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LumenVox transforms customer communication. Our flexible and cost-effective technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive—we support a multitude of applications for voice biometrics, inclusive of passive and active authentication for fraud detection. And we do it all by putting you and your customers first.
The modern world relies on a complex array of technologies to keep turning. IR’s aim is to simplify that complexity.
IR provides insights, monitoring and support to keep payment hubs, unified communications ecosystems and contact centers running as they should.
IR Prognosis, multivendor real-time experience management software, gives Avaya customers full visibility of their Unified Communications (UC) and Contact Center (CC) ecosystems and enables them to maximize their investment’s performance and availability.
IR has been working with Avaya since 2009, is a DevConnect Technology Partner, is part of the Select Product Program, and has solutions available on the Avaya price list.
In a world that necessitates individuals and organizations adapt to the rise of the anytime, anywhere work culture, our enterprise communication tools, platforms, devices and applications must be integrated and streamlined. SYNNEX Westcon Unified Communications and Collaboration can help you leverage both on-premise and transformative cloud (UCaaS) based voice, video, messaging and collaboration communication solutions to best enable organizations to maximize productivity while, at the same time, efficiently manage capital.
Tenfold is a global leader in Next Generation CTI solutions for sales and service organizations. Tenfold is backed by Salesforce Ventures and trusted by its customers and partners to improve and analyze more than 1.5 Billion interactions every year. In 2019, Tenfold and Avaya entered into a strategic product partnership including both an OEM and resale relationship to provide Avaya partners and customers with a simple and powerful solution to connect Avaya's Cloud and Premise offerings with industry leading CRMs such as Salesforce, Microsoft Dynamics, ServiceNow, Zendesk and others. Through this partnership, the companies have seen amazing market traction including several 7-figure subscription revenue wins with Fortune100 clients (press release) and are continuing to expand the collaboration to bring more value to partners and customers through deep integration across Avaya's entire portfolio. For more information on the Tenfold and Avaya partnership, please click here.
Jenne, Inc. is a leading U.S. based value-added distributor of technology products and solutions focusing on unified communications and collaboration, data networking, video conferencing, physical security, the Internet of Things (IoT) and the cloud, including equipment and software for the SMB and Enterprise markets. Since the company’s founding in 1986, Jenne has been committed to providing value-added resellers, integrators and service providers with a broad product selection, competitive pricing, on-time accurate delivery, outstanding technical support plus ongoing sales and technical training through Jenne University. More than 180 major manufacturers partner with Jenne.
Xima is moving to the Cloud. Xima CCaaS is a scalable, customizable, and easy-to-use contact center solution that provides a smooth experience for your customers and contact center agents. CCaaS is designed to work harmoniously with Avaya Cloud Office as well as IP Office customers' on-premise solution. Xima CCaaS provides in-depth IVR options, Skills-Based Routing, Queue Callback (Callback Assist), and Web Chat. Get standard and custom reporting, wallboards, agent tools, and CRM Integrations.
What about Customers not moving to the cloud? Xima Chronicall isn't going anywhere so we have a solution for all customers.
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.
Our omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers. To learn more about eGain, visit www.eGain.com.
Inisoft specializes in omni-channel agent desktop and agent scripting. Our solutions are designed to complement Avaya products such as CCElite, AACC, Avaya POM and Avaya Workspaces. For more than 20 years, Inisoft has partnered with Avaya to tailor contact center solutions that empower agents and provide a great customer experience. Avaya and Inisoft have joint customers in a wide range of sectors all over the world. All Inisoft products can be purchased directly from Avaya together with the required support and implementation packages.
Linkedin: https://uk.linkedin.com/company/inisoft-ltd
At 14,000 users strong, the International Avaya User Group (IAUG) is one of the world’s largest international organizations for communications technology professionals. As the forum for the global Avaya customer community, IAUG provides a voice and resource for Avaya customers everywhere. IAUG is by customers, for customers. We are here to provide the platform for Avaya users to connect and work together to troubleshoot, network, and learn.
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at https://www.avaya.com.
Nuance is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. We have partnered with Avaya for 20 years, working with hundreds of organizations around the world in financial services, telecommunications, retail, government and more. Our voice, biometrics and digital solutions create better, more secure experiences in the contact center and on the web. For more information, please contact Dave Smith, the global Avaya account manager at Nuance.
Verint® helps organizations simplify, modernize, and automate customer engagement through its proven cloud and hybrid offerings. Our innovative portfolio of customer engagement solutions leverages the latest in artificial intelligence and advanced analytics technology to help organizations unlock the potential of automation and intelligence to drive real business impact. Learn more at www.verint.com/engagement.
Syntec is a global PCI DSS Level 1 Service Provider. Our multi-award winning CardEasy Cloud service helps protect both Avaya and its customers from sensitive cardholder data, reducing risk, compliance burden, cost and PCI DSS scope. Backed by our DevConnect Certification, CardEasy works with all telephony and payment service providers and includes unique features that support rapid deployment, reduced cost, as well as drive customer trust and satisfaction.
CardEasy Voice and Digital Payments are available for Avaya OneCloud, ensuring seamless, intuitive experiences while delivering strong security. Our simple CardEasy widget for Workspace provides secure payment services for voice-based payments, even to the most complex of customer needs.
