Agenda

Abstract

This presentation discusses the business and technology challenges that customers face today in Enterprise and Data Center environments. We will discuss Avaya’s strategy and solutions as well as the value propositions you can present to customers based on a Avaya solution. The presentation will also include example use cases to make the solution more tangible.

Speaker(s)

TJ Schuler

Abstract

Networks must evolve in an era of clouds, virtualization and big data. They must become more agile, with simplified network architectures to meet the demands of business, mission and operational requirements. The emergence of SDN and network virtualization (with open-source software like OpenStack to manage them) is forcing network vendors to adapt their product & technology offerings to fit into transformed network environments that are managed by open source and multi-vendor tools.

In this session, we will discuss Avaya’s offerings (tools & technologies) and how they integrate with open environments to realize any organization’s dream of a truly-open, interoperable, scalable and a simplified network.

Speaker(s)

P. Unbehagen

Abstract

Big Data-driven process engineering and context aware information is fueling innovation and new revenue opportunities for many organizations. Big Data deployments require a highly scalable, high-performance, and easy to manage compute system. An Avaya Fabric Connect solution is engineered from the ground up for high performance and operational simplicity. It delivers both very high capacity and a flexible network infrastructure to handle the massive levels of information, “Big Data” generated by users. Explore how a High Performance Avaya Fabric Connect solution for big data and analytics can help you transform your business and achieve a competitive advantage.

Speaker(s)

Lapuh

Abstract

When knowledge workers and contact center agents have the ability to integrate business processes within their communications environment, they become more productive and, in turn, the customer experience is drastically improved. Many options are available to “connect” Avaya solutions and CRM databases; for example, to enhance functionality and create an integrated experience. Joint solutions combine the functionality of both interaction and transaction based functionality to deliver a complete solution, which allows you to leverage your multi-vendor environment more effectively, increasing ROI and avoiding expensive and disruptive rip and replace alternatives.

Speaker(s)

Ahmed Helmy

Abstract

As SPs-SIs look to build out and host dynamic cloud services, they’re running into a wide range of complexities, ranging from infrastructure, networking integration, vendor interoperability, reliability and maintaining SLAs, as well as providing new utility pricing models. Collectively, it presents a challenge for SPs-SIs looking to offer end-to-end services. Consequently, instead of holistic “as-a-service” offerings, we find niche offerings that are specialized in only part of the delivery model (IaaS, PaaS, CaaS).

By way of Avaya’s industry-leading Fabric Connect networking technology—our consolidated infrastructure environment called “Collaboration POD”—coupled with our adoption of open-stack for multiple virtualization hypervisors and SDN hooks, and our Collaboration and Contact Center application heritage, Avaya has created a turnkey solution and model that enables SPs-SIs to quickly “drop in” cloud services. We call it the “easy button” for real-time communications and cloud services that includes an all-inclusive, pay-as-you-go infrastructure and service model for private, public and hybrid cloud deployments. In this session, we’ll explore the offerings coming in 2015 and how these solutions will become the foundation for Avaya’s cloud innovative.

Speaker(s)

Andrew Rufner

Abstract

The fact that the issue of security is becoming a very big topic in IT goes without saying. We are hearing a lot more about data breaches within retail and banking as well as other verticals such as entertainment. But the reality is that these types of attacks are going on constantly. It is also important to consider that the strategies of the attackers have evolved so that traditional network approaches can fall woefully short. Advanced Evasion Techniques and automation are now the tools of the trade for attackers. The hacker community as well has evolved from mischievous college kids or disgruntled employees to a full scale industry where even whole nations participate. The rules of the game have been changing and yet we keep reacting with the same tools and methods that are unfortunately well understood by those we are trying to thwart.
Avaya has developed a networking technology and solutions approach that can help you change the rules.

