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Agenda

9th Avaya Supplier DayNow part of Experience Avaya Asia Pacific

  • 11:30 a.m. – 12:30 p.m.

    Business Lunch (Ocean Room Foyer)

  • 12:30 p.m. – 1:00 p.m.

    Registration for 9th Avaya Supplier Day

  • 1:00 p.m. – 1:05 p.m.

    Opening & Welcome Speech Fred Hayes - SVP, Global Business Operations

  • 1:05 p.m. – 1:20 p.m.

    Avaya Global Strategy Jim Chirico - President and CEO, Avaya

  • 1:20 p.m. – 1:50 p.m.

    Avaya Cloud Chris McGugan, SVP, Solutions & Technologies

  • 1:50 p.m. – 2:35 p.m.

    Avaya Product Roadmap Ard Verboon - Senior Director, Product Management

  • 2:35 p.m. – 2:40 p.m.

    Video

  • 2:40 p.m. – 3:25 p.m.

    Avaya Supply Chain Fred Hayes - SVP, Global Business Operations

  • 3:25 p.m. – 3:55 p.m.

    Avaya Procurement FS Chang - Senior Director, Strategic Sourcing

  • 3:55 p.m. – 4:25 p.m.

    Avaya Software & Services Tom Boyea - Senior Director, Indirect Sourcing

  • 4:25 p.m. – 4:50 p.m.

    Tea Break

  • 4:50 p.m. – 5:30 p.m.

    Awards

  • 5:30 p.m. – 5:35 p.m.

    Video

  • 5:35 p.m. – 5:40 p.m.

    Closing Comments Fred Hayes - SVP, Global Business Operations

  • 6:00 p.m. – 8:00 p.m.

    Cocktail Reception

  • 8:30 – 9:30

    Registration and Coffee at the Expo

  • 9:30 – 9:45

    Experience Avaya Welcome

  • 9:45 – 10:15

    CEO Keynote

  • 10:15 – 10:45

    Experiences That Matter

  • 10:45 – 11:15

    Keynote: Avaya’s Technology Vision and strategy Avaya continues to make significant investments in its market-leading technologies as it continues to leverage the convergence of platforms, a rich ecosystem and customer centricity. Just us to find out about the latest and greatest emerging technology trends impacting Avaya’s technology vision.

  • 11:15 – 12:00

    Coffee Break at the Expo

  • 12:00 – 12:45

    Customer Experience In 2022Powered by AI, and enhanced by a convergence with UC, the CX of the future will be an omni-channel customer experience machine hosted across Public, Private and hybrid cloud deployment models. Here’s how organizations can prepare for the new realities of customer experience.

  • 12:45 – 13:15

    Accelerate Transformation with Cloud Hit the ground running and expedite your transformation with Avaya OneCloud.

  • 13:15– 14:30

    Lunch at the Expo

  • 14:30 – 15:15

    AI Everywhere: Hype, Trends And Successful Ideas Precious few organizations have so far seen the value of AI. But when it comes to providing a stellar customer experience, practical, accessible, AI-based solutions are available today to augment and add value to human interactions.

  • 15:15 – 15:45

    Debate: Are Rich Ecosystems The Way Forward For DX? With a market-leading ecosystem growing from strength to strength, Avaya and its alliance partners are providing customers with next-generation value propositions from improving CX along every step of the customer journey. Join this interactive session to have your say on how open ecosystems are affecting your industry

  • 15:45 – 16:15

    Coffee Break at the Expo

  • 16:15 – 17:00

    Is Your Collaboration Environment Ready For Convergence? To provide the best customer experiences, organizations must embrace the convergence of EX and CX, empowering customer-facing agents with the collaboration tools they need to deliver Experiences That Matter. This interactive session will provide use cases for convergence as well as live demonstrations of the latest technologies that embrace the trend.

  • 17:00 – 17:15

    Wrap up and closing

  • 17:15 – 18:30

    Free Time

  • 18:30

    Networking Cocktail and Dinner