• 8:00 a.m. - 9:20 a.m.

      Register & Coffee Break Digital Transformation Lounge

    • 9:20 a.m. - 9:30 a.m.

      Welcome to Avaya Engage Galib Karim, Vice President, Americas International Sales, Avaya

    • 9:30 a.m. - 10:00 a.m.

      Avaya Vision and Strategy Jim Chirico, President & CEO Avaya

    • 10:00 a.m. - 10:30 a.m.

      A Company Focused on Cloud Gaurav Passi, President, Cloud Business Group, Avaya

    • 10:30 a.m. - 11:00 a.m.

      Innovating the Core Chris McGugan, Senior Vice President, Solutions & Technology, Avaya

      Voice of the Customer: Universidad Autonoma de Coahuila - Miguel Angel Marin, CIO

    • 11:00 a.m. - 11:15 a.m.

      Avaya Customer Innovation Awards

    • 11:15 a.m. - 12:15 p.m.

      Coffee Break Digital Transformation Lounge

    • Breakout Sessions (AI, Cloud, Customer Experience, Team Collaboration,
      Digital Transformation, Innovation, Services)

      • Room B

      • Room Palacio de Iturbide 1

      • Room Palacio de Iturbide 2

      • Room Palacio de Iturbide 3

    • 12:15 p.m. - 12:45 p.m.

      Healthcare - Digital Healthcare: The Patient Journey
      Daniel Sacks

      Key Disruptions in the Hospitality Industry: The Digitalization of the Guest Experience
      Paul Lopez

      Digital Innovation for Finance
      Alejandro Cruz

      Retail - Avaya Shopping: Improving the Experience in Digital Purchases
      Sergio Amaro

    • 12:45 p.m. - 1:15 p.m.

      Avaya IXTM in the Citizen Contact
      Mark Fletcher

      Avaya IXTM New Devices and Smart Workplace
      Lin Chimal

      Anticipating the Omnichannel Customer
      Juan Pablo Gómez

      Protection of Investments in Unified Communications
      Angel Alvarado / Sergio Rodriguez, Prognosis

    • 1:15 p.m. - 2:25 p.m.

      Lunch & Digital Transformation Lounge

    • 2:25 p.m. - 2:55 p.m.

      How to Modernize your Avaya Communications Platform to Enable your Staff to Differentiate and Grow your Business
      Mario Cruz

      Migrating Successfully to Avaya OneCloud
      Octavio Bravo

      New Workforce Engagement Trends and their Impact on CX
      Samuel Dominguez, Verint

      Symantec CyberSecurity Defense for Public Sector
      Juan Avila, Symantec

    • 2:55 p.m. - 3:25 p.m.

      Demystifying Avaya's IoT Solution
      Manuel Ramirez

      Accelerate your Company with Avaya Cloud Solutions
      Omar Camacho

      The Evolution of Self-Service to Conversational Experiences, Using Artificial Intelligence and Digital Channels
      Juan Pablo Stamati

      Creating Disruptive Experiences with Technology of the Fourth Industrial Revolution in the Cloud
      Gabriel Lopez

    • Experiences That Matter

    • 3:25 p.m. - 3:55 p.m.

      Doing More with Avaya Gaston Tanoira, Director of New Business Development, Avaya Americas International

      Voice of the Customer: Universidad Anahuac - Oscar Daniel Garcia, Technology Director

    • 3:55 p.m. - 4:25 p.m.

      Innovation Center Manuel Torres, CALA Technical Consulting Team Lead, Avaya

      Voice of the Customer: Hotel Atelier - Vicente Madrigal, Sales Director & Luis Cervera, Technology Director

    • 4:25 p.m. - 5:15 p.m.

      From Rock Star to Businessman Guest Speaker: Bruce Dickinson Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker

    • 5:15 p.m. - 5:45 p.m.

      Coffee Break "Digital Transformation Lounge"

    • 5:45 p.m. - 6:15 p.m.

      Experiences That Matter Fernando Ruiz Galindo, Enterprise Director, Avaya Mexico

      Voice of the Customer: Stadium - Diablos Rojos - Francisco Ramos, Corporate Relations Director

    • 6:15 p.m. - 7:05 p.m.

      Guest Speaker: Hugo Sánchez Former Soccer Player and Mexican Soccer Coach

    • 7:05 p.m. - 9:00 p.m.

      The Best Innovation Booth & Expo ENGAGE Raffle