Avaya ENGAGE® CDMX 2019

Questions

Mexico City

May 30^th, 2019

About Avaya Engage^SM

Avaya ENGAGE^SM Latin America is the main event for the future of communications experience and the impact it has on digital transformation. Avaya ENGAGE^SM 2019 offers you a day of general sessions, inspiring you with stories and success stories with our keynotes, inspiring and informative speakers; and content experts to drive and improve your digital transformation journey. It is the perfect place to connect, communicate and collaborate with other Avaya users throughout Latin America and give us live in our Digital Transformation Lounge.

Enrich your career by deciding how technology will transform your organization.

We are Avaya! And we know that experiences matter

Agenda

To make the most of your time at Avaya ENGAGE^SM, check out the detailed agenda. Visit often for updates!

View full Agenda

Keynote Speakers

Jim Chirico

President & CEO, Avaya

Jim Chirico
President & CEO, Avaya

Jim Chirico is President and Chief Executive Officer of Avaya, Inc. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader.
Galib Karim

Vice President, Americas International Sales, Avaya

Galib Karim
Vice President, Americas International Sales, Avaya

Galib Karim is the Vice President for Americas International region, which includes 43 countries. With 20 years of experience in high technology and telecommunications industry, he has a broad knowledge of the market creating successful relationships.
Chris McGugan

Senior Vice President, Solutions & Technology, Avaya

Chris McGugan
Senior Vice President, Solutions & Technology, Avaya

Chris McGugan is Senior Vice President of Solutions & Technology at Avaya, leading technology strategy development to guide future investments.
Gaurav Passi

President, Cloud Business Group, Avaya

Gaurav Passi
President, Cloud Business Group, Avaya

Gaurav Passi is President of the Cloud Business Group. He is responsible for further accelerating the company’s delivery of cloud communications solutions and driving continued momentum to grow market share in UCaaS and CCaaS worldwide.

Hugo Sanchez

Former Soccer Player and Mexican Soccer Coach

Hugo Sanchez
Former Soccer Player and Mexican Soccer Coach

Hugo Sanchez was born in Mexico City in 1958. Around 1975, he studied high school at the National Preparatory School Plantel 7 of the UNAM and later joined the Faculty of Dentistry of the UNAM.
Bruce Dickinson

Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker

Bruce Dickinson
Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker
Inés Sainz

Maestra de Ceremonias

Inés Sainz
Maestra de Ceremonias

Journalist and mexican model recognized as the Woman of Sports in Mexico. She is currently a host and producer of the DxTips program on TV Azteca.
Fernando Ruiz Galindo

Enterprise Director, Avaya Mexico

Fernando Ruiz Galindo
Enterprise Director, Avaya Mexico

Fernando Ruiz Galindo is a seasoned professional with practical experience and solid understanding of a diverse range of business management capabilities including strategic planning, sales, market analysis, sales operations, team-building and quality assurance.
Gaston Tanoira

Director of New Business Development, Avaya Americas International

Gaston Tanoira
Director of New Business Development, Avaya Americas International

Gaston Tanoira is Director of New Business Development, Avaya Americas International. He has a high-performance, is enthusiastic and dedicated high tech leader.
Manuel Torres

CALA Technical Consulting Team Director, Avaya Caribean and Latin America

Manuel Torres
CALA Technical Consulting Team Director, Avaya Caribean and Latin America

Manuel Torres has more than 15 years in the Telecom market where he has performed multiple roles in both Technical and Sales areas. Manuel Torres is the CALA Technical Consulting Team Director where he leads the regional technical consulting team that design Customer Experience, Collaboration, Digital Transformation and Innovation solutions
Oscar Daniel Garcia

Technology Director, Universidad de Anahuac

Oscar Daniel Garcia
Technology Director, Universidad de Anahuac

Engineer in Telecommunications from the Universidad Anáhuac Oaxaca, currently pursuing a master’s degree in Senior Management at the Universidad Anáhuac Querétaro, where he has been working as IT Manager since 2013.
Maggie Bautista

Marketing Manager, Avaya Mexico

Maggie Bautista
Marketing Manager, Avaya Mexico

Maggie Bautista has over 20 years of experience in tech industry, leader of the 12 editions of Avaya Evolutions® and now Avaya Engage^SM 2018. ^SM 2017.