Speaker(s)

Ravi Subbarao

Abstract

Advancements in the reliability and performance of WLAN enable the delivery of E-Learning, mobile medical equipment for the Hospital or personalized Guest Wi-Fi in the hospitality sector. However, each application has some unique requirements/challenges that “generic Wi-Fi” will not be able to solve. Based on real-world experience and examples, this session explores the unique requirements and provides best practices in the design and deployment of WLAN solutions for the Education, Healthcare, Hospitality, State and Local Government, and High Density environments.

Speaker(s)

V. Doma

Abstract

An introduction to the concepts and value of Avaya Fabric Connect. This session will cover the high level capabilities of Avaya Fabric Connect and how it can transform business today.

Speaker(s)

P. Unbehagen

Abstract

Introducing video into your contact center provides a new level of intimacy between the customer and your company. Customers are much more likely to have a positive experience and increase a company's Net Promoter Score with video involved in the interaction. We will explore use cases that highlight video as well as technology and human factor elements that represent the best practices that all go into a successful deployment.

Speaker(s)

Dr. Ram Kashi

Abstract

This session will help you to understand the current lifecycle status and 2015 plans for the Avaya Communication Server 1000. This breakout will present options to migrate from the Communication Server 1000 to the Avaya Aura® platform and will review lessons learned and benefits based on actual customer experience. In addition, the session will encompass not only the Communication Server 1000 but also look at important solution elements such as the clients, messaging and contact center as well.

Speaker(s)

Ahmed Kamal

Abstract

IP multicast is one of the most complex and difficult technologies in IT. It often takes years of painful experience before an engineer can really say that they can design and support an IP multicast environment. Learn how Avaya’s Fabric Connect technology can deliver a far simpler and yet superior approach to traditional methods. In this session you will learn and understand the methods that Fabric Connect uses to support IP multicast environments as well as step by step procedures to enable and implement the technology. There are many of the challenges in deploying secure, reliable IP Video Surveillance solutions. This session describes how Avaya is addressing these challenges in small, medium, and large Video Surveillance designs. Learn about the benefits of Avaya Fabrics, and Unified Access products, tested in collaboration with Avaya Video Surveillance Partners, and how these solutions can dramatically improve not only performance, but also operational efficiency for a variety of vertical markets and customer requirements.

Speaker(s)

Passamonte

Abstract

IPv6… yes it’s coming. Like many things that creep up slowly, by the time you are taking notice it’s too late! IPv6 is being deployed today in many networks. With it comes new challenges for application designers and IT staff. Learn how Fabric Connect can help ease that burden significantly. Don’t know anything about IPv6 you say? No worries! There will be a short tutorial on the main points before we do the deep dive. Have fun with it after all… you can’t run forever!

Speaker(s)

Koehler

Abstract

Networks are going through a transformation to meet the compute resources needed to match with the ever changing business demand. Siloes of compute resources are getting virtualized and deployed in the cloud. A truly virtualized and multi-tenant network is the foundation for cloud-based architectures and IT models. Avaya Fabric Connect is the Industry's first true multi-service / multi-tenant architecture that extends the end-to-end reach of Fabric from your remote offices to your public, private and hybrid cloud Data Centers across the Metro and WAN networks. In this session you will learn how you can evolve your network with Avaya Fabric Connect and benefit from faster time to service, better agility, better business continuity, and increased efficiency.

Speaker(s)

Lapuh

Abstract

This session will help you to understand the current lifecycle status and 2015 plans for the Avaya Communication Server 1000. This breakout will present options to migrate from the Communication Server 1000 to the IP OFFICE environment and will review lessons learned and benefits based on actual customer experience.

Speaker(s)

Sumedh Ganpathe

Abstract

Customer Engagement Optimization is Verint’s new holistic approach bringing together Customer Analytics, Customer Engagement and Workforce Optimization to provide a catalyst for end-to-end transformation,

A key component to improving processes and optimizing the workforce is Desktop & Process Analytics. Understand how Verint Desktop & Process Analytics can first help understand the execution of employees across contact center, back office and branch. And then drive a change in behavior to improve the execution and make the experience of customer more consistent.

