8:00 a.m. - 9:20 a.m.
Register & Coffee Break Digital Transformation Lounge
9:20 a.m. - 9:30 a.m.
Welcome to Avaya Engage Galib Karim, Vice President, Americas International Sales, Avaya
9:30 a.m. - 10:00 a.m.
Avaya Vision and Strategy Jim Chirico, President & CEO Avaya
10:00 a.m. - 10:30 a.m.
A Company Focused on Cloud Gaurav Passi, President, Cloud Business Group, Avaya
10:30 a.m. - 11:00 a.m.
Innovating the Core Chris McGugan, Senior Vice President, Solutions & Technology, Avaya
Voice of the Customer: Universidad Autonoma de Coahuila - Miguel Angel Marin, CIO
11:00 a.m. - 11:15 a.m.
Avaya Customer Innovation Awards
11:15 a.m. - 12:15 p.m.
Coffee Break Digital Transformation Lounge
Breakout Sessions (AI, Cloud, Customer Experience, Team Collaboration,
Digital Transformation, Innovation, Services)
Room Palacio de Iturbide 1
Room Palacio de Iturbide 2
Room Palacio de Iturbide 3
12:15 p.m. - 12:45 p.m.
Healthcare - Digital Healthcare: The Patient Journey
Key Disruptions in the Hospitality Industry: The Digitalization of the Guest Experience
Digital Innovation for Finance
Retail - Avaya Shopping: Improving the Experience in Digital Purchases
12:45 p.m. - 1:15 p.m.
Avaya IXTM in the Citizen Contact
Avaya IXTM New Devices and Smart Workplace
Anticipating the Omnichannel Customer
Juan Pablo Gómez
Protection of Investments in Unified Communications
Angel Alvarado / Sergio Rodriguez, Prognosis
1:15 p.m. - 2:25 p.m.
Lunch & Digital Transformation Lounge
2:25 p.m. - 2:55 p.m.
How to Modernize your Avaya Communications Platform to Enable your Staff to Differentiate and Grow your Business
Migrating Successfully to Avaya OneCloud
New Workforce Engagement Trends and their Impact on CX
Samuel Dominguez, Verint
Symantec CyberSecurity Defense for Public Sector
Juan Avila, Symantec
2:55 p.m. - 3:25 p.m.
Demystifying Avaya's IoT Solution
Accelerate your Company with Avaya Cloud Solutions
The Evolution of Self-Service to Conversational Experiences, Using Artificial Intelligence and Digital Channels
Juan Pablo Stamati
Creating Disruptive Experiences with Technology of the Fourth Industrial Revolution in the Cloud
Experiences That Matter
3:25 p.m. - 3:55 p.m.
Doing More with Avaya Gaston Tanoira, Director of New Business Development, Avaya Americas International
Voice of the Customer: Universidad Anahuac - Oscar Daniel Garcia, Technology Director
3:55 p.m. - 4:25 p.m.
Innovation Center Manuel Torres, CALA Technical Consulting Team Lead, Avaya
Voice of the Customer: Hotel Atelier - Vicente Madrigal, Sales Director & Luis Cervera, Technology Director
4:25 p.m. - 5:15 p.m.
From Rock Star to Businessman Guest Speaker: Bruce Dickinson Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker
5:15 p.m. - 5:45 p.m.
Coffee Break "Digital Transformation Lounge"
5:45 p.m. - 6:15 p.m.
Experiences That Matter Fernando Ruiz Galindo, Enterprise Director, Avaya Mexico
Voice of the Customer: Stadium - Diablos Rojos - Francisco Ramos, Corporate Relations Director
6:15 p.m. - 7:05 p.m.
Guest Speaker: Hugo Sánchez Former Soccer Player and Mexican Soccer Coach
7:05 p.m. - 9:00 p.m.
The Best Innovation Booth & Expo ENGAGE Raffle
GENERAL SESSION - ROOM B
For more details, click here
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