Avaya | Verint
Customer Experience Week (ASEAN)

Through this series of webinars, you will discover ways to enhance operational efficiency while elevating customer experience. With professional speakers from different organisations presenting on specialized areas, you will be able to identify strategies to understand customers’ needs better, equip staff with knowledge, relay accurate information to customers, detect potential risks, authenticate trustable customers, ensure confidentiality and privacy of customers as well as gain insights into staff’s activities while they work from home.

Webinar 1: Super Insightful


Topic Synopsis:

Discover how you can understand your customers’ needs and find ways to solve problems encountered more effectively.

  • Speakers
  • Tim Matthews
    APAC Solution Lead
    Digital and Self Service, Verint
  • Tan Meng Teck
    Regional Director
    IX Solutions Sales, APAC, Avaya

Webinar 2: Super Knowledgeable


Topic Synopsis:

  1. how you can equip your stuff with knowledge even while they work from home

  2. how to deliver accurate and relevant information to customers through a click

  • Speakers
  • Tim Matthews
    APAC Solution Lead
    Digital and Self Service, Verint
  • Kenny Wong
    Business Development Director
    IX WEM, APAC, Avaya

Webinar 3: Super Productive


Topic Synopsis:

Learn how to facilitate compliance, address data privacy, and gain visibility into employees’ desktop activities to improve operational efficiency while enhancing customer experience.

  • Speakers
  • Tarun Mahajan
    Director Consulting – Asia Pacific, Verint
  • Kenny Wong
    Business Development Director
    IX WEM, APAC, Avaya

Webinar 4: Super Connected


Topic Synopsis:

Find out how to identify customers in real time across multi-channel and with better CX, and detect fraud among customers in a shorter time frame and with lower costs.

  • Speakers
  • Aditya Dang
    Senior Manager, Business Development / Alliance – Asia Pacific, Verint
  • Juliet Lee
    Regional Manager, IX Solutions, ASEAN, Avaya

Webinar 5: Super Intuitive


Topic Synopsis:

Identify how to monitor ongoing risk exposure and coaching opportunities through detection of crisis-related phrases.

  • Speaker
  • Kate Zawerucha
    VoC Enablement Manager
    Asia Pacific and Japan, Verint
  • Tan Meng Teck
    Regional Director
    IX Solutions Sales, APAC, Avaya

Sign up to watch the on-demand webinars

  • Webinar 1: Super Insightful

    Webinar 2: Super Knowledgeable

    Webinar 3: Super Productive

    Webinar 4: Super Connected

    Webinar 5: Super Intuitive

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