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Communications Platform as a Service: Enabling Innovative Digital Customer Experience Engagements

Download this new report from IDC that spotlights CPaaS as the underlying technology accelerating digital transformation and engagements. With the surge of the pandemic, organizations were scrambling to find innovative solutions and shift to digital delivery of the customer experience. Avaya OneCloud CPaaS offers rapid development capabilities that organizations can leverage to customize and deploy within days versus weeks.

Who should read this report?

  • Businesses considering digital transformation strategies and facing challenges.
  • IT leaders who need to build and rapidly deploy modular real-time communications.
  • CIOs/CTOs evaluating leading CPaaS platforms to deliver a diverse range of digital experiences efficiently and effectively.

Get your complimentary copy of the IDC White Paper.

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