Informationstag Kommunikation 4.0

Wir freuen uns über Ihr Interesse an unserem Informationstag Kommunikation 4.0 – wie KI unsere Welt der Kommunikation verändern wird.


Gemeinsam mit ausgewählten, innovativen Partnern und Lösungsanbietern zeigen wir Ihnen Möglichkeiten auf, die Ihnen Avaya bietet, um künstliche Intelligenz in Ihre Unternehmenskommunikation zu integrieren. In Fachvorträgen und mit Live-Demos erfahren Sie, wie Sie Ihre eigenen Kommunikationsabläufe mit Hilfe von KI optimieren können.


AGENDA
UHRZEIT VORTRAG
11:00 - 11:30 Registrierung & Kaffee
11:30 - 11:45 Begrüßung
11:45 - 12:15 Kommunikation 4.0 - Wie KI unsere Kommunikation verändern wird
Andrew Maher, Engagement Evangelist Avaya Deutschland GmbH
12:15 - 12:45 KI und Customer Service - ziemlich beste Freunde
Harald Henn, CEO Marketing Resultant GmbH
12:45 - 14:00 Mittagessen & Netzwerken
14:00 - 14:30 Was entsteht, wenn man WebChat und WhatsApp mit Prozessautomatisierung mixt und eine Prise KI hinzugibt?
Frank De Schrijver, COO Pridis B. V. - Nijkerk, Niederlande
14:30 - 15:00 How using Artificial Intelligence saves Lives
Lars Maaløe, Co-founder & CTO Corti.ai - Kopenhagen, Dänemark
15:00 - 15:30 Wie der immer verfügbare, persönliche KI Assistent Ihre Meetings und Konferenzen auf die nächste Stufe bringt
Noam Fine CEO, Over.ai – Tel Aviv, Israel
15:30 - 16:15 Kaffeepause & Netzwerken
16:15 - 16:45 Voice and Chat Banking - Can your Bank do this?
Rachel Batish, Co-founder & CRO, Conversation.one – Sunnyvale, USA
16:45 - 17:30 Avaya bringt KI ins Contact Center
17:30 - 17:45 Zusammenfassung
18:00 Abendessen & Netzwerken

Unsere KI-Partner

Koopid

Persistent Messaging Across the Experience

Pridis believes - that the relationship between a business and a customer should be modeled as a transparent and persistent conversation. That it is time to break the silos of multiple channels - voice, chat, digital self-service, bots - and consolidate customer interactions into a single, elegant paradigm. It is time for a radically simple architecture, with AI at the core of Customer Experience Orchestration. www.koopid.io

Koopid

Bringing Conversations into the Experience

Conversational applications offer a different form of interaction, that allows the user to freely talk or text when they interact with your business. The customer no longer needs to adapt himself to an IVR or app – now the customer talks and Conversation.one will do whatever it takes to understand the request and provide a precise and accurate reply. www.conversation.one

Koopid

Voice over AI

Creating new value for businesses large and small with an always-on AI personal assistant on every phone call - that is only a word away. No device or app needed. Over.ai also brings the next generation conference management and meeting efficiency, with the world's first enterprise-ready voice assistant for conferencing. www.over.ai

Koopid

Artificial Intelligence that Saves Lives

We imagine a future where every emergency dispatcher will perform at elevated levels thanks to a new kind of human-computer partnership. Corti is the digital assistant that utilizes artificial intelligence to enhance the decision-making of emergency dispatchers in real-time. www.corti.ai