Worldwide Communications Platform as a Service 2021 Vendor Assessment

IDC MarketScape

Avaya Recognized as a Major Player in the Worldwide CPaaS Market

In their 2021 CPaaS MarketScape report, IDC named Avaya a Major Player for the first time. In the report, Avaya is recognized for having a comprehensive suite of cloud communication services, where API and SaaS applications are widely available.

Download this report to learn:

Why the shift toward remote work and cloud communication in 2020 led to exponential growth in the CPaaS market
How the future of business collaboration is now being shaped by interconnected cloud platforms, supporting omni-channel messaging and unified communication solutions
How Avaya is competitively positioned in the CPaaS market

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