Jim Chirico
President & CEO, Avaya

Jim Chirico is President and Chief Executive Officer of Avaya, Inc. He assumed his new role on October 1, 2017, after previously serving as Chief Operating Officer and Global Sales Leader. Jim brings depth of experience and consistent results as a business and operational leader in the technology industry, successfully leading teams in sales, worldwide operations, manufacturing and development. Since joining Avaya in 2008, he has been instrumental in the development of the company’s industry-leading business model, including record EBITDA performance, gross margin expansion and best-in-class Net Promoter Score.

In his previous role as COO, Jim was responsible for Global Sales, Global Operations, Human Resources and Quality. Jim optimized Avaya’s global business processes, stabilized sales and has led the company’s effort for Chapter 11 Emergence. In addition, he drove cross-functional alignment of key initiatives, including integration of all acquisitions and enterprise restructuring efforts.

Jim joined Avaya in January 2008 from Seagate Technology, where he was Executive Vice President, Global Operations, Development and Manufacturing. At Seagate, he led a team of more than 50,000 employees located in 14 facilities worldwide, successfully driving step-function change in the operational effectiveness of the organization.

Galib Karim
Vice President, Americas International Sales, Avaya

Galib Karim is the Vice President for Americas International region, which includes 43 countries. With 20 years of experience in high technology and telecommunications industry, he has a broad knowledge of the market creating successful relationships.

Galib served as General Director for Mexico and previously as General Director of Nortel, Director of Service Providers, Director of Enterprise Networks and channel manager for the Area North of Latin America of Bay Networks.

Galib holds a degree in computer science from one of the most prestigious Universities in México, also has an AD1 from IPADE and studies in leadership and program business planning from the London Business School in London.

Bruce Dickinson
Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker

English singer, songwriter, musician, airline pilot, entrepreneur, author, and broadcaster. He is the lead singer of the heavy metal band Iron Maiden and is renowned for his wide-ranging operatic vocal style and energetic stage presence.

Paul Bruce Dickinson (born 7 August 1958) is an English singer, songwriter, musician, airline pilot, entrepreneur, author, and broadcaster. He is the lead singer of the heavy metal band Iron Maiden and is renowned for his wide-ranging operatic vocal style and energetic stage presence.

Outside his career in music, Dickinson is well known for his wide variety of other pursuits. Most notably, he undertook a career as a commercial pilot for Astraeus Airlines, which led to a number of media-reported ventures such as captaining Iron Maiden's converted charter aeroplane, Ed Force One, during their world tours. Following Astraeus' closure, he created his own aircraft maintenance and pilot training company in 2012, Cardiff Aviation. Dickinson presented his own radio show on BBC Radio 6 Music from 2002–2010, and has also hosted television documentaries, authored novels and film scripts, created a successful beer with Robinsons Brewery and competed at fencing internationally.

Hugo Sanchez
Former Soccer Player and Mexican Soccer Coach

Hugo Sanchez was born in Mexico City in 1958. Around 1975, he studied high school at the National Preparatory School Plantel 7 of the UNAM and later joined the Faculty of Dentistry of the UNAM.

The soccer team of the UNAM saw him born and, although as a player his greatest achievements were in Spain, he is one of the most representative players of that university team, being the case that he was a champion with that institution, both as a player technical director.

He was a scorer and figure of the Real Madrid Football Club in the 1980s, where he coincided with the famous Quinta del Buitre, a club in which his ten titles won, four pichichi trophies, one gold boot, and two ball prizes.

Later he started a new career in the football world by becoming a coach of the UNAM, since he served from March to August 2000. In May 2001 he went on to train the Lion and in September of the same year he again occupied the bench of the UNAM. Hugo Sanchez participated in two final phases of the World Cup with the Mexican national team, those held in Argentina in 1978 and in Mexico in 1986.

Gaurav Passi
President, Cloud Business Group, Avaya

Gaurav Passi is President of the Cloud Business Group. He is responsible for further accelerating the company’s delivery of cloud communications solutions and driving continued momentum to grow market share in UCaaS and CCaaS worldwide.

He joins Avaya from Five9, where he was Executive Vice President, Products and Technology, and spearheaded the development, modernization and growth of the company’s cloud offering. He previously held senior leadership positions with P&L responsibility and overseeing product strategy and execution at Deutsche Telekom Hosted Business Services, Amdocs Inc. and Ciena Corporation.

Gaurav holds a Bachelor of Science in Business and Financial Management from Panjab University, an MBA from the Institute of Management Technology, Ghaziabad and a Master of Science in Computer Science from California State University, East Bay.

