Avaya Experience India & SAARC

India & SAARC

December 16, 2020

10:30 am – 02:00 pm IST (GMT +5:30) Virtual

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It´s time for a new virtual experience! Experience Avaya India & SAARC will hold its first virtual edition this December 16. Save the date!

Join us from wherever you are to discover how to make every experience as seamless and connected as possible. Learn to make employee collaboration easier and more efficient, and drive customer satisfaction higher.

Experience Avaya is the perfect place where professionals meet to collaborate, communicate and create unforgettable experiences with industry leaders and experts.

Discover Solutions for a Multiexperience World

SPEAKERS

Keynote

Gaur Gopal Das

Former Technology Engineer Turned Indian Lifestyle Coach and Motivational Speaker

Karan Bajwa

Managing Director, Google Cloud India

Venkat Krishnan

Executive Director – Commercial Partners, Microsoft India

Nidal Abou-Ltaif

President, Avaya International

Vishal Agrawal

Managing Director- India & SAARC, Avaya

Simon Harrison

Senior Vice President and Chief Marketing Officer, Avaya

Breakout Session

Kapil Malhotra

Customer Engineer, Google Cloud

Alok Lall

Director - Services Partner, Microsoft India

Mithila Holla

GM Product Management, Trinity

Arun Shetty

Strategic Advisor, Assertion

Sunil Aryan

Director-Practice, Asia, Verint

Ram Kashi

Co-founder, Koopid

Vineeth Nayak

CEO, Tetherfi

Ganesh Gopalan

CEO, Gnani

Tame Mehrabi

Strategic Sales Manager AMEA, IR Prognosis

Kuntal Shah

Director - Sales Engineering,
India & SAARC, Avaya

Raman Adlakha

Sr R&D Director, Avaya India

Vishal Thakkar

Head - Unified Communication & Collaboration, Avaya India

Paritosh Gandhi

Director Professional Services,
Avaya India

Nilesh Marathe

Digital Engagement Solution Sales Leader, Avaya India

Baranitharan Sethu

Advanced Solution Architect,
Avaya India

Venkatraman Swaminathan

Contact Center Specialist,
Avaya India

Poonam Sharma

Principal Technology Consultant,
Avaya India

Sumedh Ganpate

Sr. Collaboration Practice Leader – EMEA & APAC, Avaya

Saurabh Lakhanpal

Domain Specialist -Customer Experience Solutions, Avaya India

Vinayak Patil

Solutions Specialist-Unified Communication & Collaboration, Avaya India

AGENDA

AGENDA - Wednesday, December 16, 2020

The time of the session is expressed in IST (GMT +5:30)

Time

10:30 AM - 11:00 AM

Visit the Expo Floor

Keynotes

11:00 AM - 11:15 AM

Welcome to Experience Avaya
Vishal Agrawal, Managing Director - India & SAARC, Avaya

11:15 AM - 11:30 AM

ALL IN India & SAARC: The Way Forward
Nidal Abou Ltaif, President, Avaya International

11:30 AM - 11:50 AM

Engaging Customers with Experiences that Matter
Simon Harrison, Senior Vice President and Chief Marketing Officer, Avaya

11:50 AM - 12:00 PM

The Technology Enabling the Future Digital Workplace
Vishal Agrawal, Managing Director-India & SAARC, Avaya
Karan Bajwa, Managing Director, Google Cloud India
Venkat Krishnan, Executive Director-Commercial Partners, Microsoft India

12:05 PM - 12:30 PM

Breakout Sessions

Track 1

Avaya Spaces and The New World of Work

What is persistent collaboration in the cloud, why is it relevant, and how can it help your business succeed in the new world of work?