Speaker(s)

Michiel Lely

Abstract

20 years ago, companies sought managed WAN services from Carriers in the form of X.25, Frame Relay and ATM at speeds ranging from Kbps to Mbps. That evolved over the next decade to MPLS services running on OC-192 backbones from a variety of different players enabled by deregulation of the industry. Those services have become the cash cows of the Service Provider market, where they have maintained premium pricing and pushed aside the flexibility of the technology for rigid offerings.

Yet, technology has continued to evolve. The speed and reliability of the Internet is such that people use it regularly for real time voice and video communications. Furthermore, remote workers that utilize the Internet from home, customer/partner sites or even the local coffee shop are becoming more prevalent. So, how do we leverage these trends on a larger scale to cut costs and gain productivity for the business? Come learn about the technologies that can turn your branches into Corporate Hotspots.

Speaker(s)

A. Rufener

Abstract

It’s been an exciting year at Avaya, and the innovation continues with several new products launching in early 2015. This session will be an overview of each of the new platforms in the portfolio and where they fit into the overall solutions being delivered by Avaya.

Speaker(s)

Ravi or Doma

Abstract

Avaya’s SLA Mon™ technology can help you optimize your network and pinpoint issues fast from the comfort of your desk. This patented technology consists of an SLA Mon™ Server and firmware agents in our products that communicate with each other to enable advanced diagnostic features such as remote phone control, packet sniffing, and network monitoring. Join this session for a live demonstration of the Avaya Diagnostic Server with a focus on how to configure it and leverage it to optimize your network and solutions.

Speaker(s)

Dinakar Tadepalli

Abstract

Avaya Cloud Engagement for Unified Communications and Contact Center provides organization and teams with a full range of SIP Based secure, cloud-based advanced communications and collaboration capabilities that are consumed as an opex/utility service — voice, video, mobility, messaging and conferencing capabilities.

Speaker(s)

Greg Weber

Abstract

Historically the contact center has carried the brunt of the transformation efforts. The lack of visibility into back office and retail operations has led organizations away from seeking operational efficiencies there, but if you consider how much of your OpEx is spend in back office and retail. That is a missed opportunity!

If you truly seek an omni-channel customer experience that is consistent and cost-efficient, then the time is now to align Back Office and Branch. Is it easy to transform the organization, no ... but is it feasible and is there a good ROI, yes.

Speaker(s)

Michiel Lely

Abstract

The Internet of Things (IoT) refers to a networked interconnection of everyday objects, users, and the interaction between them in a environment. Sensors, mobiles, appliances, or other type of devices are collaborating to increase and improve the services provided to end users and automated systems. IoT extends the interaction of devices and users into a manner that objects can be managed remotely and act as information gatherers to the world around us. Further, the Internet of Things transforms the manner we interact with the world around us and how network connected devices automate the world behind the scenes. Additionally, it opens up tremendous opportunities for for new ways to approach the connectivity and security of connected appliances, sensors, and users. This new world is driving new models for network connectivity for security reasons while network services are becoming more required, anytime, anywhere in secure manners. Further, network configuration, security mechanisms, and optimal connectivity control must be thought through thoroughly.
In this talk, we will discuss our perspectives on spontaneous virtual networks to support secure, automated connectivity for any type of network connection in a hyperconnected environment that is becoming common place in nearly all networks today. Allowing for distinct identity of every device to include context of the support it needs from the network.

Speaker(s)

P.Unbehagen

Abstract

IP multicast is one of the most complex and difficult technologies in IT. It often takes years of painful experience before an engineer can really say that they can design and support an IP multicast environment. Learn how Avaya’s Fabric Connect technology can deliver a far simpler and yet superior approach to traditional methods. In this session you will learn and understand the methods that Fabric Connect uses to support IP multicast environments as well as step by step procedures to enable and implement the technology. There are many of the challenges in deploying secure, reliable IP Video Surveillance solutions. This session describes how Avaya is addressing these challenges in small, medium, and large Video Surveillance designs. Learn about the benefits of Avaya Fabrics, and Unified Access products, tested in collaboration with Avaya Video Surveillance Partners, and how these solutions can dramatically improve not only performance, but also operational efficiency for a variety of vertical markets and customer requirements.

