About Avaya ENGAGE

Avaya ENGAGE is the premier event for thousands looking to deliver experiences that matter. Attend exciting general sessions and informational breakouts led by some of the industry’s most inspiring and accomplished leaders. Experience first-hand innovations in cloud communications, customer experience and more in the Expo hall. Make new connections and network with peers from across the globe. Spark ideas. Get involved. These are your four days to experience Avaya ENGAGE to the fullest.

Why Attend Avaya ENGAGE?

Because there’s power in numbers. Because there’s nothing worse than a missed opportunity. If you’re involved in customer experience, employee experience or digital transformation, Avaya ENGAGE is the event that you don't want to miss.

  • 1500 Attendees
  • 80+ Breakouts
  • 50+ Exhibitors

    To make the most of your time at Avaya ENGAGE,
    check out the planned schedule of activities. Visit often for updates!

    View Agenda at a Glance Full Agenda Coming Soon

    Health & Safety Precautions – COVID-19 Mitigation Measures

    After careful consideration, Avaya and IAUG have made the decision to require either a COVID-19 vaccination (as listed on the approved WHO list of vaccinations which can be found here) OR a negative COVID-19 test taken within 48 hours of arrival at the Swan & Dolphin in Orlando, FL. In addition to all local guidelines, we will also be following all guidelines put in place by Marriott at the Walt Disney Swan and Dolphin’s hotel, which at this time includes a mask mandate for all individuals.

    Additionally, we have also taken steps to ensure the following precautions will be in place:

    • Reduced onsite attendee footprint
    • Daily cleaning and sanitation
    • Sanitation stations placed around the event
    • Contactless check in and badging options

    If you are attending Avaya ENGAGE in person, you are required to sign a health waiver prior to the event. Please download, review, and sign the waiver available through the download button below.

    If you have any questions or concerns about the above precautions, please contact info@iaug.org.

    As more information is available, we will communicate to those already registered and here on this site.

    Download Waiver

    Keynote Speakers

    Jim Chirico

    and Chief Executive Officer

    Stephen Spears

    Executive Vice President and Chief Revenue Officer

    Simon Harrison

    Senior Vice President
    and Chief Marketing Officer

    Todd Zerbe

    Senior Vice President, Engineering

    Oscar Moncada

    President, IAUG Board of Directors

    Colleen Jamieson

    IAUG Executive Director


    If you are interested in sponsoring or exhibiting at Avaya ENGAGE, please contact Dusti Armstrong at darmstrong@iaug.org . There are sponsoring opportunities that are available in established packages, or we can work with you on a custom package.









    Providing a voice and resource for Avaya customers everywhere. Whether your journey with Avaya began last week or years ago, IAUG wants to help you join together with thousands of like-minded professionals around the globe who share your passion and enthusiasm for the best business communications technology. IAUG serves to bring you together to share best practices, experience timely and relevant training, and create valuable networks among Avaya customers.

    Hotel and Venue Information

    Walt Disney World Dolphin Resort
    1500 Epcot Resorts Blvd.
    Lake Buena Vista, FL, 32830

    Hotel Booking
    Disney Parks Tickets and Discounts
    View the FAQs for information regarding the conference group rate,
    deadlines, cancellation policy and more.

    © 2021 Avaya Inc.