Planning for Avaya ENGAGE 2017 starts now. The schedule of events kicks off on Sunday, February 12 with half-day pre-conference workshops, and runs through late Wednesday, February 15 when attendees gather to celebrate a successful conference with the closing party, with plenty of educational sessions and networking opportunities in between.
Room 103
Session ID: PRE-02 Take Vectoring to the Next LevelPre-Conference Workshop (additional fee)
Room 104
Session ID: PRE-01 The ABCs of Avaya Breeze™Pre-Conference Workshop (additional fee)
12:00 PM 1:00 PM
Pre-Conference Lunch
1:00 PM 1:45 PM
Attendee Orientation + Break
1:45 PM 2:45 PM
Room 102 Session ID: 700
Track: Tools Network Optimization through Innovative Visualization Tools
Richard English, Avaya
Room 103 Session ID: 201
Track: Customer Engagement
Beyond Orchestration Designer: Developing Self-Service Apps in the Real World
Neil Goldsmith, Swampfox Tech
Tom Hanson, Swampfox TechKevin Kramer, Swampfox Tech
Room 104 Session ID: 600
Track: Team Engagement & Collaboration Session Border Controller 101
Jeff Ridley, Avaya
Room 111 Session ID: 625
Track: Tools VMware Administration for Voice Professionals
Dave Reifsnyder, ConvergeOne
Room 112 Session ID: 200
Track: Customer Engagement Moving Your Phone System to the Cloud? Learn How!
Richard Houlihan, Carousel Industries
Room 114 Session ID: 100
Track: Business Strategies SIP Trunking Challenges and Solutions
Gary Audin, Delphi, Inc.
Room 122 Session ID: 300
Track: Emergency Services Roadmap to a Successful E911 Strategy
Melinda J. Sensabaugh, SensaComm
Room 123 Session ID: 247
Track: Customer Engagement Turning Ideas into Solutions with Avaya Breeze
Bernard Gutnick, Avaya
Bob Kent, Strategic Product Services
Room 124 Session ID: 101
Track: Business Strategies Integrating with Microsoft's Productivity Suite
Ian Gould, Avaya
2:45 PM 3:00 PM
Break
3:00 PM 4:00 PM
Room 101 Session ID: 102
Track: Business Strategies Fast Forward: Building a Strategy to Take You Into the Future with Significant Cost Reduction
Anne Marie Oliver, American Heart
Jayne Hogle, American Heart
Room 102 Session ID: 301
Track: Emergency Services E911 Case Study: How Education Returned 30x the Cost in CAPEX Savings
Mark J Fletcher, Avaya
Room 103 Session ID: 702
Track: Tools Visualizing Your Communication Systems with Avaya Aura®
Ronald Gray, Harry & David
Room 104 Session ID: 251
Track: Customer Engagement Accelerating your Path to a Multi-touch Customer Engagement Solution with Pod Fx
Cyril Dowling, Avaya
Room 111 Session ID: 625
Track: Team Engagement & Collaboration Replacing Voicemail with a Smart Call Completion Digital Workflow
Richard Quattrocchi, Mutare Software
Jeremy Parker, Mutare Software
Room 112 Session ID: 117
Track: Business Strategies How to Leverage OPEX Options to Transform Your Enterprise
Robert Camel, Avaya
Room 113 Session ID: 250
Track: Customer Engagement Make the Most of Your AACC with Avaya Breeze and Customized Call Flows
Stephanie Long, Avaya
Melissa Vestal, Chrysalis
Room 114 Session ID: 601
Track: Team Engagement & Collaboration Demystifying Unified Communications: Architecture, Deployment and Best Practices Part 1
Steve Romanelli, Strategic Product Services
Track: Tools WireShark for Beginners
Allen Luker, Convergys
Room 123 Session ID: 632
Track: Business Strategies Deploying Avaya Equinox – Lessons From the Field & Customer Case Study
Kirk Jones, Avaya
Brad Black, Avaya
Room 124 Session ID: 704
Track: Tools Root-Cause Troubleshooting VoIP Call Quality Problems
Tim Titus, PathSolutions
4:00 PM 4:15 PM
Break
4:15 PM 5:15 PM
Room 101 Session ID: 603
Track: Team Engagement & Collaboration
Troubleshooting PPM Downloads
John Waber, Arrow Systems Integration
Room 102 Session ID: 501
Track: Services Solutions System Measurments and Alarming: What You Get for Free
James Rawland, PeaceHealth
Room 103 Session ID: 226
Track: Customer Engagement Midmarket Solutions: Streamline the Customer Journey and Optimize Your Workforce
Tim Richter, Avaya
Room 104 Session ID: 705
Track: Tools SMGR Roles and Roles-Based Access
David Franz, Arrow Systems Integration
Room 111 Session ID: 204
Track: Customer Engagement 30 New Things You Can Do with a Vector: Call Center and Non-Call Center Apps
Mary A. Ponto, TeleTraining Services, Inc.
