November 12 – 14, 2019
About Avaya Engage®
Avaya ENGAGE® is the premier event for the future of communications experience and its impact on digital
transformation. Over the event’s three days, you’ll see the art behind delivering Experiences That Matter.
At Avaya, our ideas stem from the creative minds of both our employees as well as our customers. This exchange of thoughts and ideas is a reciprocal process and continues until a mutually beneficial solution to both the vendor and customer is formulated. Like delivering great experiences, creating art is a continuous process of evolving a basic idea into groundbreaking works.
From the latest emerging technologies such as AI and speech analytics to the future of Unified Communications and advanced CX applications, Avaya Engage Dubai will be a canvas packed full of innovative ideas deployed in real-world use cases.
Tuesday, November 12th
Avaya Partner Summit, 8:30am - 6:00pm followed by Awards and Cocktail Reception. Open to Avaya Partners Only.
Wednesday, November 13th
Avaya Engage - Day 1, 8:30am - 6:00pm followed by Dinner. Open to All
Thursday, November 14th
Avaya Engage- Day 2 CX Summit in Partnership with Dubai Police. 8:30am - 2:00pm Open to All
More to be confirmed
President, Avaya International
With an unmatched record of success, Nidal Abou-Ltaif helps governments and businesses make a real difference to people’s lives in today’s digital world.
Since joining Avaya as the regional sales leader for the Middle East in 2003, Nidal has rewired the business by building a winning team and go-to-market strategy from scratch. He has been instrumental in transforming Avaya from a niche voice/IP telephony player into a business communications powerhouse, with a complete portfolio of software and services and the integrated networking platform to meet underlying needs. Today, Avaya’s customer-centric products and services are helping businesses across the globe accelerate their digital transformation journeys.
An advocate for boundless innovation and team work, Nidal strongly subscribes to the notion that innovation comes from the field.
Under his leadership, innovation is co-created between the company’s representatives and their customers, with the resulting technology solutions solving genuine, real-world challenges. While these solutions invariably lead to positive business outcomes, many also promote equal access to digital experiences – the emergency response system designed to be used by hearing-impaired citizens is a perfect of example of this.
Indeed, Nidal is a champion of diversity in the technology industry; more than half of his leadership team are female, and his belief in expanding the role of young talent in driving transformation resulted in the creation of the Avaya Academy, which nurtures young talent with paid placements across the Avaya workforce.
Devoted to the principles of customer-centricity, leaders without titles, and accountability at the workplace, Nidal has fostered an environment that makes innovation everyone’s business – whether they’re an Avaya employee or customer.
In a career spanning 30 years as a sales leader, Nidal has been active in transforming business at three employers – NCR, ATT and Avaya – and has spearheaded their ventures into new business lines, often well ahead of competition.
Nidal is based in Dubai with his family, including four children, and holds an MBA in management.
Vice President – Channels, Avaya International
Fadi Moubarak is the Channel Leader for Avaya International. In this role, Moubarak leads the channel strategy for Avaya, focused on driving digital transformation in the enterprise and midmarket sectors. He is responsible for attracting and developing partners capable of deploying Avaya’s latest innovative solutions and platforms and ensuring increase in the adoption of these technologies among core partners.
Moubarak has been with Avaya since 2013, having successfully overseen the channel engagement strategy for the AMEA region and later expanded to Avaya International, while keeping it aligned with sales execution and coverage to drive incremental business.
Moubarak brings a deep understanding of the technology sector with over 25 years of experience. He holds a Bachelor’s degree in Electrical Engineering from the American University of Beirut, and an MBA from the Edinburgh Business School.
Vice President – CTO, Avaya International
Ahmed Helmy is Vice President – CTO, Avaya International. Based in Dubai, UAE, he is in charge of guiding and influencing the innovation and R&D that Avaya pursues. He has more than 15 years of experience across the Middle East, France and the UK, with an extensive know-how in managing, designing, developing, implementing and testing IT solutions.
Ahmed is a recognized industry veteran, demonstrating a track record of accomplishments in assisting organizations to achieve maximum benefit from their IT investments. He also holds a number of patents related to Avaya innovations, including the world’s first Social Network for Chatbots.