Vishal Thakkar, Head-Unified Communication & Collaboration, Avaya India
Sumedh Ganpate, Sr. Collaboration Practice Leader-EMEA & APAC, Avaya
Vinayak Patil, Solutions Specialist-Unified Communication & Collaboration, Avaya India

Track 2

All In on the Journey to Cloud

Discover Avaya OneCloud, the multi-cloud application ecosystem that enables you to deliver Experiences That Matter. Understand the unique hybrid delivery architecture that protects investments, prevents disruption, and ensures multiexperience continuity across each phase of your personalized cloud journey—while enabling you to take advantage of everything the cloud has to offer.

Kuntal Shah, Director - Sales Engineering, India & SAARC, Avaya
Alok Lall, Director - Services Partner, Microsoft India

Track 3

Multiexperience: Serve the Everything Customer

Today’s Everything Customers expect Everything: Discover how to serve them. Your customers want to be left alone, yet remain connected to you. They wish to be treated equally, yet served uniquely. Learn how to:

• Improve your customer experience
• Match your customers with the right employees
• See the journey from your customers’ perspective

Nilesh Marathe, Digital Engagement Solution Sales Leader, Avaya India
Poonam Sharma, Principal Technology Consultant, Avaya India
Saurabh Lakhanpal, Domain Specialist -Customer Experience Solutions, Avaya India

12:35 PM - 1:00 PM

Breakout Sessions

Track 1

Delivering Effortless Experiences

Your customers expect a personalized experience across all channels, including voice. Discover how to keep customers and employees effortlessly connected across voice, text, email, chat, social, web and self-service options.

Venkatraman Swaminathan, Contact Center Specialist, Avaya India

Track 2

Coversational AI & Automation

The exponential growth of virtual assistants has created a unique opportunity to reach more customers in innovative ways. Discover how Avaya’s tools powered by innovations such as Google CCAI in will enable you to create natural experiences for your customers.

Baranitharan Sethu, Advanced Solution Architect, Avaya India

Kapil Malhotra, Customer Engineer, Google Cloud

Track 3

New Ways to Get Work Done

In the new world of work, teams are taking an all-in-it-together tack. Talent, creativity, and commitment lead, blurring the lines of function and seniority. Foster team vitality with online collaboration that keeps people informed and engaged, from anywhere. Video calls are just the start.

Sunil Aryan, Director-Practice, Asia, Verint

1:10 pm - 1:25 PM

Innovation to Transform your Business
Raman Adlakha, Sr R&D Director, Avaya India

1:25 PM - 1:55 PM

Ecosystem Strategy, "All in" with our Alliances

Alliances: Leveraging Best-In-Class Technology

No single technology provider offers all of the applications an organization needs to deliver Experiences That Matter across its business. Discover the value that Avaya’s alliances with some of the world’s most admired technology brands, such as IR Prognosis, Assertion, Gnani, Koopid, Tetherfi and Trinity can bring to your business.

Paritosh Gandhi - Director Professional Services, Avaya India
Tame Mehrabi - Strategic Sales Manager AMEA, IR Prognosis
Arun Shetty - Head of Sales, Assertion
Ganesh Gopalan - CEO, Gnani
Ram Kashi - Co-founder, Koopid
Mithila Holla - GM Product Management, Trinity
Vineet Nayak - CEO, Tetherfi

1:55 PM - 2:15 PM

Experiencing Life Through This Unprecendented Time
Gaur Gopal Das, Former Technology Engineer Turned Indian Lifestyle Coach and Motivational Speaker

TITLE

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Strategic Alliance

Alliances

Associates

CONTEST

As you make your way through

Experience Avaya India & SAARC 2020,

you will be allotted Reward Points at every touch point through your active participation by—Video Viewing, Whitepaper Download, Chat Conversation, Q&A Participation!

Redeem these reward points at the end of the event at the

Avaya Cart!

Here's how

Google

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Microsoft

Microsoft (Nasdaq “MSFT” @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Today, Microsoft entities in India have over 11,000 employees, engaged in sales and marketing, research, development and customer services and support, across 11 Indian cities – Ahmedabad, Bengaluru, Chennai, New Delhi, Gurugram, Noida, Hyderabad, Kochi, Kolkata, Mumbai and Pune. Microsoft offers its global cloud services from local data centers to accelerate digital transformation across Indian startups, businesses, and government organizations.