Dino Di Palma
Presidente America Sales & Global Accounts, Avaya

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Jean Turgeon
Vice President & Chief Technologist, Digital Transformation, Avaya

Jean Turgeon is the VP & Chief Technologist, SDx, Digital Transformation Of Avaya. Has an MBA degree at Institute Teccart Executive, graduated from University of Ottawa Specialties: Enterprise Solutions, Networking, Architecture, Cloud, Virtualization.

Becky Carr
Head of Global Marketing, Avaya

Becky Carr is Avaya’s head of Global Marketing. In this role, Becky leads a worldwide marketing strategy to engage and attract customers, and ensure broad worldwide awareness of Avaya’s industry-leading unified communications and contact center solutions and services. Becky comes to Avaya with extensive experience in technology solutions and services marketing, and a passion for driving growth and customer loyalty. Her industry and cloud knowledge, thorough understanding of customer and channel partner needs, and her digital and analytic skills will help propel Avaya’s brand and results to new heights.

Prior to joining Avaya, Becky served as chief marketing officer at CoStar Group, which includes a number of digital-first brands such as Apartments.com. She’s also held marketing leadership positions at CenturyLink Technology Solutions, Verizon Business and MCI. When she isn’t working, Becky enjoys paddle boarding on the Potomac, hiking with her husband and puppy, and vacationing with her son and daughter.

Chris McGugan
Senior Vice President, Solutions & Technology, Avaya

Chris McGugan is Senior Vice President of Solutions & Technology at Avaya, leading technology strategy development to guide future investments.

Chris returned to Avaya after serving as an operating executive for ACM Consultants. He previously held leadership positions for Avaya’s Emerging Products and Technology, Contact Center Solutions and Marketing. Earlier in his career, he held executive and management positions at Belkin, Cisco and Motorola/Symbol Technologies, in addition to several board advisory positions at technology companies around the globe.

Chris holds a Bachelor of Science from North Carolina State University.

Zia Chishti
CEO Afiniti

Zia Chishti is the Chairman and CEO of Afiniti, the world’s leading applied artificial intelligence company that pairs enterprise customers with agents based on behavior. Prior to Afiniti, Zia founded Align Technology and The Resource Group, both of which are worth over $1 billion today.

Zia began his career in the mergers and acquisitions department of Morgan Stanley & Company in New York and London, and briefly served as a management consultant with McKinsey & Company in London.

Zia received his MBA from Stanford University and his BA from Columbia University where he majored in Economics and Computer Science and was a member of the varsity crew team. Zia is an avid skier and chess player.

Fernando Ruiz Galindo
Enterprise Director, Avaya Mexico

Fernando Ruiz Galindo is a seasoned professional with practical experience and solid understanding of a diverse range of business management capabilities including strategic planning, sales, market analysis, sales operations, team-building and quality assurance. Led and support teams that have achieved several years of sequential growth and overachieving results.

Over 7 years he held several positions within UNEFON/IUSACELL in engineering and operations area. He was appointed Director of Mexico operations for Enterprise business unit. In 2009 he joined Avaya as Sales Operation´s Director and subsequently LATAM. He is currently Cloud solutions sales leader for Avaya LATAM.

Gaston Tanoira
Director of New Business Development, Avaya Americas International

Gaston Tanoira is Director of New Business Development, Avaya Americas International. He has a high-performance, is enthusiastic and dedicated high tech leader.

He has 20 years of experience in sales growth, business development, marketing, channel management and virtual team building. Accomplished in defining and executing go-to-market strategies for existing and new technologies in Enterprise, SMB, Public Sector and Service Provider segments, in both established and emerging markets. Known for excellent cross-functional teamwork and outstanding people development and coaching on a variety of cultures.

Maggie Bautista
Marketing Manager, Avaya Mexico

Maggie Bautista has over 20 years of experience in tech industry, leader of the 12 editions of Avaya Evolutions® and now Avaya Engage^SM 2018.

Under her leadership, Avaya Mexico was recognized as a SuperBrand in 2013 & 2014, she has developed as Latam´s Field Marketing Manager between 2010 & 2015.

Maggie graduated from IPN, she has a master degree in Marketing & Publicity with Anahuac Norte. Maggie practice yoga & pilates as one of her favorite hobbies.

Manuel Torres
CALA Technical Consulting Team Director, Avaya Caribean and Latin America

Manuel Torres has more than 15 years in the Telecom market where he has performed multiple roles in both Technical and Sales areas. Manuel Torres is the CALA Technical Consulting Team Director where he leads the regional technical consulting team that design Customer Experience, Collaboration, Digital Transformation and Innovation solutions for Enterprise customers in the Caribbean and Latin American region. He also has occupied different consulting roles where has supported global enterprises to maximize their communications and customer experience solutions. Manuel Torres holds a bachelor of Electronics Systems from the Instituto Tecnológico y de Estudios Superiores de Monterrey.