Ahmed’s projects have received regional and global recognition, including the Avaya Happiness Index on Blockchain - a solution inspired by the Smart Dubai Happiness Agenda, an initiative designed to make Dubai the happiest city in the world - that was voted a Gold Winner for innovation at the 31st Edison Awards in New York City, which honors innovation, creativity and ingenuity in the global economy.
Ahmed holds a Bachelor’s degree in Electronic and Communication Engineering from Alexandria University in Egypt and has acquired multiple IT training certifications. Ahmed speaks Arabic, English, French and German.
Head of Customer Care, Digital Licencing & Stadium
Benjamin Steen is a native from Munich (Germany) who studied Media Management and Sports Marketing. Steen is for over 15 years now at Germany’s largest and most successful soccer club, FC Bayern Munich. Since 2010 Benjamin has been responsible for operations, marketing and development of digital projects. In 2014 Benjamin was put in charge of customer care, digital licensing, media rights as well as the digitalization of the Allianz Arena.
Chief Operating Officer at Avaya Cloud Inc.
Mehdi Nezarati is a Leader for Avaya Cloud supporting the transformation of solutions to be cloud native by leading product and engineering teams to maintain their cloud focus, building the surrounding services such as Dev Ops and Customer Success, and introducing a new regulatory line of solutions to Avaya's partners and customers.
Mehdi joined Avaya in 2015 from an acquisition where he was a co-founder. He has maintained the focus on his team to deliver born in the cloud solutions like Avaya IX Spaces, and Avaya CPaaS, as well as the IX Messaging platform, all of which are part of driving the digital transformation Avaya is undertaking for its customers.
Mehdi brings to Avaya over 25 years of technology know how and operational excellence in cloud. He holds a degree in Industrial Engineering from the University of Toronto.
Global Senior Director of Product Management, Unified Communications & Collaboration at Avaya
Paul Relf is a Digital Transformation Accelerator highly skilled in bringing mobile and cloud solutions to market (B2B SaaS, B2C SaaS, Private Cloud). As a Senior Director of Product Management at Avaya, he helps customers enhance user experience, increase productivity and improve business performance by leveraging disruptive digital technology. Paul is responsible for Avaya's broad Enterprise UC&C portfolio at Avaya. He is leading the introduction of cloud-native video / team collaboration services, in addition to enabling customers of all sizes, geographies and verticals to migrate their business communications to cloud.
Savio Tovar Dias
Senior Director – Sales Engineering
Savio Tovar Dias heads the Sales Engineering organization for Avaya International, which encompasses Europe, the Middle East & Africa, and the Asia-Pacific market. He helps to define the company’s technology strategy to drive demand across a diverse market landscape, with a strong focus on customers’ consumption of technology. Savio is committed to helping companies differentiate themselves in a highly competitive and rapidly changing technology and market landscape.
Savio’s focus includes aligning technical resources to deliver business solutions that address technology evolution, competitive dynamics and market demands to drive innovation within Avaya’s customer base. With extensive expertise in Unified Communications & Collaboration, Video, Contact Centers, Data Networks, and SOA-based applications, Savio is a leading authority on the global communications market. And in recent years, he has worked to define Avaya’s strategies on integrating artificial intelligence (AI) into Customer Service processes.
A communications industry veteran with 22 years’ experience, Savio has filled several senior roles, including technical engineering, R&D and consultancy, with AT&T, Lucent Technologies and Avaya. He holds a Bachelor's Degree In Electrical & Electronics and a Master's Degree in Communications Engineering.
Senior Director, Avaya Engagement Solutions, Avaya International (EMEA/APAC)
Yaser Alzubaidi leads the customer and employee engagement sales specialist organization for Avaya International (EMEA and APAC). Based in Dubai, UAE, for the last 20 years, Yaser has a quarter-of-a-century’s worth of experience in building and consulting on business communications solutions that drive both customer and employee engagement.
Yaser’s track record within Avaya has seen him greatly contribute to the growth of the company’s contact center market share, as well as its revenue growth in key regions around the world. Today, Yaser and his specialist organization help companies build incredible experiences, and educate the market on the quickly expanding number of solutions in Avaya’s UCaaS and CCaaS portfolios.
Prior to joining Avaya, Yaser held senior positions at NCR Corporation, Mideast Data Systems and Atlas Communications. He holds a Bachelor’s degree in Computer Science from the University of Jordan.