Room 112 Session ID: 103
Track: Business Strategies Cloud is Here…Will You Lose Control?
Dunstan Speeth, Vox Network Solutions
Gary Gilkison, Vox Network Solutions
Room 113 Session ID: 203
Track: Customer Engagement Cloud, On-Premises or Both for Contact Center? You Can Have It All!
Speaker: Bill Jolicoeur, Avaya
Room 114 Session ID: 605
Track: Team Engagement & Collaboration Demystifying Unified Communications: Architecture, Deployment and Best Practices Part 2
Steve Romanelli, Strategic Product Services
Room 121 Session ID: 412
Track: ATF / Networking Deploying and Evolving Fabrics in Existing Networks
Scott Cheval, Avaya
Jamie Eubank, Avaya
Room 122 Session ID: 218
Track: Customer Engagement Internet of Things: Enhancing the Connected Customer Experience
David Lover, Arrow Systems Integration
Room 124 Session ID: 706
Track: Tools Avaya: Enabling Mobility and Security
Donald Jones, Carousel Industries
James Middleton, Carousel Industries
5:15 PM 6:00 PM
Break
6:00 PM 9:00 PM
Avaya Customer/Partner Welcome Reception
7:30 AM 8:00 AM
Continental Breakfast
8:00 AM 9:45 AM
Welcome to Avaya ENGAGE Las Vegas 2017
Morag Lucey, Chief Marketing Officer Brenda Emerson, Chief Information Officer, Landmark Bank Victor Bohnert, Executive Director, IAUG
Kevin Kennedy, Chief Executive Officer
Experience is Everything
Jim Chirico, Chief Operating Officer & Head of Sales
Communications Experience in the Intelligence AgeTeam and Customer Engagement
Gary Barnett, SVP & General Manager, Engagement Solutions
Securing the Everywhere Perimeter
Marc Randall, Senior Vice President & General Manager, Avaya Networking
Morag Lucey and Brenda Emerson Closing
9:45 AM 10:00 AM
Break
10:00 AM 11:30 AM
Room 111 & Room 112 Session ID: 623
Track: Team Engagement & Collaboration Team Engagement Roadmap
Jeff Ridley, Avaya
Paul Relf, Avaya
Room 113 & Room 114 Session ID: 205
Track: Customer Engagement Contact Center Release Plans and Future Needs
Bill Jolicoeur, Avaya
Kelly Leister, Sitel
Room 121 Session ID: 118
Track: Business Strategies Avaya Cloud Roadmap
Jake Chacko, Avaya
Mike Kuch, Avaya
Room 123 Session ID: 2xx
Track: Customer Engagement Omnichannel Self-Service: Going beyond just IVR
Tore Christensen, Avaya
Jon Haich, Avaya
Room 124 Session ID: 418
Track: ATF / Networking Avaya Networking Roadmap: Fabrics and Infrastructure and Unified Access
Randy Cross, Avaya
11:30 AM 12:30 PM
Lunch
12:30 PM 1:30 PM
Room 102 Session ID: 400
Track: ATF / Networking Introduction to Avaya's Fabric Architecture
Scott Cheval, Avaya
Jamie Eubank, Avaya
Room 103 Session ID: 401
Track: ATF / Networking Wi-Fi Technology Deep Dive Part 1:What You Need to Know to Deploy a High Performance Wireless LAN
Todd Savarese, Avaya
Room 104 Session ID: 223
Track: Customer Engagement Avaya Aura® Call Center Elite: Intelligent, Personalized Contact Routing Makes the Perfect Match
Mary A. Ponto, TeleTraining Services
Room 111 Session ID: 207
Track: Customer Engagement Multi-Touch Customer Experience: A New World of Application Possibilities
Joyce Fong, Avaya
Achille Venturi, Avaya
Room 113 Session ID: 240
Track: Customer Engagement Flexible Purchasing Choices: Subscription Offers from Avaya
Tac Berry, Avaya Jeff Ridley, Avaya
Bob Kent, Strategic Product Services
Room 114 Session ID: 302
Track: Emergency Services The 2017 Great 911 Debate
Mark J. Fletcher, Avaya
Room 121 Session ID: 707
Track: Tools Is Avaya Aura® System Manager Really Ready to Replace Avaya Site Administration?
