Avaya Experience Dublin - PRESENTATIONS

Presentations

Avaya Promotions Summary Ian Komor

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Avaya Channel 2019 Alison Hastings

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Delivering Intelligent Xperiences Part1 Andrew Maher

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Delivering Intelligent Xperiences Part2 Dave O'Shaughnessy

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Customer Experience Challenge Gregg Widdowson

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Transforming the Employee Experience Dave O'Shaughnessy

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Enabling Transformation with Avaya Cloud Richard Jenner

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IAUG Ireland Mackenzie Evans

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Avaya Intelligent Xperiences

Avaya elevates communications to the next generation of engagement, connecting organisations to their customers, workforce and communities with secure, intelligent experiences that matter. Avaya is a transformative force in digital communications software, services and devices, designed for businesses of all sizes. Through our open,converged and innovative solutions, Avaya is talking intelligent experiences to new heights for our customers, partners and their customers - in the cloud, on-premise or hybrid.

Avaya Communications Platform as a Service – Mendix

Gartner predicts that by 2020 75% of application purchases supporting digital business will be built, not bought. In this presentation we will discuss how Mendix and Avaya are working together to bring real time communications to the Mendix Low Code application development platform. The Mendix application platform is based on visual, model-driven software development, accelerating app creation in an Agile environment. Avaya CPAAS or Communications Platform as a Service open APIs allow native integration in the Mendix application development environment, making it super easy to add voice and video services to mobile and webapps using Mendix widgets

Avaya & Friends

Tanya will tell us more about the program; Avaya&friends. The collaborative advantage. The umbrella that enables open innovation through collaboration by bringing industry leaders under one roof because innovation is best done together. With Verint, Nuance, IR, NVTPhybridge to name a few.

Artificial intelligence for customer service

Everyday a new platform, new method, new technology is seen in the press and how are you to make sense of it all? Pressures from your company, your clients and customers are placing demands which you must attend to. This session will walk you through how Avaya is addressing the Customer Experience challenge and even how we are prepared for the future.

Customer Case - TKP pension administration in the digital age

TKP is one of the largest pension administration organizations in the Netherlands. More than 3.3 million Dutch people and 26 funds rely on our services. Our 850 specialists work daily on the best digital pension platform

Avaya & Internet of Things

When Avaya is mentioned, enterprise grade business communications come to mind. But the new Avaya is so much more. Our open development platforms allow us to integrate with 3rd party applications and the Internet of Things. This opens the world of automated workflows and brings Avaya to places where you wouldn’t expect us.

Commercial Offer, Tools & Process Simplification Strategic Roadmap inc. Offer Simplification

Walkthrough of key elements & milestones including ‘Standardized Structure’ for offer (On-Prem’ & Cloud)

Communication and Collaboration: Enabling the Digital workplace

In today’s digital age, the workplace as we know it is changing. Work is becoming more mobile, cognitive and fluid and physical workplaces are blurring into the digital realm. Enabling the digital workplace starts with transforming your communication and collaboration technologies across the organisation; from employees, to customers, to partners. Transformation focused on embedding communication and collaboration into business processes and applications and leveraging disruptive technologies such as artificial intelligence, automation and analytics to automate, streamline and improve the employee journey every day. Join this session to find out how Avaya’s next generation communication and collaboration solution can help enable your digital workplace resulting in a happier, more productive workforce and an improved customer experience.

Tools & Process Enabling Simplified Commercial Offer

Proposed tools / processes supporting the new Simplified Offer

1) Enabling automation & integration.

2) Monthly Billing – Tools & delivery into Disti / Partner
• Tool & Process to enable simplified Addition for Cloud, Cap-Ex & Hybrid
• Process & Offer to enable upgrade from older IP Office solutions into simplified Cloud, Cap-Ex & Hybrid

3) Vintage Credits

4) Hardware Trade In
• Process & Offer to enable migration from hNortel & hAvaya solutions into simplified Cloud, Cap-Ex & Hybrid"

Guest speaker - ADJIEDJ BAKAS trendwatcher

Bakas is fascinating, stimulating, visionary, humorous and inspiring. He is asked for around 200 lectures a year at home and abroad. Bakas is provocative and always positive, especially in these times of economic change. We are looking forward to his presentation.