Senior Director - Private Cloud & Managed Services, Avaya International
Ayman Majzoub is Senior Director for Private Cloud & Managed Services at Avaya International. He leads a team of cloud sales specialists across the EMEA & APAC regions, with a focus on developing large, multi-year agreements with the Avaya Private Cloud & Managed Services set of offers and propositions.
Founder and Director of Remis Ltd,
Manoj is Founder and Director of Remis Ltd, a consulting firm based in London, UK. Remis core specialisms are Customer Experience Strategy, Outsourcing Strategy, Contact Centre Transformation and Customer Experience Technology & Solutions Architecture. Remis clients have included Amazon, Microsoft, Samsung, Centrica, BT Global Services, McKinsey, Bain & Co, Singapore Post and Next Directory. Manoj is also Founder and Partner at a start-up consulting firm in the US (based in Portland, Maine), where we have early stage engagements with clients including Tesla, Century Link and Vivint. Evoca LLC specialises in engaging enterprise clients at the C-level to embed customer-centricity and embed a cultural change and drive the client to transform the organisation to a adopt a CX-led market differentiation. Remis has recently partnered with CloudOps during the mobilisation phase of the HMCTS Strategic Technology Solution program and has co-led the procurement strategy (as Remis) that resulted in the engagement of 4net Technologies partnered with Avaya and Verint. Manoj was also invited to judge at Awards International’s recent Customer Experience Awards at Wembley Stadium in London, UK.
Chief Architect for CloudOps Limited
As Chief Architect for CloudOps Limited, Gareth is accountable for all strategic partnerships, technology consulting and solution implementation within the business. CloudOps has differentiated its self by establishing strong and reciprocal partnering engagements with a number of leading edge technology vendors and service providers in the cloud, application and operational transformation space, often positioning the company with the distinct advantage of being truly vendor neutral, yet with the ability to recommend “best of breed” based on our real-world delivery expertise.
As well as being a lead technologist, Gareth’s background and experience has a strong grounding in the digital transformation, customer experience and multi/omni channel contact centre space, with the latter featuring as a consistent theme throughout his career. In his current role he was instrumental in the formulation of the requirements, procurement approach, evaluation and implementation strategy for the UK Central Government’s “Courts & Tribunals Service Centres” Programme, providing first-class contact experience to citizens accessing Her Majesty’s Courts & Tribunals Service. Gareth has a demonstrable delivery track record in operational transformation, having previously worked for market leading BPO corporations such as Capita and ClientLogic/Sitel. In many cases, the Avaya brand was a cornerstone of successful bids won by both organisations whereas Solution Manager it was Gareth’s responsibility to construct deal-winning technology solutions on which the overarching operational efficiencies could be realised. Some examples of his successes include deals for France Telecom, Transport for London and the ground-breaking Capita O2 Partnership, a £1bn, 12 year outsource that is delivering true organizational change by leveraging the Avaya Aura solution that was designed and subsequently implemented by Gareth and his team.
Giselle Bou Ghanem
Customer Engagement Solutions Sales Manager
Giselle Bou Ghanem is Customer Engagement Solutions Sales Manager for Avaya in the Middle East, Turkey and Africa.
Hailing from a software engineering background, she has extensive hands-on experience in building out contact centers, including implementation, customization and integration with multiple third-party systems. Having worked in the customer experience business for over 12 years, Bou Ghanem currently operates in a business development and sales role, helping customers across multiple sectors to realize their CX strategies and roadmaps.
Director – Sales Engineer
Brett Butler is Director – Sales Engineering for Avaya in the Middle East, Africa & Turkey, as well as Director - Sales Engineering Specialists for Avaya International. Since he joined Avaya as a Systems Engineering Manager in 2007, Brett has not only distinguished himself with his high level of technological expertise, but also with an ability to use that expertise to deliver great outcomes for the oganizations that he works with on behalf of Avaya. He embodies Avaya’s approach of delivering outcome-based solutions for customers.
Customer Experience Solutions Sales Leader
Ahmad Dorra is Customer Experience Solutions Sales Leader for Avaya in the Middle East, Turkey and Africa.
Ahmad joined Avaya in 2007 as a trainee technical support engineer, and grew through an ‘always-on’ willingness to perfect the output of the teams he worked with, as well as an unmatched ability to turn technical knowledge into positive business outcomes. Today, he’s a trusted advisor to top executives at the region’s largest organizations, and continues to educate, influence and develop their teams so that they can make the best use of their technologies to fulfil their customers’ needs.
