Maximizing your infrastructure and enhancing team productivity and the user experience

• Avaya Smart Workspace solution delivers a location-aware interaction that automatically allocates collaboration services to employees, visitors and customers
• Get details on our midmarket portfolio and the latest Avaya Aura collaboration capabilities, with a consistent user experience across all platforms and applications
• Experience AvayaLive™ Engage, a cloud-based immersive Web collaboration tool that facilitates innovative new ways to meet, sell and learn
• AvayaPowered™ Cloud solutions enable UC, contact center and video as a service

Increasing customer loyalty through omni-channel experiences in the branch and mobile devices

• Avaya blends smart communication, computing devices, and customer service applications to enable banking transactions from anywhere
• Mobile check-deposit application enables a bank’s contact center to initiate an immediate call to the customer if an error occurs, without the customer having to explain the issue again
• Advanced data analytics, omni-channel capabilities, video conferencing, and mobile applications increase customer loyalty and drive profitable business growth
• Use a next-generation smart mobile customer-service kiosk to cater to users’ specials needs, using sign language or initiating a video call with a customer-service agent who can push relevant information

Build a world-class network by eliminating complexity and increasing agility

• Smart Networking Operations feature a dynamic dual-active data center solution for hypervisor environments
• Fabric auto attach of VMs further automate setup of required networking services for applications
• Live IP video feeds highlight the power of fabric multicast and the value of extending the fabric over an IP WAN
• Automated secure attachment of users and IoT devices to the network, managed with a single network controller: Avaya Fabric Orchestrator

Improving patient experience through accurate communications, follow-up and instant access to experts

• Avaya Digital Healthcare, where doctors and staff effectively communicate with care teams from clean rooms, or dynamically reach global specialists from the Operating Room
• Avaya Fabric-based network supports enhanced clinical engagement and better patient outcomes
• Connects SIP-based devices such from paging systems to video phones, to help buttons

Enhancing guest experience, improving staff efficiency and increasing revenue

• The Avaya SDN Fx architecture provides secure networking for guest network data, PCI transactions, business traffic, CCTV, and voice
• Avaya’s Engagement Development Platform (EDP) can be leveraged with existing Property Management System (PMS) to engage guests on a personal level
• Smart Wi-Fi enables a personalized customer experience, from providing “Personal Wi-Fi” to understanding a guest’s location on the property, enabling intelligent, real-time responses to guest needs

Enhancing visitor or spectator engagement, improving staff efficiency and increasing revenue.

• Deliver rich content, tailored to the visitor, highlighting services and upgrades while they are onsite to their preferred device
• Keep the conversation going after their visit is concluded to build loyalty and preference
• The Avaya SDN Fx architecture provides secure, agile and reliable services on an automated core

Enhancing emergency response and public safety

• Avaya helps agencies access and utilize rich data to gain situational awareness
• Next generation of Emergency Services networks-- voice, text and video
• Location based on mobile cellular networks enabling explicit location information

Cost effective solutions addressing the security, communications and situational operations of modern campuses across all verticals

• Showcases Avaya’s full stack of products with best in class partner technology
• Demonstrates the power of Avaya’s Fabric Networking, SIP based Aura and IP Office solutions making the Internet of Things truly possible
• A security alert to a mobile device can intelligently trigger strobe lights, CCTV, automatic door locks, PA systems, emergency call notifications and alarm buttons

Improving the campus experience for students and educators

• Avaya improves campus security, enables distance learning, and supports new education delivery models to drive a superior student learning experience
• Avaya’s Engagement Development Platform (EDP) can be leveraged with existing Property Management System (PMS) to engage guests on a personal level
• Smart Wi-Fi enables a personalized customer experience, from providing “Personal Wi-Fi” to understanding a guest’s location on the property, enabling intelligent, real-time responses to guest needs