Speaker(s)

Passamonte

Abstract

An introduction to the concepts and value of Avaya Fabric Connect. This session will cover the high level capabilities of Avaya Fabric Connect and how it can transform business today.

Speaker(s)

A. Rufener

Abstract

Learn how you can add advanced capabilities to your existing Avaya contact center investments so you can stay ahead of customer expectations. In this session, we will dive into use cases and discuss how Avaya Snap-ins give you the flexibility to: Leverage WebRTC to tie web and mobile applications with voice and video to your contact center Collect and retrieve customer context and interaction data for use by other applications and agents Assign work items based on multiple attributes to ensure the matching of the right customer with agent or system Monitor and respond in real-time to spoken keywords and phrases for agent script adherence or supervisor altering Design real-time and long running workflows to manage across your processes

And we’ll preview some additional exciting new Snap-Ins that will be available in 2015!

Speaker(s)

Steve Durney

Abstract

This session will describe the cost trade-offs of a Collaboration Pod, versus a UC/CC appliance, versus a DIY virtualized environment. It will walk through a TCO analysis of a specific customer deployment and describe where and how much savings can be realized with a Collaboration Pod solution. Robin Foster, Avaya Practice Leader for ROI TCO Analysis would be the lead presenter.

Speaker(s)

Brett Butler

Abstract

Public Saftey is crucial, therefore, the network has to be stable & secure to be 100% available 24/7. With Fabric Network, the network performance is at 100% with less than 20 millisecond downtime, which means that critical situations are monitored all the time. “mission critical reliability” takes on a whole new meaning. Lives depend upon the network being available at all times. Private “stealth” networks are often required for public safety monitoring.

Speaker(s)

M. Fletcher

Abstract

The fact that the issue of security is becoming a very big topic in IT goes without saying. We are hearing a lot more about data breaches within retail and banking as well as other verticals such as entertainment. But the reality is that these types of attacks are going on constantly. It is also important to consider that the strategies of the attackers have evolved so that traditional network approaches can fall woefully short. Advanced Evasion Techniques and automation are now the tools of the trade for attackers. The hacker community as well has evolved from mischievous college kids or disgruntled employees to a full scale industry where even whole nations participate. The rules of the game have been changing and yet we keep reacting with the same tools and methods that are unfortunately well understood by those we are trying to thwart.
Avaya has developed a networking technology and solutions approach that can help you change the rules.

Speaker(s)

Ravi

Abstract

Networks are going through a transformation to meet the compute resources needed to match with the ever changing business demand. Siloes of compute resources are getting virtualized and deployed in the cloud. A truly virtualized and multi-tenant network is the foundation for cloud-based architectures and IT models. Avaya Fabric Connect is the Industry's first true multi-service / multi-tenant architecture that extends the end-to-end reach of Fabric from your remote offices to your public, private and hybrid cloud Data Centers across the Metro and WAN networks. In this session you will learn how you can evolve your network with Avaya Fabric Connect and benefit from faster time to service, better agility, better business continuity, and increased efficiency.

Speaker(s)

Lapuh

Abstract

As a world leader in contact center solutions and deployments, Avaya continues to provide businesses and partners worldwide with a rich portfolio of Customer Engagement solutions that leverage the power, flexibility and scalability of the Avaya contact center solutions. Complementing Avaya’s portfolio are new Customer Engagement solutions jointly developed with Google. Together, Avaya and Google are bringing to market the Avaya Agent for Chrome, enabling contact center agents from small, midmarket or large enterprises to work anywhere using Google Chromebooks loaded with the tools necessary for agents to perform optimally regardless of their location.

Speaker(s)

Davide Pacchindi

Abstract

Need a brief from Greg

Speaker(s)

Greg Weber

Abstract

Networks must evolve in an era of clouds, virtualization and big data. They must become more agile, with simplified network architectures to meet the demands of business, mission and operational requirements. The emergence of SDN and network virtualization (with open-source software like OpenStack to manage them) is forcing network vendors to adapt their product & technology offerings to fit into transformed network environments that are managed by open source and multi-vendor tools.