Fadi Hani is Vice President - Middle East, Africa and Turkey at Avaya. In this role, Fadi plays a pivotal role in promoting Avaya’s customer-centric, outcome-based approach in this strategic region, working closely with key customers to help them achieve their digital transformation objectives.
Since joining Avaya in 2007, Hani has held senior sales and management roles in the company, including Managing Director for the Kingdom of Saudi Arabia, Kuwait, Bahrain and Pakistan, where he achieved double-digit business growth year-on-year.
Hani has also held senior positions with other ICT and software companies in the region, including Oracle and NCR Corporation. With his extensive industry expertise and regional awareness, Hani ensures that Avaya’s operations are aligned with customers’ needs in the region, helping to drive adoption of Avaya’s latest innovative solutions around AI, cloud and analytics.
UK & I Managing Director & EU Channel Lead
Steve Joyner is the UK & I Managing Director as well as the EU Channel Lead. As UK&I Managing Director Steve is responsible for all Business segments, products and services in the UK&I. He maintains a strong focus on both customers and partners to help everyone achieve their digital transformation objectives. As EU Channel lead he helps to ensure the focus on partners is maintained throughout his area. His experiences as a Sales Engineer Director, Strategic Account Manager, Sales Manager and Channel Manager have all helped him facilitate the change.
Steve has worked at Avaya and previously Nortel since 1990, so he has a great understanding of the company and the technology. At Avaya he was also in Specialist Sales and Technical Operations, working with the enterprise markets to develop programs for the business partner community and consultative sales support for Europe and Global Growth Markets. At Nortel he worked from the Dubai office as the Sales Manager for the Gulf and previously as the Channel Manager for Saudi Arabia.
Steve is married with a daughter and loves football.
Customer Experience Solution Sales Leader
Gregg Widdowson is the Customer Experience Solution Sales Leader for Europe specialising in the area of Digital Customer Engagement strategy and solutions. In this role Gregg is responsible for providing insight into key customer service trends and digital transformation for Avaya’s strategic customers and business partners. Gregg has over 25 years of experience in the IT and Telecoms industry and has held a number of positions within Avaya including UK Enterprise Sales Engineering Manager, Contact Centre Consulting Systems Engineer and EMEA Contact Centre Practice Leader for Avaya Professional Services.
He holds a Bachelor of Science (Honours) from the University of Bristol.
Senior Cloud Specialist Avaya
Jonathan Maher is a Senior Cloud Specialist for Avaya working across the EMEA region. With 23 years' experience in communications technology and a background in Network, Security, Voice, and Contact Center Engineering and Operations. Jonathan has delivered some of Avaya's largest Private Cloud solutions for our clients across EMEA and is focussed on helping our customers and Partners on the journey to Cloud with Avaya.
CPaaS Support Manager
Andrew Bell has been in the industry for 10 years with 8 of them at Avaya. He has experience in pre-sales, install, and post-sales of UC solutions and currently manages the Avaya CPaaS Support team. In this role, Andrew is responsible for provider both internal and external customers with the highest level of support in their use of the growing CPaaS platform.
eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world.
To find out more about eGain, visit http://www.egain.com.
Geomant is a well-established, innovative systems integrator and software developer, focused on delivering amazing customer interactions for Avaya customers and Partners worldwide.
One of our most powerful offerings is Desktop Connect; a seamless, out-of-the-box solution that joins Avaya with the world’s most popular CRM systems, Salesforce and Microsoft Dynamics 365.
Desktop Connect provides users with a unified desktop by embedding Avaya telephony capabilities directly within the CRM browser. And, with the addition of Buzzeasy technology, agents can now manage digital interactions too. Whether it’s web chat, Facebook, Twitter, Skype, SMS, or even WhatsApp, agents can communicate with customers directly from the CRM system.
All this, coupled with Bot and unique callback functionality, means that Desktop Connect offers Avaya users something really special – a truly unified agent desktop for stand-out customer engagement.
Visit us at Engage to find out more.
About Integrated Research (ASX:IRI) – Integrated Research is the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1200 organizations in over 60 countries - including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe.
Brands are built on experiences. Great experiences lead to great outcomes. This is one of the core motivators that is shared by both Avaya and IR. Avaya and IR have been working together since 2009 to deliver strategic value and best-in-class technology to their customers. IR Prognosis, real-time experience measurement software, gives Avaya customers full visibility of their Unified Communications (UC) and Contact Center (CC) ecosystems and enables them to maximize their investment’s performance and availability.