Trinity

“We are born digital. We build digital platforms that transform the way we live and work.”

Trinity is in the business of building digital platforms and applications that leverages advance technologies in an integrated manner to drive digital transformation.

The company undertakes innovation in leading digital technologies such as IoT, AI, Big Data, Mobile, Social, Cloud & Analytics. Trinity IP-led focus is to build a single suite software that integrates platform and applications for delivering vertical and cross-industry solutions.

Trinity has rich experience in deploying solutions globally with more than 50+ deployments across Safe & Smart cities. The Company is based out of India and operates globally and employs 250+ people to build world class innovative solutions.

For more information, Please visit www.trinitymobility.com
linkedin: https://www.linkedin.com/company/trinity-mobility

Tetherfi

Tetherfi delivers rich-media, conversational, Multi-experience (MX) in-app customer engagement for Sales and Service. Tetherfi in-app Multi-eXperience (MX) platform powered by Tetherfi SDK / API, enables enterprises to chat, touch, video, audio, screen share & co-browse. All these combined interaction modalities within a single session to resolve issues seamlessly is going to be key in providing competitive & engaging customer experience (CX).

At Tetherfi we believe that ‘Happy Employees’ will result in ‘Happy Customers’ and our product development effort has been focused towards providing tools to ensure enterprise employees are able to deliver engaging customer service.

Tetherfi has 145+ employees (& growing) spread across its R & D centre - Tetherfi Labs and its other offices spread across Singapore, USA, India and other ASEAN countries.

To know about us, write to us at insidesales@tetherfi.com

About Gnani.ai

Gnani.ai is a Conversational AI company with products and solutions for omnichannel automation and analytics.

We empower businesses to build customer-centric Conversational AI on multiple channels. Our proprietary Speech Recognition APIs and NLP based solutions power customer support automation for leading companies in BFSI, E-Commerce, and others in 20+ languages globally.

Gnani.ai is a Conversational AI leader in the Indian subcontinent. Our ASR engine has been benchmarked by a leading mobile OEM to be the most accurate across all the speech-to-text engine providers for 12 Indian languages. With partners like Nvidia, Intel, and academic partners like IISc, Gnani.ai is leading the Conversational AI revolution.

Verint

Verint® is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.

Verint Customer Engagement Solutions™ help organizations meet their strategic goals by simplifying, modernizing, and automating customer engagement across the enterprise.

As The Customer Engagement Company™, we offer a portfolio of best-in-breed software and services for Workforce Engagement, Self-Service, Voice of the Customer, and Compliance and Fraud. Organizations can “start anywhere” with their technology investment and deploy in the way that best suits their business — whether on-premises, via private cloud or public cloud, or using a hybrid approach.

Organizations worldwide leverage our solutions in their contact center, branch, and back-office operations — as well as customer experience, compliance, fraud, and digital marketing functions — to help turn engagement into a sustainable competitive advantage while reducing the complexity and cost of customer operations.

Prognosys

About Integrated Research (ASX:IRI) – Integrated Research is the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1200 organizations in over 60 countries - including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe.

Brands are built on experiences. Great experiences lead to great outcomes. This is one of the core motivators that is shared by both Avaya and IR. Avaya and IR have been working together since 2009 to deliver strategic value and best-in-class technology to their customers. IR Prognosis, real-time experience measurement software, gives Avaya customers full visibility of their Unified Communications (UC) and Contact Center (CC) ecosystems and enables them to maximize their investment’s performance and availability.