David Lover, Arrow Systems
Room 122 Session ID: 105
Track: Business Strategies The Evolution of Shelby County Government's UC Strategy
Jeff Yallope, Shelby County Government
Room 124 Session ID: 417
Track: ATF / Networking Get Your Network Ready for the Smart Digital World
Prasad Pammidimukkala, Avaya
Room 124 Session ID: 629
Track: Team Engagement & Collaboration Take Advantage of All Avaya Aura® has to Offer While Federating with Microsoft
Barry O'Connor, Avaya
Lisa Marinelli, Avaya
1:30 PM 1:45 PM
Break
1:45 PM 2:45 PM
Room 101 Session ID: 606
Track: Team Engagement & Collaboration
Avaya Midmarket Solutions Overview and Roadmap
Craig Iwata, Avaya
Mark Massingham, Avaya
Room 102 Session ID: 108
Track: Business Strategies VA811 Business Continuity, Surviving the Storm & Root Cause Analysis
Deb Hofbauer, Virginia Utility Protection Service, Inc.
Room 103 Session ID: 502
Track: Services Solutions Improve your Support Experience with SAL, EXPERT Systems℠, & SLA Mon™
Carl Knerr, Avaya
Room 104 Session ID: 718
Track: Tools Using System Manager to Manage Avaya Aura®
David Franz, Arrow Systems Integration
Room 111 Session ID: 609
Track: Team Engagement & Collaboration Introduction to Avaya SBC-E Administration
David Lover, Arrow Systems Integration
Room 112 Session ID: 209
Track: Customer Engagement Tools and Business Rules to Drive the Customer Experience
Yolanda Schwartz, Avaya
Tore Christensen, Avaya
Room 113 Session ID: 107
Track: Business Strategies It's a Breeze to Innovate with Your Existing Avaya Investments
Mike Killeen, Avaya
Room 114 Session ID: 607
Track: Team Engagement & Collaboration Equinox Conferencing™: An Administrator/IT View of Avaya's Newest Conferencing Solution
Mike Wasserburger, Avaya
Room 121 Session ID: 608
Track: Team Engagement & Collaboration Designing Larger Avaya Aura® Networks for Reliability and Scale
Lisa Marinelli, Avaya
Room 402 Session ID: 621
Track: Team Engagement & Collaboration Cyber Security Fundamentals Networking
Ed Koehler, Avaya
Room 123 Session ID: 208
Track: Customer Engagement Integrating Cloud Services into Communications Workflows
Andrew Prokop, Arrow Systems Integration
Room 124 Session ID: 237
Track: Customer Engagement Oceana Demystified: See Live How All the Parts Work Together
Steve Durney, AvayaKathy Sobus, Strategic Product ServicesMauro Failli, Strategic Product Services
2:45 PM 3:00 PM
Break
3:00 PM 4:00 PM
Room 101 Session ID: 610
Track: Team Engagement & Collaboration
Enable Seamless, Instantaneous Engagement with Avaya Vantage™
Michelle White, Avaya
Oliver Bengtsson, Avaya
Room 102 Session ID: 403
Track: ATF / Networking Deep Dive on New Avaya Networking Products
Dinesh Rego, Avaya
Mike Fitzgerald, Avaya
Dave Norton, Avaya
Room 103 Session ID: 708
Track: Tools Driving Adoption Through Automation and Self-Service
Russell Singer, Arrow Systems Integration
Room 104 Session ID: 709
Track: Tools Case Study: Automating On-Boarding & Off-Boarding through ServiceNow & Provisioning Portals for Avaya & Skype for Business
William Magnuson, Reed Elsevier
David Raanan, Starfish Associates
Room 111 Session ID: 110
Track: Business Strategies Encryption Basics for Voice: Everything You Always Wanted to Know
Dwight Reifsnyder, ConvergeOne
Room 112 Session ID: 109
Track: Business Strategies Roadmap Planning: I've Seen Avaya's, Now How Do I Create My Own?