For further information, www.ir.com
Koopid was born from a simple premise:
- That a business and its customer should engage in a transparent and persistent conversation.
- That interaction silos – voice, chat, digital self-service, IVR, chatbots – should be consolidated into a single, elegant paradigm.
- That it is time for AI-powered Customer Experience Orchestration – a radically simple architecture for the modern Contact Center.
We are obsessed with customer experience. And for many enterprises, the Contact Center is the nerve center for managing the customer experience. Koopid’s A.I-powered CX Orchestration platform transforms your contact center into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels.
Nectar, a global market leader in providing the most comprehensive monitoring and diagnostics software solution for Unified Communication services, enables IT and operation organizations to proactively ensure the end-user experience. Nectar improves visibility and service delivery across integrated voice, video and data application solutions by providing unique and critical performance information. Nectar provides monitoring and diagnostics for millions of enterprise endpoints to over 2,100 enterprises in over 86 countries—including some of the largest global banking, search engine, service provider, healthcare and manufacturing organizations in the world.
NVT Phybridge is a global leader in Power over Long Reach Ethernet (PoLRE) solutions, using Modern LAN Principles and SmartPathPoE™ technology to make IP connections simple, secure, and cost-effective. The award-winning CHARIoT series of enterprise-grade switches help customers simplify digital transformation and modernize to an IP-based network; leveraging existing or new infrastructure to create a robust IP path with power. NVT Phybridge is a North American-based technology company with global reach dedicated to practical innovation. Our number one priority is bringing innovative and affordable solutions to market that are technologically advanced as well as practical for the customer.
Quark PS is founded one year ago specifically to provide Professional services in Turkey and has a team (6 engineers and a Project manager) who has 15 years background and experiences on telephony and Avaya.
Team had role in planning and installing largest Avaya Contact centers running in Turkey like Turkish Telco companies, Banks, Power distribution companies and Government projects.
Team consist of Project Managers, System and Network engineers and Application developers.
ReadSpeaker is a global voice specialist providing dozens of languages and lifelike voices. Using its own industry-leading technology, the company delivers some of the most natural-sounding synthesized voices on the market. ReadSpeaker uses next-generation Deep Neural Network (DNN) technology to structurally improve voice quality at all levels. ReadSpeaker is a subsidiary of the Memory Disk Division (MD) of the HOYA Corporation, with offices in 15 countries, and over 10,000 customers in 65 countries, providing a complete text-to-speech (TTS) offering, both as Software-as-a-Service (SaaS) and as licensed solutions. A fully integrated TTS provider, ReadSpeaker encompasses all of HOYA’s state-of-the-art technologies (NeoSpeech, Voiceware, VoiceText and rSpeak), providing a wide variety of applications for varying channels and devices in multiple industries. ReadSpeaker gives a voice to businesses and organizations for online, embedded, server or desktop needs, apps, speech production, custom voices and more. With more than 20 years’ experience, the ReadSpeaker team of experts is leading the way in text to speech. ReadSpeaker is “Pioneering Voice Technology”.
Sestek is a global technology company helping brands with conversational AI and Analytics solutions, to be data-driven, work efficiently, and deliver better experiences for their customers. Since 2000, Sestek has been developing patented technologies, leading a pioneering role in the collaboration between academia and various industries. Sestek's AI-powered solutions depend on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.
Sestek operates out of two government-licensed R&D offices in Turkey and one sales office in Dubai. With 10+ patented technology solutions, Sestek helps more than 300 companies in 16 different countries. Key benefits Sestek provides to its customers are:
- Increased Efficiency and Performance
- Insightful data to improve business flows and customer experience
- More secured and fraud-free operations
For more details, visit www.sestek.com
We are born digital.
We build digital platforms that transform the way we live and work.
Our IP led technologies and solutions harness disruptive digital technologies - Social, Mobile, Analytics, Cloud and IoT (SMACT) in an integrated manner.
Verint is ‘The Customer Engagement Company.’ We help organisations simplify and modernise the way they engage customers through their contact center, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. With over two decades of experience helping more than 10,000 organisations worldwide create lasting value, we’re a global leader in customer engagement. Together with our vast global partner network, we can help you evolve and modernise your entire customer engagement operation, while protecting your legacy investments. Together with our customers, we’re looking to the future—imagining, planning and developing innovative ways to take customer engagement to new heights.
