Company Profile

The Connected Guests (formerly TigerTMS) solution portfolio offers innovative hospitality solutions focused on optimizing guest experience, improving back office work flow and providing business analytics.

The Connected Guest portfolio is scalable and interfaces Avaya PBX and Hotel Property Management Systems. Our applications can be deployed on property, within a virtualised environment or from the cloud to protect your investment in hotel technology.

Connected Guest applications include

1. iCharge Call Logging and PMS Integration
2. InnLine Multi lingual Voicemail and Wake Up solutions
3. iConnect Guest smart phone integration
4. IP Connect Guest HSIA management & PAN
5. iPGS Guest mobile applications
6. Hotel MGR Guest and Maintenance workflow management

With over 17,000 customers world-wide, Connected Guests provide solutions and 24/7 support to independent hotels, cruise ships and regional and global groups.

For more information visit: www.connectedguests.com

CS Infocomm is a catalyst for unlocking the potential of Enterprise interactions, be it the customer facing side or be it internally within the boundary lines of Customer’s Enterprise.

CS Infocomm is one of the premier technology System Integrator and provider of consulting, design, implementation and maintenance of powerful “contact center”, ” Social Media Interactions”, “unified communication”, & “Digital Enablement” solution for enterprises.

Employing a best-of-breed approach, CS Infocomm offers a full range of solutions including Outbound Dialers, Intelligent IVR Solution, Mobile/Digital Channel Interaction, Analytics and lot of Snap-Ins for end to end solution deliveries.

As a Solution Provider, CS Infocomm takes up end-to-end projects to establish a Contact center for organization and work towards integrating Enterprise Communication HubTM . CS Infocomm is having 180+ Customer’s base, including BPOs, Banks and Enterprises.

CS Infocomm has a strong partnership engagement with Avaya. Our relationship goes from building joint solutions to building applications to meet customer interaction management requirements.

CS Infocomm has established a growing practice in the customer interactions management solutions space. In terms of the human capital assets, CS Infocomm’s consulting and technical team is one of the largest in India. We have deployed customer facing solution all over the country and abroad serving the needs of our customers Global. Following what we preach to the world, CS Infocomm has high degree of loyalty from our customers.

For more information visit: www.csinfocomm.com

IR are an Avaya DevConnect Partner. IR Prognosis supports the Avaya environment, including its communication servers, session border controllers and call recording devices. IR provide Experience Management Solutions for Enterprises and Service Providers who rely on IR to deliver best in class performance across unified communications, contact centres and payments ecosystems - cloud, hybrid or on-premises.

Prognosis for Contact Center manages the overall health of the Contact Center – it monitors call recordings to:

• Ensure the health of servers, applications, clusters, networks and systems
• Access recording histories, log files and recording port usages
• Monitor voice quality, trunk and channel status, availability and usage.

For more information visit: http://www.ir.com/prognosis-contact-center/solutions/call-recording-assurance

We make life sound better.

Every day, our intelligent sound solutions inspire people in ways they never thought possible.
We inspire athletes to push boundaries and beat their best, thanks to our innovative sports headphones with real-time voice coaching and intelligent apps helping you stay motivated and in the zone.
At work, we empower you to be even more productive. We can help you concentrate more, communicate and collaborate better, and make conversation easier. We do this by helping you block out noise and delivering crystal-clear sound.

We also enable you to enjoy the music you love, with rich and immersive sound. And you can effortlessly switch to making a call and back again.

Avaya and Jabra work closely together to bring superior sound experience to complement Avaya Business Collaboration solutions, all with plug-and-play connectivity.

It’s our life’s work to transform lives through the power of sound.
http://www.mea.jabra.com/business/for-your-platform/avaya

For more information visit: http://www.mea.jabra.com

Since years, “New Voice” (in partnership with Avaya) has been successfully implementing sophisticated projects in the fields of “Public, Finance, Health Care, Hospitality & Education” with their application “MobiCall”.

With its new groundbreaking release, the “Unified Event Communication” platform, MobiCall, is offering the unique possibility to configure alerts via “Drag & Drop” (management).

The new integration of XML-Phone for the distribution of information to the Avaya terminals is also part of this release.

Additionally, the powerful app provides all the possibilities in the field of the interactive messaging on DECT- and/or WIFI- terminals as well as on the Smartphone (App). Besides that, as a new feature, the Audio Broadcast can be used for information distribution. Thanks to our years of experience in software development and system integration, we will always be able to implement more sophisticated customer requests in the future.

“New Voice” is a partner of the DEVCONNECT platform of Avaya. The MobiCall “Multi Media Messaging” platform is fully integrated into the Avaya platforms IP-Office and Aura.

For more information visit: http://www.newvoiceinternational.com

Engelbart Software GmbH, AVAYA´s DevConnect Partner of the year 2016 is offering smart and innovative solutions for modern communication.

Since early 2015 Engelbart is focusing on AVAYA Breeze. During that time several Snap-INS have been developed and field proven by our customers. Together with AVAYA we are working on emerging technologies in the public safety sector and IoT sector.

