Avaya invites you to join an exclusive invitation-only Contact Tracing Leadership Forum. Hear from CDC leaders, a university CIO, and health experts share their knowledge and experiences in managing the current pandemic utilizing contact tracing.

In response to COVID-19 and public safety, contact tracing is being deployed at a global scale. Innovation and technology are transforming a largely manual process to scale and meet the unprecedented volume required in battling this pandemic. Systems incorporating automation, AI and virtual agents can help meet growing demand, accelerate processes, and drive accuracy – all while mitigating risk and managing costs.

We’ll address three phases of contact tracing:

• Current Environment: In the midst of the pandemic, highlighting operational excellence, best practices, and interaction strategies resulting from the hybrid workload management of predictive analysis and human + machine learning.

• Enduring Stage/Phase: As volume activity declines, utilizing analytic and predictive driven pre-emptive infection management to drive training, knowledge, learning and process innovation.

• Beyond COVID-19: One year later, standing down but maintaining testing scenarios to plan for future unprecedented events by establishing a decision matrix, governance/operating procedures, and leveraging emergency ready technology platforms.

Business, health professionals, IT leaders, call center directors and others all play critical roles to accelerate tracking, monitoring, and notification of potential exposure to COVID-19. The goal of the forum is give every participating leader an opportunity to broaden their network, build expertise by learning from shared experiences, and collectively accelerate our return to a COVID-free environment.