the organization.

Jim began his career at IBM in 1980, progressing through line leadership and corporate assignment positions to become a Site General Manager and WW Manufacturing Leader. He received a B.S. in Marketing from Providence College in Rhode Island.

Jim Chirico

President
and Chief Executive Officer

Simon Harrison

Senior Vice President
and Chief Marketing Officer

Anthony Bartolo

Executive Vice President
and Chief Product Officer

Frank Ciccone

Vice President, Caribbean &
Latin America Sales

Oscar Moncada

President, IAUG Board of Directors

Colleen Jamieson

IAUG Executive Director

IAUG

INTERNATIONAL AVAYA USERS GROUP

Providing a voice and resource for Avaya customers everywhere.
Whether your journey with Avaya began last week or years ago, IAUG wants to help you join together with thousands of like-minded professionals around the globe who share your passion and enthusiasm for the best business communications technology. IAUG serves to bring you together to share best practices, experience timely and relevant training, and create valuable networks among Avaya customers.

JOIN TODAY

ORLANDO

HOTEL AND VENUE INFORMATION

Walt Disney World Dolphin Resort
1500 Epcot Resorts Blvd.
Lake Buena Vista, FL, 32830
https://www.swandolphin.com/

SEE LOCATION

Hotel Booking

Disney Parks Tickets and Discounts

View the FAQs for information regarding the conference group rate,
deadlines, cancellation policy and more.

ORLANDO, JUNE 6-9, 2021

AGENDA

Sunday June 6^TH

Monday June 7^TH

Tuesday June 8^TH

Wednesday June 9^TH

Avaya ENGAGE 2021

Why Attend Avaya ENGAGE?

Reason 1

Reason 2

Reason 3

Health & Safety Precautions – COVID-19 Mitigation Measures

SPEAKERS

Jim Chirico

Simon Harrison

Anthony Bartolo

Frank Ciccone

Oscar Moncada

Colleen Jamieson

Sponsors

IAUG

ORLANDO

ORLANDO, JUNE 6-9, 2021

AGENDA

Sunday June 6TH

Monday June 7TH

Tuesday June 8TH

Wednesday June 9TH

Avaya ENGAGE 2021

Why Attend Avaya ENGAGE?

Reason 1

Reason 2

Reason 3

Health & Safety Precautions – COVID-19 Mitigation Measures

SPEAKERS

Jim Chirico

Simon Harrison

Anthony Bartolo

Frank Ciccone

Oscar Moncada

Colleen Jamieson

Jim Chirico

Simon Harrison

Anthony Bartolo

Frank Ciccone

Oscar Moncada

Colleen Jamieson

Sponsors

IAUG

ORLANDO

Sunday June 6^TH

Monday June 7^TH

Tuesday June 8^TH

Wednesday June 9^TH