December 16, 2020
10:30 am – 02:00 pm
IST (GMT +5:30)
Virtual
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It´s time for a new virtual experience! Experience Avaya India & SAARC will hold its first virtual edition this December 16. Save the date!
Join us from wherever you are to discover how to make every experience as seamless and connected as possible. Learn to make employee collaboration easier and more efficient, and drive customer satisfaction higher.
Experience Avaya is the perfect place where professionals meet to collaborate, communicate and create unforgettable experiences with industry leaders and experts.
SPEAKERS
Keynote

Gaur Gopal Das
Former Technology Engineer Turned Indian Lifestyle Coach and Motivational Speaker

Karan Bajwa
Managing Director, Google Cloud India

Venkat Krishnan
Executive Director – Commercial Partners, Microsoft India

Nidal Abou-Ltaif
President, Avaya International

Vishal Agrawal
Managing Director- India & SAARC, Avaya

Simon Harrison
Senior Vice President and Chief Marketing Officer, Avaya
Breakout Session

Kapil Malhotra
Customer Engineer, Google Cloud

Alok Lall
Director - Services Partner, Microsoft India

Mithila Holla
GM Product Management, Trinity

Arun Shetty
Strategic Advisor, Assertion

Sunil Aryan
Director-Practice, Asia, Verint

Ram Kashi
Co-founder, Koopid

Vineeth Nayak
CEO, Tetherfi

Ganesh Gopalan
CEO, Gnani

Tame Mehrabi
Strategic Sales Manager AMEA, IR Prognosis

Kuntal Shah
Director - Sales Engineering,
India & SAARC, Avaya

Raman Adlakha
Sr R&D Director, Avaya India

Vishal Thakkar
Head - Unified Communication & Collaboration, Avaya India

Paritosh Gandhi
Director Professional Services,
Avaya India

Nilesh Marathe
Digital Engagement Solution Sales Leader, Avaya India

Baranitharan Sethu
Advanced Solution Architect,
Avaya India

Venkatraman Swaminathan
Contact Center Specialist,
Avaya India

Poonam Sharma
Principal Technology Consultant,
Avaya India

Sumedh Ganpate
Sr. Collaboration Practice Leader – EMEA & APAC, Avaya

Saurabh Lakhanpal
Domain Specialist -Customer Experience Solutions, Avaya India

Vinayak Patil
Solutions Specialist-Unified Communication & Collaboration, Avaya India
AGENDA
AGENDA - Wednesday, December 16, 2020
The time of the session is expressed in IST (GMT +5:30)
10:30 AM - 11:00 AM
Visit the Expo Floor
11:00 AM - 11:15 AM
Vishal Agrawal, Managing Director - India & SAARC, Avaya
11:15 AM - 11:30 AM
Nidal Abou Ltaif, President, Avaya International
11:30 AM - 11:50 AM
Simon Harrison, Senior Vice President and Chief Marketing Officer, Avaya
11:50 AM - 12:00 PM
Vishal Agrawal, Managing Director-India & SAARC, Avaya
Karan Bajwa, Managing Director, Google Cloud India
Venkat Krishnan, Executive Director-Commercial Partners, Microsoft India
12:05 PM - 12:30 PM
What is persistent collaboration in the cloud, why is it relevant, and how can it help your business succeed in the new world of work?
Vishal Thakkar, Head-Unified Communication & Collaboration, Avaya India
Sumedh Ganpate, Sr. Collaboration Practice Leader-EMEA & APAC, Avaya
Vinayak Patil, Solutions Specialist-Unified Communication & Collaboration, Avaya India
Discover Avaya OneCloud, the multi-cloud application ecosystem that enables you to deliver Experiences That Matter. Understand the unique hybrid delivery architecture that protects investments, prevents disruption, and ensures multiexperience continuity across each phase of your personalized cloud journey—while enabling you to take advantage of everything the cloud has to offer.
Kuntal Shah, Director - Sales Engineering,
India & SAARC, Avaya
Alok Lall, Director - Services Partner, Microsoft India
Today’s Everything Customers expect Everything: Discover how to serve them. Your customers want to be left alone, yet remain connected to you. They wish to be treated equally, yet served uniquely. Learn how to:
• Improve your customer experience
• Match your customers with the right employees
• See the journey from your customers’ perspective
Nilesh Marathe, Digital Engagement Solution Sales Leader, Avaya India
Poonam Sharma, Principal Technology Consultant,
Avaya India
Saurabh Lakhanpal, Domain Specialist -Customer Experience Solutions, Avaya India
12:35 PM - 1:00 PM
Your customers expect a personalized experience across all channels, including voice. Discover how to keep customers and employees effortlessly connected across voice, text, email, chat, social, web and self-service options.
Venkatraman Swaminathan, Contact Center Specialist,
Avaya India
The exponential growth of virtual assistants has created a unique opportunity to reach more customers in innovative ways. Discover how Avaya’s tools powered by innovations such as Google CCAI in will enable you to create natural experiences for your customers.
Baranitharan Sethu, Advanced Solution Architect, Avaya India
Kapil Malhotra, Customer Engineer, Google Cloud
In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start.
Sunil Aryan, Director-Practice, Asia, Verint
1:10 pm - 1:25 PM
Innovation to Transform your Business
Raman Adlakha, Sr R&D Director, Avaya India
1:25 PM - 1:55 PM
Ecosystem Strategy, "All in" with our Alliances
No single technology provider offers all of the applications an organization needs to deliver Experiences That Matter across its business. Discover the value that Avaya’s alliances with some of the world’s most admired technology brands, such as IR Prognosis, Assertion, Gnani, Koopid, Tetherfi and Trinity can bring to your business.
- Paritosh Gandhi - Director Professional Services, Avaya India
- Tame Mehrabi - Strategic Sales Manager AMEA, IR Prognosis
- Arun Shetty - Head of Sales, Assertion
- Ganesh Gopalan - CEO, Gnani
- Ram Kashi - Co-founder, Koopid
- Mithila Holla - GM Product Management, Trinity
- Vineet Nayak - CEO, Tetherfi
1:55 PM - 2:15 PM
Gaur Gopal Das, Former Technology Engineer Turned Indian Lifestyle Coach and Motivational Speaker
SPONSORS
Strategic Alliance
Alliances
Associates
CONTEST
As you make your way through
Experience Avaya India & SAARC 2020,
you will be allotted Reward Points at every touch point through your active participation by—Video Viewing, Whitepaper Download, Chat Conversation, Q&A Participation!
Redeem these reward points at the end of the event at the
Avaya Cart!