Dunstan Speeth, Vox Network Solutions
Lori Wodrich, Amerisure Insurance
Room 113 Session ID: 210
Track: Customer Engagement Optimizing Your Workforce in a Multi-Touch, Omnichannel World
Tim Richter, Avaya
Room 114 Session ID: 624
Track: Team Engagement & Collaboration Equinox™ Conferencing: How to Leverage Your Existing Aura® Investment
Mike Wasserburger, Avaya
Tracy Flemming, Avaya
Roger Brassard, Avaya
Track: Tools Load Testing SIP Server with an Open Source Tool
Tyler Preder, University of Washington
Room 123 Session ID: 611
From Concept to Application in No Time: Real-World Customer Scenarios on Breeze™ and Zang Integrating Cloud Services into Communications Workflows
Bernard Gutnick, Avaya
Jeff Hodson, Zang
Room 124 Session ID: 506
Track: Services Solutions The Ever-Changing Cloud: Seeing the Light in a Cloudy World
Robert Camel, Avaya
Richard English, Avaya
4:00 PM 4:15 PM
Break
4:15 PM 5:15 PM
Room 101 Session ID: 612
Track: Team Engagement & Collaboration
The Adoption Curve Video: A User Experience
Mike Taylor, Strategic Products Services
Room 102 Session ID: 633
Track: Team Engagement & Collaboration Avaya Messaging Roadmap Updates
Mike Wasserburger, Avaya
Room 102 Session ID: 405
Track: ATF / Networking Do You Know What's Running Multicast in Your Enterprise?
Darren Giacomini, Avaya
Room 104 Session ID: 503
Track: Services Solutions A Customer's Perspective on Engaging Avaya Support
Gary Rogerson, Flour Enterprises
Track: Business Strategies Sizing SIP Trunk Capacity
Gary Audin, Delphi, Inc
Room 113 Session ID: 208
Track: Customer Engagement Customer Journey Mapping: Transforming the Contact Center to a Profit Center
Richard English, Avaya
Room 114 Session ID: 224
Track: Customer Engagement Taking Avaya Aura® Call Center Elite to Avaya Oceana
Bill Jolicoeur, Avaya
Stephanie Long, Avaya
Room 121 Session ID: 710
Track: Tools How to Use System Manager as a Certificate Authority for Avaya Aura®
Mike Disaia, Avaya
Room 122 Session ID: 402
Track: ATF / Networking The Basics of Avaya Breeze™ Implementations
Ed Koehler, Avaya
Fabrizio Fiori, Avaya
Room 123 Session ID: 500
Track: Services Solutions Multimedia Network Integration for Avaya, Skype for Business, and Video Solutions
Steve Romanelli, Strategic Products Services
Room 124 Session ID: 613
Track: Team Engagement & Collaboration Team Engagement for the Digital Era with Avaya Breeze™, Avaya Equinox™ and Pod FX™
Cyril Dowling, Avaya
5:15 PM 5:30 PM
Break
5:30 PM 7:30 PM
Solutions Expo
Opening Reception
7:30 AM 8:00 AM
Continental Breakfast
8:00 AM 9:45 AM
Welcome Back to Avaya ENGAGE
Better Together
Morag Lucey, Chief Marketing Officer Joined by Brenda Emerson, Chief Information Officer, Landmark Bank and President, Board of Directors, IAUG and Victor Bohnert, International Avaya User Group Executive Director
Smart Digital Journey
Jean Turgeon, Vice President & Chief Technologist, Software Defined Architecture
Panel: CIOs and CMOs: Better Together to Drive Transformation
Morag Lucey, Chief Marketing Officer & Customer Panel
Going Loud with Cloud: Avaya's 2017 Cloud Strategy
Mo Nezarati, General Manager, Zang
Closing
9:45 AM 10:00 AM
Break
10:00 AM 11:00 AM
Room 101 Session ID: 803
Preparing for the Fast Changing UC Market in 2017
Hardy Myers, AVST
Room 102 Session ID: 802
Troubleshooting QoS Across MPLS Links
Tim Titus, PathSolutions
Room 103 Session ID: 808
Implementing UCaaS over SD WAN: A Very Powerful Combination
Atif Qadeer, Windstream CommunicationsYulia Duryea, Windstream Communications
Room 104 Session ID: 805
RWJBarnabas Health Appointment Reminder Solution
Danielle Pieloch, Robert Wood Johnson Barnarbas HealthGlen A. Taylor, Interactive Northwest, Inc.
