Agenda
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8:00 a.m. - 9:20 a.m.
Register & Coffee Break Digital Transformation Lounge
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9:20 a.m. - 9:30 a.m.
Welcome to Avaya Engage Galib Karim, Vice President, Americas International Sales, Avaya
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9:30 a.m. - 10:00 a.m.
Avaya Vision and Strategy Jim Chirico, President & CEO Avaya
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10:00 a.m. - 10:30 a.m.
A Company Focused on Cloud Gaurav Passi, President, Cloud Business Group, Avaya
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10:30 a.m. - 11:00 a.m.
Innovating the Core Chris McGugan, Senior Vice President, Solutions & Technology, Avaya
Voice of the Customer: Universidad Autonoma de Coahuila - Miguel Angel Marin, CIO
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11:00 a.m. - 11:15 a.m.
Avaya Customer Innovation Awards
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11:15 a.m. - 12:15 p.m.
Coffee Break Digital Transformation Lounge
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Breakout Sessions (AI, Cloud, Customer Experience, Team Collaboration,
Digital Transformation, Innovation, Services)-
Room B
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Room Palacio de Iturbide 1
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Room Palacio de Iturbide 2
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Room Palacio de Iturbide 3
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12:15 p.m. - 12:45 p.m.
Healthcare - Digital Healthcare: The Patient Journey
Daniel SacksKey Disruptions in the Hospitality Industry: The Digitalization of the Guest Experience
Paul LopezDigital Innovation for Finance
Alejandro CruzRetail - Avaya Shopping: Improving the Experience in Digital Purchases
Sergio Amaro -
12:45 p.m. - 1:15 p.m.
Avaya IXTM in the Citizen Contact
Mark FletcherAvaya IXTM New Devices and Smart Workplace
Lin ChimalAnticipating the Omnichannel Customer
Juan Pablo GómezProtection of Investments in Unified Communications
Angel Alvarado / Sergio Rodriguez, Prognosis -
1:15 p.m. - 2:25 p.m.
Lunch & Digital Transformation Lounge
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2:25 p.m. - 2:55 p.m.
How to Modernize your Avaya Communications Platform to Enable your Staff to Differentiate and Grow your Business
Mario CruzMigrating Successfully to Avaya OneCloud
Octavio BravoNew Workforce Engagement Trends and their Impact on CX
Samuel Dominguez, VerintSymantec CyberSecurity Defense for Public Sector
Juan Avila, Symantec -
2:55 p.m. - 3:25 p.m.
Demystifying Avaya's IoT Solution
Manuel RamirezAccelerate your Company with Avaya Cloud Solutions
Omar CamachoThe Evolution of Self-Service to Conversational Experiences, Using Artificial Intelligence and Digital Channels
Juan Pablo StamatiCreating Disruptive Experiences with Technology of the Fourth Industrial Revolution in the Cloud
Gabriel Lopez -
Experiences That Matter
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3:25 p.m. - 3:55 p.m.
Doing More with Avaya Gaston Tanoira, Director of New Business Development, Avaya Americas International
Voice of the Customer: Universidad Anahuac - Oscar Daniel Garcia, Technology Director
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3:55 p.m. - 4:25 p.m.
Innovation Center Manuel Torres, CALA Technical Consulting Team Lead, Avaya
Voice of the Customer: Hotel Atelier - Vicente Madrigal, Sales Director & Luis Cervera, Technology Director
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4:25 p.m. - 5:15 p.m.
From Rock Star to Businessman Guest Speaker: Bruce Dickinson Lead Vocalist of the Legendary Heavy-Metal Band Iron Maiden, Commercial Aviation Pilot, Entrepreneur and Respected Business Speaker
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5:15 p.m. - 5:45 p.m.
Coffee Break "Digital Transformation Lounge"
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5:45 p.m. - 6:15 p.m.
Experiences That Matter Fernando Ruiz Galindo, Enterprise Director, Avaya Mexico
Voice of the Customer: Stadium - Diablos Rojos - Francisco Ramos, Corporate Relations Director
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6:15 p.m. - 7:05 p.m.
Guest Speaker: Hugo Sánchez Former Soccer Player and Mexican Soccer Coach
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7:05 p.m. - 9:00 p.m.
The Best Innovation Booth & Expo ENGAGE Raffle
GENERAL SESSION - ROOM B