In this session, we will discuss Avaya’s offerings (tools & technologies) and how they integrate with open environments to realize any organization’s dream of a truly-open, interoperable, scalable and a simplified network.

Speaker(s)

A. Rufener or P. Unbehagen

Abstract

Hospitality networks – sports arenas, convention centers, hotels and resorts – present some very unique requirements for network operations. Extensive use of WiFi for guest services, the ability to set up and tear down quickly for trade shows, scaling stadium and auditorium WiFi to support massive use of BYOD “iGadgets” during events all present unique requirements in design. In this session we will discuss how Avaya’s Fabric Connect architecture and Avaya’s WLAN 9100 technology can be leveraged to support the wide range of services required in hospitality networks.

Speaker(s)

A. Herden

Abstract

The Enterprise edge is undergoing a rapid transformation. What is required to deliver on the promise of the true “Wireless Office?” What is the future of wired access? What are the implications of next generation high speed wireless standards such as 802.11ax standards on the wired infrastructure? How do 2.5Gbps, 5Gbps and 25Gbps Ethernet standards fit into next-generation enterprise networks? This thought-provoking session will provide a forward-looking view on next-generation network access based on key industry trends and inflection points.

Speaker(s)

A. Hase

Abstract

Discover how developers and business analysts alike can create solutions that manage customer communications and associated business processes -- without having to write any code! This session overviews Avaya’s Engagement Development platform as well as Avaya Collaboratory and Avaya Engagement Designer. Learn how to design applications to augment your contact center services, such as click-to-call with WebRTC, using Avaya Collaboratory and how to build real-life customer engagement use cases quickly and easily using Avaya Engagement Designer’s intuitive graphical interface.

Speaker(s)

Steve Durney

Abstract

This session will be a deep dive into the "How and Why" to set up the Avaya Session Boarder Controll for the Enterprise (SBCE) for VPN-less remote workers. The type of client and call sever do make a difference on the SBCE. This session will outline those differences and bring other network elements into the story.

Speaker(s)

Dan Panesar

Abstract

This presentation discusses the business and technology challenges that customers face today in Enterprise and Data Center environments. We will discuss Avaya’s strategy and solutions as well as the value propositions you can present to customers based on a Avaya solution. The presentation will also include example use cases to make the solution more tangible.

Speaker(s)

TJ Schuler

Abstract

Network Operations in organizations comprise of three specific tasks – provisioning, management and orchestration. Provisioning involves the initial deployment of equipment and once provisioning is complete, management covers day-to-day operations. Lastly, orchestration focuses on the ability to manage different network elements in concert with each other. Organizations need tools to perform these complex tasks. In addition, as technology evolves, Organizations want to ensure investments make today align with the vision of Software-Defined Networking (SDN), an approach to networking where control is taken away from hardware and given to a software application (Controller).

In this session, we will present a complete portfolio of tools & infrastructure available from Avaya and how they help organizations with automating the full operations lifecycle – from network provisioning to management to orchestration. In addition, we will also discuss how these tools provide flexibility to implement new and emerging technologies like SDN.

Speaker(s)

A. Rufener

Abstract

This session will cover Avaya Multimedia Messaging and Presence capabilities, including automatic and manual presence states, media messages, mobility, group messaging, offline messaging, and multiple device access. We will also review new client features that streamline messaging workflows, and touch on federation and deployment models for Multimedia Messaging and Presence Services.

Speaker(s)

Mike Armstrong

Abstract

Discover how developers and business analysts alike can create solutions that manage customer communications and associated business processes -- without having to write any code! This session covers Avaya’s Engagement Development Platform as well as Avaya Collaboratory and Avaya Engagement Designer. Learn how to design applications to augment your contact center services, such as click-to-call with WebRTC. Learn how you can quickly and easily build real-life customer engagement use cases using Avaya Engagement Designer’s intuitive graphical interface.