Room 111 Session ID: 801
Alexa, How Do I Add Multiple Channels of Customer Communications to My Contact Center?
Michael Hentges, Digital DataVoice (DDV)
Room 112 Session ID: 806
Call Event Visualization with Call Recording
Steven Gray, TASKE Technology, Inc.
Room 113 Session ID: 807
Overcoming Office 365 Voice Messaging Challenges in the Age of Call Completion
Richard Quattrocchi, Mutare Software
Jeremy Parker, Mutare Software
Roger Northrop, Mutare, Software
Room 114 Session ID: 804
Unified Agent Desktop: See a World-Class Omnichannel Customer Experience
Uwe Kreuter, CCT Deutschland
Room 121 Session ID: 810
Healthcare Network Eases Pain with Avaya Cloud Solution from TeleTech Technology
Stephen Mitchell, CPS
Ricard Accordino, TSG
Martin Castro, TeleTech
Room 122 Session ID: 811
Deploying UC&C: Best Practices for the Cloud Era
Rachna Srivastava, Nutanix
Thenu Kittappa, Nutanix
Room 123 Session ID: 812
How Advanced Analytics Changes the Game for Communications Management
Larry Foster, Calero
Room 124 Session ID: 809
Self-Service and Help Desk Agent: MACDs for Avaya, Nortel or Both
Teresa Dixon, Unimax
Phil Moen, Unimax
11:00 AM 2:30 PM
Dedicated Exhibition Time 11:00 - 2:30
LUNCH in Exhibit Hall 12:00 - 1:30
2:30 PM 3:30 PM
Room 101 Session ID: 504
Track: Services Solutions FDesigning a Digital Engagement Experience and Journey Mapping on Avaya's Support Website
Michael Sale, Avaya
Room 102 Session ID: 407
Track: ATF / Networking Wi-Fi Technology Deep Dive Part 2: Deploying a Purpose-Fit Wireless LAN using Avaya WLAN 9100 Portfolio
Todd Savarese, Avaya
Jayanthi Srinivasan, Avaya
Room 103 Session ID: 406
Track: ATF / Networking Campus Network Design and Deployment
Steve Emert, Avaya
Graham Gudgin, Avaya
Room 104 Session ID: 6xx
Track: Team Engagement & Collabortion Accelerating your Path to a Multi-touch Customer Engagement Solution with Pod
Scott Hanwell Owns
Room 112 Session ID: 604
Track: Team Engagement & Collaboration Avaya Breeze™ Client SDK: How to Customize and Enrich Your User's Experience
Barry O'Connor, Avaya
Room 113 Session ID: 212
Track: Customer Engagement Advanced Vectors: Variables Explained, How and When to Use Them
Larry Bankhead, Providence Health & Services
Room 111 Session ID: 213
Track: Team Engagement & Collaboration Analytics and Business Intelligence with the Flexibility of Today's Multi-Touch Contact Center Needs
Vidya Balasubramanian, Avaya
Room 121 Session ID: 719
Track: Tools Unified Communication: Monitoring and Troubleshooting Tools
Steve Romanelli, Strategic Products Services
Chris Clauss, Strategic Products Services
Room 122 Session ID: 631
Track: Team Engagement & Collaboration From Private Clouds to the Integrated PodFX - Deploying the Avaya Aura Platform Your Way
Lisa Marinelli, Avaya
Room 124 Session ID: 719
Track: Tools End Phone Number and Toll Free Number Management Headaches
Room 124 Session ID: 408