Oscar Daniel Garcia
Technology Director, Universidad de Anahuac

Engineer in Telecommunications from the Universidad Anáhuac Oaxaca, currently pursuing a master’s degree in Senior Management at the Universidad Anáhuac Querétaro, where he has been working as IT Manager since 2013.

Visionary and passionate about technology, he has tried different and disruptive solutions to offer a technological change with the aim of improving the experience to more than 4,000 users of the Universidad Anáhuac Querétaro and he is currently part of the planning committee of the Universidad Anáhuac Network, where he heads the strategy table for Cybersecurity within the field of technologies, in the 2020 to 2024 planning.

Inés Sainz
Maestra de Ceremonias

Journalist and mexican model recognized as the Woman of Sports in Mexico. She is currently a host and producer of the DxTips program on TV Azteca.

Sainz managed to become the person with the most one-on-one interviews of the world sports elite. In 2013, she was named the Muse of the Confederations Cup. Inés Sainz is the General Director and partner of one of the most important sports portals in Mexico: Central Deportiva, where coverage of events such as Superbowl, Olympics and World Cups have been carried out.

Why Attend AVAYA ENGAGE^SM?

Discover these Reasons and More

Convince your Boss

Why Attend
Convince your Boss

At Avaya ENGAGE^SM, you’ll get inspired by stories and case studies from visionary keynotes. Acquire knowledge from industry experts and thought leaders that will help you achieve maximum value from your Avaya solutions. Address today’s critical business challenges through roundtable discussions, hands-on workshops and one-on-one Avaya support. Enrich your career by deciding how technology transforms your organization and learn from your peers in our new Professional Development breakout track. You will have access to the entire Avaya ecosystem: executives, solutions experts, partners and Avaya customers.

And of course, have some fun! Network and enjoy dinner and drinks at our welcome appreciation party, visit the solutions expo for Avaya and technical partner solutions as well as many fun activities, and experience excellent entertainment at our closing party.

Six great reasons to sponsor Avaya ENGAGE^SM Latin America 2019 ?

The 14th edition of Avaya ENGAGE℠ Latin America is the international event for business communication solutions and business applications for IT and business professionals of the Americas, and every year it brings industry leaders together in Mexico City and Monterrey, to share their knowledge, analyze challenges in the industry, and exhibit new technology.
- Position your brand with decision makers
- Networking meetings with key people and business closures
- Extend your visibility with Social Media and Press
- The ideal forum for presenting your product portfolio and solutions for the business market
- +3,000 Attendees
- Don’t miss the most important event for business communication solutions and applications for business and IT professionals
Reserve your sponsor’s place in advance. Save the date and join us on the 13th edition of Avaya ENGAGE℠ Latin America to network with important people looking for the products, services, and solutions that your company offers.
Download Sponsorship Package
Please contact the Marketing Manager for Mexico.

Maggie Bautista Fabila
Marketing Manager, Avaya Mexico

Mail: mabautista@avaya.com

Telephone: 5554001860, (5255) 52 78 7622

FOUNDATION

This year, like every year, we want to give support to those who need it most. At AVAYA we care about the well-being and quality of life of our fellow humans, and that’s why this year the ENGAGE 2019 Cause will be the Fundación John Langdon Down, a leading institution in Mexico and the world for providing education, as well as medical and psychological attention to children, adolescents and adults with Down’s syndrome and their families.

It was founded in Mexico City on April 3rd, 1972, by the elementary school teacher Ms. Sylvia G. Escamilla, and is currently the headquarters of the Escuela Mexicana de Arte Down Mexican Schools of Arts for Down’s Syndrome.

For every tweet with the #AVAYAENGAGE, Avaya will donate 5 pesos to the Fundación John Langdon Down.

Thank you for your interest in registeringAvaya ENGAGESM Mexico City.

Thank you for your interest in registeringAvaya ENGAGESM Mexico City.