Speaker(s)

Steve Durney

Abstract

The room conferencing market is undergoing a transformation. In the next 5 years, more conference rooms than ever before are expected to be enabled with state of the art, cloud connected, intuitive to use, ultra high quality video and collaboration tools. Join us to learn how Avaya Scopia XT will drive this change by incorporating advanced technologies and state of the art design.

Speaker(s)

Martin Mills

Abstract

This session will cover the Plan of Record and Plan of Intent for all Fabric & Infrastructure products: including the VSP Portfolio, ERS 8000 Series, SDN and NMS

Speaker(s)

Randy Cross

Abstract

This session will cover the Plan of Record and Plan of Intent for Collaboration Pod.

Speaker(s)

Brett Butler

Abstract

This session will discuss the roadmap for Avaya's Team Engagement/UC portfolio including i) Avaya Aura and related applications, clients and devices ii) Avaya Scopia Video Collaboration.

Speaker(s)

Greg Weber

Abstract

This session will cover the Plan of Record and Plan of Intent for all Unified Access products: Wireless LAN, ERS Stackables and Identity Engines

Speaker(s)

Randy Cross

Abstract

This session will cover the Plan of Record and Plan of Intent for full Contact Center portfolio.

Speaker(s)

TBA

Abstract

This session will discuss the roadmap for Avaya's Team Engagement/UC portfolio including i) Avaya Aura and related applications, clients and devices ii) Avaya Scopia Video Collaboration.

Speaker(s)

Greg Weber

Abstract

Selling, designing, implementing and maintaining Avaya Fabric Networking Products and Solutions require a solid understanding of the core technologies upon which they are built. The APDS for Avaya Fabric Networking credential validates that the candidate has an introductory level of technical proficiency necessary to create specific designs and quotations to meet customer requirements. Fundamental to all earning Avaya Credentials is a solid understanding of the core technologies upon which the products and solutions are built. This session will provide the core requirements for the attendee to complete their APDS Fabric Networking Certification.

Note that this training is not a substitute for the detailed content available through Avaya Learning, but will provide a basis in preparing for the APDS credential test. The online test will be offered optionally at the conclusion of the training session.

Speaker(s)

Sari Ayoub + Christophe Maurice + Zubair Abdul Latif + Rahaf Al-Otaibi.

Abstract

If you plan on achieving the Avaya Professional Design Specialist (APDS) credential for Avaya Customer Engagement solutions, you won’t want to miss this comprehensive review session. An Avaya contact center expert will be on hand to provide a review of designing agent-assisted, automated and performance & management solutions for Avaya contact centers. We will also answer any burning questions you may have on the Call Center Elite and Avaya Aura Contact Center stacks, self-service and outbound solutions, and contact center Snap-Ins prior to sitting for the test. Note that this training is not a substitute for the detailed content available through Avaya Learning, but will serve as either a basis in preparing for or a review of the concepts to be covered in the APDS credential test. The online test will be offered optionally at the conclusion of the training session.

Note that this training is not a substitute for the detailed content available through Avaya Learning, but will provide a basis in preparing for the APDS credential test. The online test will be offered optionally at the conclusion of the training session.

Speaker(s)

TBA

Abstract

Attend this comprehensive review session of the Avaya Aura UC solutions that will increase your level of technical proficiency and provide a solid foundation to achieving your Avaya Professional Design Specialist (APDS) credential for Avaya UC. Avaya experts will cover the latest information on the Avaya Aura platform including Aura Conferencing, Collaboration Environment, Communication Manager, Session Manager, and related architecture design, messaging, and application courses. Note that this training is not a substitute for the detailed content available through Avaya Learning, but will provide a basis in preparing for and an overview of the APDS credential test. The online test will be offered optionally at the conclusion of the training session.

Note that this training is not a substitute for the detailed content available through Avaya Learning, but will provide a basis in preparing for the APDS credential test. The online test will be offered optionally at the conclusion of the training session.

Speaker(s)

TBA