Supporting You and Your Patients Through COVID-19

Contact us to hear about our select offers and country availability.

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Increase in Patient Inquiries

Challenge: Dealing with an unprecedented increase in inquiries and call volume. This includes calls to address remote triage, existing appointments and procedures inquiries, billing inquiries, self-isolation procedures, visitation procedures.
Solutions: Leverage Automated (inbound) Communication solutions to scale. Set up hotlines, interactive voice applications quickly and automate messages. Leverage Contact Center solutions to manage your Human Resources, Patient Service Representatives, and Nurses.

Proactively Outreach to the Community

Challenge: Managing rates of change never seen before and policies, procedures, regulations must be communicated. Communities and populations at risk need to be engaged and triaged.
Solutions: Leverage Automated (Outbound) Communication solutions and scale your ability to reach out to individuals and groups over voice, and SMS, and track responses.

Connecting Patients, Family Members and the Care Team Virtually

Challenge: Patients, care team members and family members cannot always be together physically, yet patients need support from their family and friends, and physicians and care team members need to be able to see and assess patients.
Solutions: Video conferencing and Collaboration platforms support patients by bringing in care team members, family and friends when they cannot be in the same location.

Enabling Staff to work from Home and in Temporary Locations

Challenge: Operations need to continue. This includes employees that can work from home, but still need to be connected to the rest of the organization through voice, text or video.
Solutions: Unified Communications solutions allow mobile, any device, anywhere access to phone, text and video. Video conferencing and Collaboration solutions provide virtual meeting places and Remote Contact Center Agent solutions allow your patient access, revenue cycle or customer service, IT helpdesks, nurse triage, to respond to business operations at home.

Automated Communication Offers:

  • A 90-day subscription for Avaya Cloud Notification Solution (ACNS) is a modular cloud-based notification system. Automation capabilities include Hotlines, Auto Forms, Auto Attendant, Custom IVR, Notifications to allow you to quickly and on demand manage inquiries from or outreach to your patients, share information, gather information about patients and prioritize call backs. (Available in US and Canada)
  • Avaya Automation with Avaya Experience Portal, Proactive Outreach Manager and Dynamic Self Service and Avaya Professional Services Offers. Avaya has a single point of orchestration of all automated voice and multimedia applications across inbound phone, as well as outbound phone, email, SMS or Mobile Web applications. Health Systems can employ dynamic, real-time self-service treatments, provide virtual hold, and direct patients to resources that best meet their needs.

Avaya Contact Center Offers:

  • Avaya OneCloud™ IX CC Solution allows customers to quickly enable a voice-centric contact center to deal with customer inquiries, with little implementation and configuration time. Agents, including nurses, can be at home or remote and still support inquiries. (Available in US and Canada)
  • For customers with an existing Avaya Call Center Elite, Avaya Aura Contact Center or Avaya Oceana™, add licenses and allow agents to work from home with Avaya’s Remote Agent program allows agents servicing new and existing service lines at home to support social distancing and isolation, but continuing business operations.
  • Avaya Cloud Notification Solution Inbound Assisted Chat allows health systems to address COVID-19 related inquiries. Allow patient service representatives to chat with patients who want to communicate via SMS. (Available in US and Canada)

90-day complimentary license Offer details for Avaya contact center platforms:

  • Avaya Contact Center Platform
  • Avaya Remote Agent Application
  • Avaya Call Center Elite
  • Avaya Agent for Desktop or Avaya one-X Agent
  • Avaya Oceana Solution
  • Avaya Agent for Desktop or Avaya IX Workspaces
  • Avaya Aura Contact Center
  • Avaya Agent Desktop
  • Avaya Contact Center Select
  • Avaya Communicator for Windows or Avaya IX Workplace

Unified Communication and Collaboration Offers:

  • A free 60-day license to Avaya Spaces*, a cloud-based video conferencing and meeting application. Online virtual patient rooms / visits allow families, care team members and patients to connect to meet, share content, and more. Using any device, the patient, family or care team can engage using video, voice, and chat. It also allows staff to create “spaces” for frequent topics, ongoing projects or team meetings. Your entire team works and meets wherever they might be, using any device.
  • Avaya IX™ Workplace is great for customers with an up to date Aura – IX Workplace environment. It is an enterprise grade solution that allows employees to have an identity, extension, but can bring device of choice and with SBC or VPN capability, users can connect anywhere, any time. IX Workplace also supports collaboration, video conferencing and content sharing for virtual visits and care team members at bedside. The solution integrates with corporate directory and credentialing for easy authorization, authentication and directory.
  • Avaya IX™ Collaboration Unit CU360 device brings high quality video conferencing devices at bedside for patient rooms and care team members. Avaya IX™ Huddle Camera HC020 and HC050 can be used for patients, physicians / care team members remotely.
  • Avaya Cloud Office™ is for smaller health systems, still on a legacy PBX infrastructure, looking to ease communications operations, maintain a mobile, fully features unified communications infrastructure, Avaya Cloud Office places the health system, and it’s users, in control of their communications, and delivers a unified communications experience that’s intuitive to use and accessible from a phone, a browser or any mobile device.

90-day complimentary and access period Offer details: Avaya Aura® and Avaya IP Office™ and feature a 90-day complimentary Power user license. These licenses enable soft-client usage for IP Office and will allow any Avaya Aura users with existing advanced conferencing deployments to host audio and video meetings using Avaya IX Workplace. This offer is limited to existing Avaya Aura and Avaya IP Office license holders who transition to work from home for the 90-day access period. Customers wishing to add additional users should contact their Avaya Account Manager or Avaya Partner.


Check out Avaya in Wuhan: A Story of Love and Responsibility During COVID-19

ACNS - Cloud Notification System

*Avaya Spaces™ is currently available in the following countries: Argentina, Aruba, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Bermuda, Bolivia, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Finland, France, Germany, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Lucia, Suriname, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, UK, Ukraine, Uruguay, US Virgin Islands, USA

How we help

  • Infographic

    Emirates Healthcare Group Enhances Front-Line Patient Experiences with Avaya Technology

  • Infographic

    Avaya Donates Remote Visitation System to Tongxiang Hospital

  • Infographic

    Avaya IX Contact Center Transforms Care with Saudi Arabia’s King Fahad Medical City

About Avaya:
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at