Track: Networking Data Networking for Voice Professionals Part 1
David Lover, Arrow Systems Integration
3:30 PM 3:45 PM
Break
3:45 PM 4:45 PM
Room 101 Session ID: 214
Track: Customer Engagement
Trends in the Avaya Experience Portal Application Universe
Chanley Charles Geveshausen, VOX Network Solutions
Room 102 Session ID: 303
Track: Emergency Services Being Proactive with Avaya
Freddy Herrera, Carlson Wagonlit Travel
Room 103 Session ID: 409
Track: ATF / Networking Fabric Best Design and Troubleshooting Practices
Jeff Cox, Avaya
Carl Devincentis, Avaya
Room 104 Session ID: 630
Track: Team Engagement & Collaboration Introduction to Avaya Equinox – Business Value Proposition and Differentiation
Paul Relf, Avaya
Brad Black, Avaya
Room 111 Session ID: 215
Track: Customer Engagement Multi-Touch Workspaces Desktop: An Innovative User Experience for Digital Customer Engagement
Ravishankar Devendran, Avaya
Room 112 Session ID: 614
Track: Team Engagement & Collaboration Cloud Your Way: Avaya IP Office™ Cloud Deployments
Craig Iwata, Avaya
Mark Massingham, Avaya
Room 113 Session ID: 615
Track: Team Engagement & Collaboration Allowing Your Web App to Talk to Your Phone System Through Avaya Breeze™
Nick Kwiatkowski, Michigan State University
Room 114 Session ID: 713
Track: Tools Beyond 46xx Settings: Managing IP Phone Settings and Firmware
Sam Osheroff, University of Washington
Room 121 Session ID: 216
Track: Customer Engagement Customer Journey Routing: The Process to Move from Skills-based Routing to Attribute Matching
Valentine Matula, Avaya
Room 122 Session ID: 714
Track: Tools Keeping Avaya Aura® Current with System Manager's Solution Deployment Manager (SDM) Service
Mike Disaia, Avaya
Room 123 Session ID: 410
Track: ATF / Networking Next Generation WLAN and the Future of the Mobile Enterprise Access
Jayanthi Srinivasan, Avaya
Prasad Pammidimukkala, Avaya
Alan Hase, Avaya
Room 124 Session ID: 411
Track: Networking Data Networking for Voice Professionals Part 2
David Lover, Arrow Systems Integration
4:45 PM 5:00 PM
Break
5:00 PM 7:00 PM
Viva Las ENGAGE in the Solutions Expo
Marquee Ballroom
7:30 AM 8:00 AM
Continental Breakfast
8:00 AM 9:45 AM
Avaya Customer Innovation Awards
Panel Discussion: Services Enable the True Benefits of Technology
Tom Brennan, VP Global Support Services, Cloud and Managed Services Delivery, Services R&D
(with David Rolling, & Carl Knerr)
Disrupting Analytics
Laurent Philonenko, CTO
Guest Speaker
Jeffrey Ma
Closing Remarks & Summary Video
Morag Lucey and Brenda Emerson
9:45 AM 10:00 AM
Break
BREAKOUT SESSIONS
10:00 AM 11:00 AM
Room 101 Session ID: 304
Track: Emergency Services
SIP Phone E911 Solution: An Open Source Option
Track: Business Strategies What I Learned on My Road to SIP
Jeff Dhaenens, Volkswagen Group of America
Room 104 Session ID: 225
Track: Customer Engagement To Wait or Not to Wait? Offering Callback is No Longer Optional
Kirk Jesser, Interactive Northwest, Inc.