For further information, www.ir.com

AGC

AGC Networks (AGC) is a Global Solution Integrator representing the world’s best brands in Unified Communications, Data Center & Edge IT, Cyber Security, Digital Transformation & Applications including SimpleEdge and Technology Product Solutions (TPS) from the portfolio of Black Box Corporation; to evolve the customer’s digital landscape. AGC’s ability to tailor solutions is strengthened through delivery of seamless Customer Support Services.

The combined entity has a 4,000 strong team base serving clients worldwide through an expanded offerings portfolio and an extended geographical reach across 30+ countries including North America, Latin America, Europe, Asia Pacific, Middle East & Africa and SAARC countries.

Koopid

Koopid and Avaya are transforming the digital customer experience. Koopid's digital platform automates and orchestrates customer conversations to deliver optimal service outcomes. Koopid's patented AI platform and design tools extend Avaya platforms to enable customer experience leaders to rapidly automate and modernize their customer-facing interfaces. Koopid is built by contact center pioneers to serve the modern, digital-first consumers while seamlessly integrating to existing and new Avaya communications solutions. Consumers expect their conversations with brands can be in the channel of their choice, on their time table, and with complete transparency. Together, Koopid and Avaya deliver just that.

Extreme Networks

Progress is achieved when we connect – allowing us to learn, understand, create, and grow. Extreme Networks makes connecting simple and easy with effortless networking experiences that enable all of us to advance how we live, work, and share. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. With a culture of agility, we anticipate the needs of our clients and their end-users as they develop. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate digital transformation efforts and deliver progress like never before.

Brightstar

Brightstar works with its industry-leading partners to deliver and create value for our customers at a PAN India level. Brightstar India manages various business segments including our Consumer Business category which manufacture landline phones under the brand name Beetel, and cloud camera, smart accessories products under brand name FLiX Powered by Beetel. We have a business vertical Enterprise Business solutions (including boardroom display & projection, voice & data and security , surveillance solutions & Cyber security). Other vertical is Network Solutions under which comes IT & IP infrastructure products (including networking, servers, storage, firewall, 4G data cards and hotspots) provide last mile connectivity solutions. In addition to our existing portfolio, we have developed Cloud Managed Services (CMS), video conferencing as a service (VCaaS) and security as a service (SecaaS) to create value for our clients in a connected smart-world.

linkedin: https://www.linkedin.com/company/brightstar/

CS Infocomm

CS Infocomm is a leading Solution Provider with qualified expertise in designing, installing and managing contact centers. Our technology solutions help customer elevate their customer engagement to a new level. We have expertise across best in class solutions. Therefore, instead of inserting a square peg in a hole, we can uniquely craft our solutions to match your exact needs.

In New Normal, Managing Customer Lifecycle by maintaining Social Distancing with the Customer has become prime need for every business. To achieve Economic Reactivation in new normal all businesses needs to upgrade their organizations to ‘Next Generation Virtual Digital World’ for Performing Business.

CS Infocomm offers full range of Next Generation Digital Customer Interaction solutions including @ Home, AI, BOTs, IOT, RPA, Contact Center, Unified Communications, Business Process Optimization, Predictive Analytics and Management in course of our engagements.

Assertion

Assertion provides a single pane of glass to manage application security of all your collab apps. Whether it is Avaya, Cisco, Zoom, or Teams, regardless of the communication infra you deploy, experience best of industry security across your entire communications estate. Trusted by some of the largest companies in the world, Assertion gives your ops teams the tools they need to secure your systems and your security teams the ability to apply standard policies across your data and voice systems.

VIS

VIS operates as a Strategic Partner for AVAYA to offer ‘Unified Communication Solutions’ to connect the dynamic workforces with end-to-end communication that enables seamless mobile connectivity, offers conductive work environment & enhances their productivity.

VIS provides the most eligible platform for enabling Basic Communication Essentials to Complex & Critical Communication requirements. VIS is well-known in the sphere for Designing, Implementing & providing Prompt-Support.

With highly experienced & certified professional, VIS provides Managed & Maintenance Services ensuring your Communication Infrastructure is never compromised.