Avaya ENGAGE Orlando Rescheduled to December 12-15, 2021

Following extensive consultation with partners, members, attendees and sponsors, Avaya and IAUG have made the decision to reschedule Avaya ENGAGE, currently slated for June 6-9 in Orlando, to December 12-15, 2021. We have been closely monitoring ongoing COVID-19 developments and, based on different expectations of vaccination progress across the United States and other countries, Avaya and IAUG are taking this step to prioritize the safety and well-being of our customers, partners, employees, and guests. Rescheduling this event will enable us to provide the experience that all attendees expect and deserve in a safe environment.

We remain excited to host you later this year and will get back to you with more information as it is available in the coming weeks. The event will still be held at the Swan & Dolphin in Orlando, FL. If you have already registered, your registration will automatically be applied to the rescheduled event. Please bookmark this site – the latest information will always be available here.

Please take a moment to let us know if you have any questions regarding this announcement by sending a message to avayaevents@avaya.com. Your voice matters, and we care about your feedback. We look forward to seeing you later this year. Until then, stay safe and healthy!




To make the most of your time at Avaya ENGAGE,
check out the planned schedule of activities. Visit often for updates!

Sunday December 12TH

Monday December 13TH

Tuesday December 14TH

Wednesday December 15TH


Avaya ENGAGE 2021

Avaya ENGAGE is the premier event for thousands looking to deliver experiences that matter. Attend exciting general sessions and hundreds of informational breakouts led by some of the industry’s most inspiring and accomplished leaders. Experience first-hand innovations in cloud communications, customer experience and more in the Expo hall. Make new connections and network with peers from across the globe. Spark ideas. Get involved. These are your four days to go All In.

The Avaya ENGAGE conference offers a vast amount of content that is both immediately beneficial; and in many cases, a benefit that will be realized down the road when the need arises.

Why Attend Avaya ENGAGE?

Because there’s power in numbers. Because there’s nothing worse than a missed opportunity. If you’re involved in customer experience, employee experience or digital transformation, Avaya ENGAGE is the event that you don't want to miss.

Previous Years Engagement

Health & Safety Precautions – COVID-19 Mitigation Measures

The health and safety of our guests and staff remains our top priority. Avaya & IAUG are continuing to monitor the situation around COVID-19 and will provide updates here regarding any modifications made to the event based on evolving conditions. All efforts to support enhanced hygiene standards onsite will be the highest of priorities and communicated in advance, developed from guidelines set by the Centers for Disease Control & Prevention, and the State of Florida.

Visit the Health and Safety page to gather more details and updates regarding health and safety and your attendee experience.


Jim Chirico

and Chief Executive Officer

Simon Harrison

Senior Vice President
and Chief Marketing Officer

Anthony Bartolo

Executive Vice President
and Chief Product Officer

Frank Ciccone

Vice President, Caribbean &
Latin America Sales

Oscar Moncada

President, IAUG Board of Directors

Colleen Jamieson

IAUG Executive Director




Providing a voice and resource for Avaya customers everywhere.
Whether your journey with Avaya began last week or years ago, IAUG wants to help you join together with thousands of like-minded professionals around the globe who share your passion and enthusiasm for the best business communications technology. IAUG serves to bring you together to share best practices, experience timely and relevant training, and create valuable networks among Avaya customers.




Walt Disney World Dolphin Resort
1500 Epcot Resorts Blvd.
Lake Buena Vista, FL, 32830

Hotel Booking

Disney Parks Tickets and Discounts

View the FAQs for information regarding the conference group rate,
deadlines, cancellation policy and more.