The Aura Alliance is a worldwide network of industry-leading business partners acting as one to design, deploy, support and transform communications and collaboration technologies based on AVAYA, Cisco, Genesys and Microsoft.
We offer one single point of contact, service and contract which means you don’t have to worry about the challenges that come from working with multiple partners, language barriers, taxes and custom charges – a unique service that takes the complexity out of your global communications infrastructure and applications.
Our alliance consists of 60 business partners across 120 countries worldwide, enabling us to deliver to a consistent global standard yet provide local knowledge and know-how.
In 1995, Almasa IT Distribution started operations as a IT reseller operating from Dubai and specialising in hardware and software solutions. Since then, the company has evolved to become one of the leading IT infrastructure distributors in the Middle East and North Africa (MENA) region.
Today, Almasa IT Distribution is the largest business within the Almasa Group and as the cornerstone upon which the whole IT business was established, the company continues to be a major contributor to the Group’s success. In addition, Almasa IT Distribution has become the most valued channel for our multinational vendors and resellers, showing the passion and commitment necessary to maintaining the highest levels of service and customer satisfaction.
Our expansive knowledge of the ICT industry and the diversity of our workforce enables Almasa to provide end-to-end innovative technology, professional solutions and services to our customers. This is largely due to a product portfolio that consists of the world’s leading IT brands and a team geared to drive adoption of next generation technologies in MENA and beyond.
Extreme Networks, Inc. (EXTR) is the industry’s first cloud-driven, end-to-end enterprise networking company. Our best-of-breed technology solutions, from the wireless and IoT edge to the data center, are flexible, agile, and secure to accelerate the digital transformation of our customers and provide them with the fastest path to the autonomous enterprise. Our 100% in-sourced services and support are number one in the industry. Even with 50,000 customers globally, including half of the Fortune 50 and some of the world's leading names in business, hospitality, retail, transportation and logistics, education, government, healthcare, and manufacturing, we remain nimble and responsive to ensure customer and partner success. We call this Customer-Driven Networking™. Founded in 1996, Extreme is headquartered in San Jose, California.
For more information, visit www.extremenetworks.com
Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft opened its Dubai-based headquarters in 1991, which, today, oversees operations across the region.
At Westcon, we’re creating a future built on winning alliances. As businesses chart their digital transformation, new openings are created.
Specialising across data centre, infrastructure, collaboration and security, we’re here to help partners take advantage of innovations in analytics, AI, cloud, cybersecurity, IoT, SD-WAN and much, much more.
And, when you partner with the channel’s most outstanding levels of value and service, be assured that you’re ready to seize the opportunity.
Redington Value is the Value Added Distribution division of Redington Gulf, the largest distributor of IT products in Middle East and Africa. Redington Value helps its partners in the channel deliver the most optimal IT solution to their customers in Middle East and Africa. These solutions span across technology domains such as Networking, Voice, Servers, Storage, Software, Security and Infrastructure and emerging technology brackets such as Hyper convergence and Cloud Computing. With over 60 vendor relationships in various parts of Middle East and Africa we ensure that all the requirements of the channel are met under one-roof.
ASIT is a leading Italy - Based value-added distributor of technology products and solutions. Our product portfolio focuses on Unified Communications and Collaboration, Networking and Cabling Infrastructure, Video Conferencing, Physical Security, the Internet of Things (IoT) and the Cloud, including equipment and software for the Enterprise and SMB markets.
With more than 30 years in business, ASIT is committed to providing value-added resellers, Managed Service Providers (MSPs), and Telephony Service Provider companies with a broad product selection, competitive pricing, on-time accurate delivery, outstanding technical support plus ongoing sales and technical training.
Today ASIT continues to grow and thrive having developed into one of the Italian’s largest technology distributors. Our company is uniquely positioned to introduce new partnerships, technologies and programs to our customers quickly and effectively. We are a trusted business advisor, helping our partners to achieve incredible growth and success.