Mexico City

May 30th, 2019

About Avaya EngageSM

Agenda

Keynote Speakers

Jim Chirico

Jim Chirico President & CEO, Avaya

Galib Karim

Galib Karim Vice President, Americas International Sales, Avaya

Chris McGugan

Chris McGugan Senior Vice President, Solutions & Technology, Avaya

Gaurav Passi

Gaurav Passi President, Cloud Business Group, Avaya

Hugo Sanchez

Hugo Sanchez Former Soccer Player and Mexican Soccer Coach

Bruce Dickinson

Bruce Dickinson Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker

Inés Sainz

Inés Sainz Maestra de Ceremonias

Fernando Ruiz Galindo

Fernando Ruiz Galindo Enterprise Director, Avaya Mexico

Gaston Tanoira

Gaston Tanoira Director of New Business Development, Avaya Americas International

Manuel Torres

Manuel Torres CALA Technical Consulting Team Director, Avaya Caribean and Latin America

Oscar Daniel Garcia

Oscar Daniel Garcia Technology Director, Universidad de Anahuac

Maggie Bautista

Maggie Bautista Marketing Manager, Avaya Mexico

Jim Chirico President & CEO, Avaya

Galib Karim Vice President, Americas International Sales, Avaya

Bruce Dickinson Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker

Hugo Sanchez Former Soccer Player and Mexican Soccer Coach

Gaurav Passi President, Cloud Business Group, Avaya

Dino Di Palma Presidente America Sales & Global Accounts, Avaya

Jean Turgeon Vice President & Chief Technologist, Digital Transformation, Avaya

Becky Carr Head of Global Marketing, Avaya

Chris McGugan Senior Vice President, Solutions & Technology, Avaya

Zia Chishti CEO Afiniti

Fernando Ruiz Galindo Enterprise Director, Avaya Mexico

Gaston Tanoira Director of New Business Development, Avaya Americas International

Maggie Bautista Marketing Manager, Avaya Mexico

Manuel Torres CALA Technical Consulting Team Director, Avaya Caribean and Latin America

Oscar Daniel Garcia Technology Director, Universidad de Anahuac

Inés Sainz Maestra de Ceremonias

With Avaya ENGAGE® 2019 rapidly approaching, our call for speakers is open!

Why Attend AVAYA ENGAGESM?

Reason 1

Reason 2

Reason 3

Six great reasons to sponsor Avaya ENGAGESM Latin America 2019 ?

Sponsorships 2019

FOUNDATION

Mexico City

Hyatt Regency Mexico City

Convention Center information

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Thank you for your interest in registering
Avaya ENGAGE^SM Mexico City.

Thank you for your interest in registering
Avaya ENGAGE^SM Mexico City.

May 30^th, 2019

About Avaya Engage^SM

Jim Chirico
President & CEO, Avaya

Galib Karim
Vice President, Americas International Sales, Avaya

Chris McGugan
Senior Vice President, Solutions & Technology, Avaya

Gaurav Passi
President, Cloud Business Group, Avaya

Hugo Sanchez
Former Soccer Player and Mexican Soccer Coach

Bruce Dickinson
Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker

Inés Sainz
Maestra de Ceremonias

Fernando Ruiz Galindo
Enterprise Director, Avaya Mexico

Gaston Tanoira
Director of New Business Development, Avaya Americas International

Manuel Torres
CALA Technical Consulting Team Director, Avaya Caribean and Latin America

Oscar Daniel Garcia
Technology Director, Universidad de Anahuac

Maggie Bautista
Marketing Manager, Avaya Mexico

Jim Chirico
President & CEO, Avaya

Galib Karim
Vice President, Americas International Sales, Avaya

Bruce Dickinson
Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker

Hugo Sanchez
Former Soccer Player and Mexican Soccer Coach

Gaurav Passi
President, Cloud Business Group, Avaya

Dino Di Palma
Presidente America Sales & Global Accounts, Avaya

Jean Turgeon
Vice President & Chief Technologist, Digital Transformation, Avaya

Becky Carr
Head of Global Marketing, Avaya

Chris McGugan
Senior Vice President, Solutions & Technology, Avaya

Zia Chishti
CEO Afiniti

Fernando Ruiz Galindo
Enterprise Director, Avaya Mexico

Gaston Tanoira
Director of New Business Development, Avaya Americas International

Maggie Bautista
Marketing Manager, Avaya Mexico

Manuel Torres
CALA Technical Consulting Team Director, Avaya Caribean and Latin America

Oscar Daniel Garcia
Technology Director, Universidad de Anahuac

Inés Sainz
Maestra de Ceremonias

With Avaya ENGAGE^® 2019 rapidly approaching, our call for speakers is open!

Why Attend AVAYA ENGAGE^SM?

Six great reasons to sponsor Avaya ENGAGE^SM Latin America 2019 ?