Contact Tracing Virtual Leadership Forum

Leveraging Resources and Technology to Act Quickly and Effectively to Ensure Public Safety

Unlike the COVID-19 Novel Corona Virus, contact tracing is not a novel idea. That said, it has never been deployed at the global scale we’re witnessing now. And we’ve never before had the technology and capabilities we can harness today …to transform what had been largely a manual process to scale to address the unprecedented volume required in battling this pandemic. Systems incorporating automation and AI virtual agents can help meet the high demand, speed the process, and drive accuracy – all while mitigating risk and managing costs.

Avaya welcomes you to join an exclusive invitation-only Contact Tracing Virtual Leadership Forum to examine and share learnings on decision making, policy, and incorporating innovation into processes.



  • Romni Neiman, Contact Tracing Program Support Team, Centers for Disease Control & Prevention (CDC)

  • Corey R. Butler, Health Systems and Worker Safety Task Force, Centers for Disease Control & Prevention (CDC)

    • The Centers for Disease Control and Prevention is the leading national public health institute of the United States. It is a United States federal agency, under the Department of Health and Human Services.

  • Jill Rosenthal, Senior Program Director, National Academy for State Health Policy

    • NASHP is a nonpartisan forum of policymakers from state governments across the U.S., committed to learning, leading and implementing innovative solutions to health policy challenges.

  • Emily Barson, Executive Director, United States of Care

    • This healthcare non-profit organization offers a Rapid Response Hub providing dynamic, real-time resources for federal and state leaders across the U.S. responding to the pandemic.

  • Chris Luxford, Senior Partner, The ASPIRE! Group

    • Consultant organization currently advising a number of government departments globally on Contact Tracing.


We’ll address three phases of contact tracing:

  • Our Current Environment: Still in the midst of the pandemic, the focus is on operationalizing and aligning to best practices.

  • The Enduring Phase: As volume activity declines, attention turns to analytic and predictive-driven pre-emptive infection management that can drive training, knowledge, learning and process innovation.

  • Beyond Covid-19: As the current crisis passes, efforts will ramp down. Testing scenario work, however, should continue, to plan for future “unprecedented” events — establishing a decision matrix, governance/operating procedures, and leveraging emergency-ready technology platforms.

Health professionals, IT leaders, call center directors and others all play critical roles to accelerate tracking, monitoring, and notification of potential exposure to COVID-19. The goal of the forum is give every participating leader an opportunity to broaden their network, build expertise by learning from shared experiences, and collectively accelerate our return to a COVID-free environment.



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