Larry Bankhead, Providence Health & Services
Room 111 Session ID: 617
Track: Team Engagement & Collaboration Everything Happens in Zang Spaces
Bryan Dingwall, Avaya
Room 112 Session ID: 718
Track: Tools Successfully Manage Avaya and Skype for Business in the Same Environment
Phil Moen, Unimax
Teresa Dixon, Unimax
Room 113 Session ID: 217
Track: Customer Engagement Avaya Oceana™: Transforming Global Contact Centers
Stephen Durney, Avaya
Room 114 Session ID: 113
Track: Business Strategies A Real-World Migration from On-Premise PBXs to the Cloud
Dan Cardaropoli, Strategic Products Services
Mike Taylor, Strategic Products Services
Room 121 Session ID: 716
Track: Tools Debugging Avaya SIP
Andrew Propkop, Arrow Systems Integration
David Lover, Arrow Systems Integration
Room 122 Session ID: 628
Track: Team Engagement & Collaboration Improving Productivity and Staff Collaboration with IP Office Platform
Mark Massingham, Avaya
Room 123 Session ID: 111
Track: Business Strategies Cloud 101: Foundations for Telecom Admins
Dwight Reifsnyder, ConvergeOne
Room 124 Session ID: 222
Track: ATF / Networking The Future of Customer Services is Here: New Technology through Practical Avaya Oceana™ Applications
Valentine C Matula, Avaya
Track: Team Engagement & Collaboration The Gory Details of Session Manager Routing
John Waber, Arrow Systems Integration
Room 111 Session ID: 219
Track: Customer Engagement Avaya Engagement Designer Live: Discover the Possibilities of Databases and Websites
Stephen Durney, AvayaVishal Saxena, Avaya
Room 112 Session ID: 719
Track: Tools Stump the Experts: Avaya Aura® Communication Manager and SIP Topics
Nick Kwiatkowski, Michigan State University
David Lover, Arrow Systems
Room 113 Session ID: 627
Track: Team Engagement & Collaboration Deploying Avaya Equinox: Lessons From the Field
Brad Black, Avaya
Paul Relf, Avaya
Room 114 Session ID: 719
Track: Tools Avaya Aura® Communication Manager and SIP Topics
Nick Kwiatkowski, Michigan State University
David Lover, Arrow Systems
Room 121 Session ID: 505
Track: Services Solutions Deep Dive into Avaya Diagnostic Server: Next Gen SAL and SLA Mon™
Sung Moon, Avaya
Room 122 Session ID: 114
Track: Business Strategies Secrets of a Successful SIP Trunking Migration
Larry Riba, TIAA
Room 123 Session ID: 414
Track: ATF / Networking Cyber Security: An In-Depth View
Ed C. Koehler, Avaya
4:00 PM 4:15 PM
Break
4:15 PM 5:15 PM
Room 101 Session ID: 415
Track: ATF / Networking
Managing Your Smart Enterprise
Carl Devincentis, Avaya
Room 102 Session ID: 620
Track: Team Engagement & Collaboration Run Your Business in the Cloud with Zang Office
Bryan Dingwall, Avaya
Room 103 Session ID: 416
Track: ATF / Networking Optimize Your Wide Area Network with SD WAN
Steve Emert, FatPipe
Room 104 Session ID: 115
Track: Business Strategies Roundtable: Sharing Our Healthcare ROI Stories
Tara Mahoney, Avaya
Room 111 Session ID: 622
Track: Team Engagement & Collaboration Understanding TLS Security Certificates
David Lover, Arrow Systems
Room 112 Session ID: 712
Track: Tools Avaya Aura® Management -- What to Use When and What's Next with Aura Application Management
Mike Disaia, Avaya
Room 114 Session ID: 221
Track: Customer Engagement IoT Technical Architecture Framework as Applied to Contact Centers
Nikhil Deshpande, Avaya
Room 121 Session ID: 116
Track: Business Strategies Simplified Endpoint Management in the Cloud with Avaya Pod Fx™
Greg Hill, Avaya
Allen Nemer, iNEMSOFT
Room 122 Session ID: 717
Track: Tools Avaya Aura® Security Roadmap and Best Practices
Jeff Ridley, Avaya
Room 123 Session ID: 634
Track: Team Engagement & Collaboration Avaya Equinox - Next Gen Avaya UC
Dwight Reifsynder, ConvergeOne
Dave Reifsnyder, ConvergeOne
Room 124 Session ID: 6xx
Track: Team Engagement & Collaboration Panel on Messaging; Migrating from Voicemail
Scott/Kim