Engelbart Software is looking forward to demonstrate the various possibilities of Breeze at the AVAYA Engage in Dubai and discuss your use cases and needs.

For more information visit: http://www.engelbart-software.com

Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology, creating innovative products that allow people to simply communicate. From unified communication to Bluetooth® headsets to gaming solutions, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100™, as well as 911 dispatch, air traffic control and various mission critical applications for those on the frontline.

Experience the Avaya ® Advantage from Plantronics
Collaborate naturally—as if the technology wasn’t there. Plantronics delivers the broadest range of audio devices with remote call control that are certified compatible with Avaya desk phones, IP phones and soft clients, including Avaya one-X Communicator, Avaya one-X Agent, Avaya Communicator, and AAAD (Avaya Aura Agent Desktop). Plantronics continues its innovation with the Avaya Flare® Experience devices. Plantronics is a top-tier Platinum DevConnect member.

For more information visit: http://www.plantronics.com/middle-east

Redington Value is the Value Added Distribution division of Redington Gulf, the largest distributor of IT products in Middle East and Africa. Redington Value helps its partners in the channel deliver the most optimal IT solution to their customers in Middle East and Africa. These solutions span across technology domains such as Networking, Voice, Servers, Storage, Software, Security and Infrastructure and emerging technology brackets such as Hyper convergence and Cloud Computing. With over 40 vendor relationships in various parts of Middle East and Africa we ensure that all the requirements of the channel are met under one-roof. With a dedicated team of over 200 executives spread comprising of Sales, Pre-Sales and Support Functions, Redington Value aims to bring the latest technologies in the IT landscape to all its partners across Middle East and Africa.

For more information visit: http://www.redingtonmea.com

LG Electronics Inc. (KSE: 066570.KS), is a global leader and technology innovator comprising of four business units - Home Entertainment, Mobile Communications, Home Appliance & Air Solution, and Vehicle Components, employing 83,000 people across 128 locations with global sales of USD 55.91 billion (2014). LG Business Solutions offers a complete range of Commercial Display and Signage Solutions designed to support and enhance businesses across numerous verticals; including Hospitality, Education, Retail and Transportation. With our expertise in research and development for the digital signage industry, LG prides itself in providing access to some of the most advanced and flexible products and technologies. LG strives to change the life and business of its customers around the world with its innovations in the field of displays and digital peripherals.

For more information visit: http://www.lg.com/co

Modern networks are being pushed to their limits. Network Managers are dealing with a greater number of applications in the wide area network than ever before. To help solve these issues, the FatPipe + Avaya fabric-enabled SD-WAN solution combines the patented technology and decades of experience of two networking innovators to uniquely “Unleash the Power of Network”.

From Datacenter-to-Desktop™, customers can now enjoy the simplicity and security of their Avaya SDN Fx fabric-enabled LANs reaching seamlessly across their SD-WANs, while increasing the performance and resilience of the entire network. By maximizing the utilization of available bandwidths, optimizing WAN performance and dynamically providing lower cost options that augment dedicated paths, the FatPipe + Avaya solution offers customers a next-generation hybrid software-defined WAN that is not only ready to deploy today but also anticipates the converged networking needs of the future.

Learn more at: http://www.fatpipeinc.com/Avaya

For website: http://www.fatpipeinc.com

As a global leader in Actionable Intelligence® solutions and services, Verint® offers a portfolio of customer engagement optimization solutions designed for today’s omnichannel service environment. Our portfolio includes customer analytics and workforce optimization solutions to help organizations capture and analyze customer interactions, sentiments, and trends across multiple channels, improve performance, and optimize the customer experience. Avaya Aura™ Workforce Optimization has emerged from our close collaboration with Avaya, and we invite you to stop by our booth to learn more about how workforce optimization and analytics can benefit your customers.

For more information visit: www.verint.com

Equinix, Inc. (Nasdaq: EQIX) connects the world's leading businesses to their customers, employees and partners inside the most interconnected data centers. In 40 markets worldwide, Equinix is where companies come together to realize new opportunities and accelerate their business, IT and cloud strategies. Equinix is working with Avaya, the global leader in enterprise communications systems to provide innovative solutions to drive digital transformation in the hospitality sector world-wide. Using Equinix’s global platform, Avaya will be able to access industry's broadest choice in cloud service providers in Equinix’s cloud ecosystem, giving them unprecedented flexibility, security and reliability for hybrid clouds. Equinix’s operational excellence and their exceptional latency of less 10 milliseconds latency will help Avaya to offer rich customer experience to their end customers.

For more information on Equinix please contact Contact- uae@eu.equinix.com, or www.equinix.ae.

For Website: http://www.equinix.ae

Do you want to partner with a distributor who can help you maximise your Avaya business? ScanSource Communications offers a unique combination of international scale, technical knowledge and local support to give you an edge in the market.

Our experienced in-country sales teams have been working with Avaya for many years and are perfectly placed to guide you through the portfolio. Our pre-sales teams are continually trained and certified by Avaya. They are always on hand to lend their expertise and help you with support and design.