We invite you to learn more about how ASIT can help you and your business visiting www.asit.it
Data is the crown jewel asset of every company today and data assurance should be top-of-mind. How to build resiliency around these assets when you introduce a single-point of failure can be challenging. That is why Certes Networks provides a defense-in-depth solution, so that if there is a failure it does not result in a breach or a full break in security. Now more than ever, protecting data assets requires an intelligent partner that addresses cyber-risks. Rather than starting with technological vulnerabilities (i.e., insufficient patching of servers or routers) at Certes Networks we protect the most critical business assets first – and that’s your data.
Visit www.certesnetworks.com to learn more.
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks’ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia, and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
For more information visit www.freshworks.com.
Imperium Software Technologies, is a digital forward and a technological powerhouse that is responsible for transforming and providing business communication, business automation and integration solutions throughout the globe. We are a certified Avaya DevConnect Technology partner that provides integrated services to complement the Avaya Communication Solutions. We meet with ever changing needs of the industry and provide digitalization and smart business communication solutions like CRM Connector, Chatbot, Case Management System, Push Notifications, Integration services for business communication solutions, Application development, SMS/IVR solutions as well. We build experiences that matter for your business.
Learn more at: https://www.imperiumapp.com/.
We make sure your customer experience is brilliant, then stays brilliant.
Sabio provides the expertise and solutions you need to respond to the ever-changing needs of your customers. Then with our analytics and insight, we’ll help you improve visibility, responsiveness and control across all your customer-interaction channels.
For information about Sabio Group visit our corporate website.
Semafone provides pure cloud and on-premises solutions to contact centres and all businesses accepting payments; enabling them to collect personal data securely across all channels – including the telephone, webchat, social media, email, SMS, QR codes and more. Semafone's patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. This prevents personal data from entering the business and IT infrastructure, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS. Semafone’s suite of solutions create a seamless, omni-channel experience that increases sales conversion rates and boosts customer loyalty, while at the same time simplifying compliance.
With Avaya ENGAGE® 2019 rapidly approaching, our call for speakers is open!
Speaking at Avaya ENGAGE® is a fantastic experience - and we need you to share your expertise and knowledge with your peers. Do you think you have what it takes to be selected? Then submit your speaking proposal before September 6, 2018.CLICK HERE FOR MORE DETAILS
Why Attend AVAYA ENGAGE®?
At Avaya ENGAGE®, you’ll get inspired by stories and case studies from visionary keynotes. Acquire knowledge from industry experts and thought leaders that will help you achieve maximum value from your Avaya solutions.
At Avaya ENGAGE®, you’ll get inspired by stories and case studies from visionary keynotes.
Acquire knowledge from industry experts and thought leaders that will help you achieve maximum value
from your Avaya solutions. Address today’s critical business challenges through roundtable
discussions, hands-on workshops and one-on-one Avaya support. Enrich your career by deciding how
technology transforms your organization and learn from your peers in the Professional Development
breakout track. You will have access to the entire Avaya ecosystem: executives, solutions experts,
partners, IAUG members, and Avaya customers.
And of course, have some fun! Network and enjoy dinner and drinks at our welcome appreciation party, visit the solutions expo for Avaya and technical partner solutions as well as many fun activities, and experience excellent entertainment at our closing party.
This event is one of the best investments your company will make all year as employees fuel the agility of your business, increase cost efficiency and solve your most difficult dilemmas. The business impact of Avaya ENGAGE® attendance and participation helps streamline all business processes, and is a benefit to participants at any stage in their career.
Increase Efficiency, Decrease Costs. As attendees at Avaya ENGAGE®,
As attendees at Avaya ENGAGE®, you will learn the ins and outs of products and solutions to help save time (and money!) while decreasing the chance of error through user-and-vendor lead sessions, workshops and hands-on labs.
Develop In-person Connections.
Professionals attending Avaya ENGAGE® specify networking as a critical reason for participating. Coming to Avaya ENGAGE® ensures you will establish a network of solution-oriented allies. The ability to learn directly from peers is THE reason to attend Avaya ENGAGE®.
Drive Professional Growth.
Not only will you dive into topics supporting your current projects, Avaya ENGAGE® will also introduce new topics related to Avaya products and solutions. Broaden your experience and attend sessions of interest for potential involvement in current, upcoming or new products and solutions.
Why Sponsor AVAYA ENGAGE®?
Be a part of the premier event for the future of communications experience. You’ll reach thousands of technology experts, practitioners, hands-on users, and key decision makers. Don’t miss out on this opportunity!Download the Prospectus
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