Contact Tracing Leadership Forum

Leveraging Resources and Technology to Act Quickly and Effectively to Ensure Public Safety

Unlike the COVID-19 Novel Corona Virus, contact tracing is not a novel idea. That said, it has never been deployed at the global scale we’re witnessing now. And we’ve never before had the technology and capabilities we can harness today …to transform what had been largely a manual process to scale to address the unprecedented volume required in battling this pandemic. Systems incorporating automation and AI virtual agents can help meet the high demand, speed the process, and drive accuracy – all while mitigating risk and managing costs.

Avaya welcomes you to join an exclusive invitation-only Contact Tracing Leadership Forum to examine and share learnings on decision making, policy, and incorporating innovation into processes.


We’ll address three phases of contact tracing:

  • Current Environment: In the mist of the pandemic, highlighting operational excellence, best practices, and interaction strategies resulting from the hybrid workload management of predictive analysis and human + machine learning.

  • Enduring Stage/Phase: As volume activity declines, utilizing analytic and predictive driven pre-emptive infection management to drive training, knowledge, learning and process innovation.

  • Beyond Covid-19: 1 year later, standing down but maintaining testing scenarios to plan for future unprecedented events by establishing a decision matrix, governance/operating procedures, and leveraging emergency ready technology platforms.

Business, Health professionals, IT leaders, call center directors and others all play critical roles to accelerate tracking, monitoring, and notification of potential exposure to COVID-19. The goal of the forum is give every participating leader an opportunity to broaden their network, build expertise by learning from shared experiences, and collectively accelerate our return to a COVID-free environment.



  • Romni Neiman, Contact Tracing Program Support Team, Centers for Disease Control & Prevention (CDC)

  • Sara Luckhaupt, Medical Officer for National Institute for Occupational Safety and Health (NIOSH)

  • Emily Barson, Executive Director, United States of Care

    • This healthcare non-profit organization offers a Rapid Response Hub providing dynamic, real-time resources for federal and state leaders across the U.S. responding to the pandemic.

  • Marta Induni,Senior Director of Research, Public Health Institute

    • Public Health Institute creates and shares emerging science, best-practices and policy shifts, to support our communities, healthcare and public health systems as they respond to and manage the COVID-19 pandemic.

  • Paul Jarris, Ph.D., M.B.A., Chief Medical Advisor, MITRE

    • MITRE currently leads the COVID-19 Healthcare Coalition (C19HCC) --- a private-sector led response that brings together over 900 healthcare organizations, technology firms, nonprofits, academia, and startups to preserve the healthcare delivery system and help protect U.S. populations.

  • John Norton, Chief Revenue Officer, Calabrio

    • Calabrio shares Workforce Optimization strategies to manage contact tracing operations—allowing state and local governments to focus on the health needs of their citizens.

  • Davide Petramala, Senior Director, Avaya Cloud-API’s and APPs as a service

Sign up to watch the on-demand webinar from July 23rd.

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