We stock a huge inventory of Avaya products, so we can get your products to you when and wherever you need them. We also offer technical training courses across Europe to get your people certified and accredited. And if you’re looking for new ways to grow your business, talk to us about our investment in cloud.

For more information visit: www.scansourcecommunications.eu

Axtel Headsets is a global vendor of professional headsets dedicated to Call Centers and office industry. For Axtel, sound quality, reliability and maximum comfort of use are the main features of a perfectly designed headset.

For more information visit: www.axtelheadsets.com

Hiperdist was established in 1994, with an objective to become the distributor of choice in the emerging markets. Ever since the distribution channel has experienced steady growth, alongside a sustained geographical expansion and a significant increase in its local and regional operations. The local and regional wholesalers of the distribution channel include: Hiperdist, Superdist, Afrique Distribution, Levant Distribution, Interdist Alliances, Hiperdist Alliances, IT4 Africa, and Hiperdist Information Technology Trading.

Hiperdist envision to be the preferred logistic, financial and technical link between manufacturers and resellers of technological products in the Pan Africa region. Hiperdist provides end-to-end supply chain solutions for all categories of Information Technology products including PCs, networking, software, enterprise solution products and digital printing machines. Our highly advanced and comprehensive supply chain solutions enable organizations to create customer experiences consistent with their brand values and meet dynamically changing market requirements.

With a market penetration of more than 30 countries supported by 50 entities throughout Africa, the Near-East and Europe covering more than 5000 resellers and 1000 enterprise customers, Hiperdist is firmly positioned as a leading supply chain solutions provider in the emerging market. Our growing brand portfolio includes Avaya, Fujitsu, HP, Lenovo, Oracle and vmware.

Hiperdist’s Pan Africa distribution strategy/vision, aggressive expansion, regional geographical coverage and extensive customer base has made the group the fastest growing distributor in the emerging markets.

For more information visit: http://hiperdistmarketing.com

A high performance hyper-convergence company

8kpc enables customers to deploy business and user-experience critical applications by simplifying IT infrastructure while delivering exception performance and scalability at the lowest cost in the industry.

For more information visit: http://www.8kpc.com

Doo Technologies FZCO, founded in 2007 is a Dubai-based Free Zone company specializing in software creation for the security field. Known as a precursor in innovative security technology using 360° video software, Doo Technologies aims to improve the process of CCTV system implementation by creating easy-to-use but powerful tools for the security field. Doo Technologies holds four patents in the system for processing of images, all of which are recognized internationally. Doo Technologies prides itself on genuine invention and reliability.

For more information visit: www.dootechnologies.com

A member of the Deutsche Telekom group – has a well-established, long-time existing cooperation with Avaya. T-Systems Hungary has a strong in-house Avaya competency center with the ability to build, migrate and run complex
ENTERPRISE SIZED CONTACT CENTERS.

Our skills are even acknowledged by Avaya itself within the frame of an EMEA-WIDE COOPERATION WITH AVAYA PROFESSIONAL SERVICES, where our engineers are working in many different markets from European Union, through Turkey to the Middle-East, South-Africa, etc..

The InstantCC is the natural next evolution step of our successful Avaya partnership, a pure cloud based digital customer experience solution available for Contact Center Operators, incorporating the following features:

• proven competences in areas like video chat, voice biometrics based communication solutions, Location Based Marketing, Gamification or the use of Big Data resources for campaign purposes;
• proven competencies for customization with our own team of black belt developers (with on-site presence if needed) to provide e.g. CTI connectors, self-service IVR handling frame, etc.;
• combined with user size flexibility and capex-free optimization of our customer’s processes and cost structure;
• partners who are interested to bring this solution to selected end-customers in different markets are welcome to contact us!

For more information visit: http://www.t-systems.hu

Empirix is the recognized leader and OEM partner of Avaya for delivering solutions to optimize customer experiences – in contact centeres, mobile and fixed line-networks. We are the technological experts for Avaya customers and Avaya Professional Services teams that accelerate innovation and enable clients to deploy with confidence. Using technologies for testing, monitoring and analysis, Empirix empowers organizations to overcome challenges and promote informed decision making. We help clients around the world realize the value of their technology investments.

For more information visit: http://www.empirix.com

Avaya ENGAGE, Dubai 2016

An overview of Axis Communications and our relationship with Avaya

Axis Communications, the global market leader in network video, is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network.
Axis has more than 2,500 dedicated employees in more than 50 countries around the world, supported by a global network of over 80,000 partners. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ Stockholm under the ticker AXIS.
Avaya lab tests have confirmed more than 5000 Axis cameras stream seamlessly over a Fabric Connect network, proving performance & offering customers; Scalability, Security, Simplicity and Strength.
Our R&D teams have collaborated closely to deliver Fabric Attach in Axis cameras to provide enhanced security and easy configuration in combination with Avaya´s Fabric Connect networking technology.
In addition, Axis has also introduced cutting-edge SIP devices, compatible with Avaya IP Office and Aura, to deliver an end-to-end communications and security solutions for your business needs.

To learn more, please visit: http://www.axis.com/