Starfish is a global software company that provides communication management solutions for the world’s most successful businesses. Our technology automates the management of multi-vendor UC and CC platforms for on-premise, cloud-based and hybrid environments.
Join us to learn more about out new cloud-ready offering, Starfish Management as a Service (MaaS).
MaaS is an automation platform for provisioning, self-service and resource management that will help your customers:
Jabra is a leader in engineering communications and sound solutions – innovating to empower businesses. Proudly part of the GN Group, through sound and video we help transform the way people work and live. Jabra engineering excellence leads the way through the creation of integrated headsets, speakerphones, and communications tools that help professionals work more productively; wireless headphones and earbuds to better and actively participate in calls, enjoy music, and effectively consume media. Jabra’s pioneering video conferencing solutions provide seamless collaboration between distributed teams and individuals, so important in today’s remote worker environment.
Founded in 1869, The GN Group operates in 100 countries and employs more than 6000 people.
Resource Software International Ltd. (RSI), an Avaya DevConnect partner, builds advanced analytics solutions for Avaya communication systems including IP Office, CM, OneCloud and ACO. We create intuitive solutions that monitor, measure, and manage the effectiveness of collaboration ecosystems to empower greater productivity for every enterprise. RSI works with Avaya and our mutual business partners to provide customers tailored analytics solutions that fill the gaps, simplify integrations and improve business outcomes. Our core application, Shadow All In One Analytics includes real time dashboards, cradle-to-grave call analysis, historical call center reports, call accounting, call recording playback, team collaboration adoption metrics, and emergency notification under one roof.
Attention Avaya! For more than 20 years, your competition has leveraged network dependencies to gain IP voice market share. Your partner, NVT Phybridge, is here to help you take back control and neutralize your competitor's advantage with disruptive networking innovations. Additionally, our technology is available with Avaya part numbers, so you will retire quotas and get paid!
Together, we've already helped countless organizations modernize to Avaya IP offerings, including the FBI, 10 Downing Street, Michigan State University, and many more. Let's work together to become the trusted thought leader, elevate our continued success, and deliver experiences that matter!
With its advanced, intuitive interface, Kurmi Software provides a toolset for the daily configuration and management of UC & CC solutions. It can be adapted to all of the customer’s business rules to improve service delivery team productivity and cut costs. From a single pane of glass, admins can manage Unified Communications & Contact Center solutions in a hybrid (cloud & on-premise) environment.
Kurmi Software develops advanced technology that is used by some of the biggest companies in the world.
Save your customers $400+ agent/month, and increase outbound connect rates 10x. Journey (founded by former Avaya CTO Brett Shockley) and Avaya have partnered to transform the way enterprises interact with customers leveraging Journey’s award-winning trusted identity solution. Journey won Best of Enterprise Connect and Best Innovation in CX with a ground-breaking identity platform enabling unmatched security, privacy, and an elegant user experience. Our joint solution delivers significant benefits to businesses with a fast and elegant approach to new account enrollment, customer authentication, and interactions like payment processing, eSignatures, and more.
INI has been a leader in self-service contact center applications since 1992. Recognized for our expertise in conversational speech, outbound, and callback technologies, we deliver solutions that combine technical prowess with a user-friendly customer experience.
INI’s approach emphasizes close collaboration with clients and partners to create real-world solutions that reduce the cost of providing superior customer service. We optimize each client’s solution for their business processes, existing infrastructure, and customer relationship goals.
As a Technology Partner of the Avaya DevConnect Program, INI leads the way for emerging contact center technologies, providing innovative, highly stable solutions for on-premise and cloud-based platforms.
INEMSOFT is a software development company with headquarters in Frisco, Texas. The company specializes in unified communications and mission-critical push-to-talk applications. The company’s ClassOne® product line encompasses multiple enterprise applications addressing customer’s needs for Land-Mobile-Radio interoperability, Zero-Touch device management, emergency response, radio dispatch with advanced call center. Our software supports on-premise and cloud-based deployment models. We have deployed our solutions to some of the largest and mission-critical customers, including class 1 railroads, commercial airlines, public safety agencies, universities, utilities, and financial institutions.
CCT is leading the way in customer experience management solutions by offering an end-to-end approach to manage deeper customer relationships through modern Omni-Channel and collaboration Solutions. In 2019 CCT was awarded by Avaya for the International innovation partner of the year award. The extremely knowledgeable Consulting and Integration team is on the leading edge, to deliver new solutions for a modern, customer-oriented communication. CCT offers his ContactPro Omni-channel desktop flagship solution for Avaya OneCloud™ Contact Center as a Service (CCaaS) solutions through the Avaya DevConnect selected partner product program and was awarded by the Avaya for DevConnect Partner of the year in 2015.
Koopid provides a digital platform that automates and orchestrates customer conversation to deliver optimal service outcomes. Koopid's patented AI platform and designer tools extend Avaya platforms to enable customer experience leaders to rapidly automate and modernize their customer-facing interfaces. Koopid is built by Avaya pioneers to serve the modern, digital-first consumers, and designed to work seamlessly with existing and new Avaya communications solutions. At Koopid we believe consumers should expect their conversations with brands can be on their own terms, on their timetable, and with complete transparency. Together, Koopid and Avaya deliver just that.
