13.15 - 14:15

Customer Registration/Partner and Customer Lunch in Expo Area

14:15

Welcome and Agenda

14:20 – 14:50

Avaya Update Innovation is everywhere. But figuring out how and where to apply innovation is one of the biggest challenges organizations face. In this session, Avaya will not only share our plans to bring further innovation to the market, but also present real life examples of organizations that are already successfully leveraging this innovation across their customer journeys, organization functions and processes for a richer, more connected employee & customer experience.

14.50 – 15.50

Transforming Customer & Employee Experience: Session 1 Digital transformation isn’t optional; it’s the disruptive new normal. And it starts with transforming your customers' experiences and the experiences of your employees serving those customers. Find out how the latest technology and deployment options from Avaya and our Alliance partners can change the way you interact with customers, they way your employees interact with each other —and change your business.

15.50 – 16.20

Coffee Break in Expo

16.20 – 17.10

Transforming Customer & Employee Experience: Session 2 Transforming the Employee Experience (25 minutes)
Enabling Transformation with Cloud (25 minutes)

17:10 – 17:30

Customer Q&A panel session

17:30 - 17:45

Next Steps & Close

17:45 – 19:00

Drinks reception in Expo Area