Brands are built on experiences. Great experiences lead to great outcomes. This is one of the core motivators that is shared by both Avaya and IR.

At the Avaya Partner Summit in Dubai in December last year, Avaya introduced updates to the Avaya Edge partner program. These updates provide a path for partners to bundle Avaya’s advanced technology solutions to create Experiences that Matter for their customers.

One of those solutions is IR Prognosis.

In a world of increasingly complex and interconnected systems, it’s becoming more and more difficult to ensure a consistent, positive experience.

A study by Forrester found that a staggering 79% of unified communication (UC) incident tickets come from users who are reporting a problem or bad experience.

On top of that, once an incident has been reported, most of the time spent resolving an issue is spent figuring out what the issue actually is, and whose job it is to fix.

No matter how good your reactive skills are, no matter how good your customer service is, that customer and their users have still had a bad experience using the product you sold them, which can have a big impact on relationships, reputation and repeat business.

The ability to become more proactive, instead of reactive, allows issues to be anticipated before they become a problem.

By making it easier for customers to access comprehensive performance management tools, updates to the Avaya Edge partner program place an emphasis on partner value.

And IR Prognosis offers significant value, allowing partners and their customers to:

• • Ensure successful deployments (on time and on budget)
• • Anticipate potential issues before they become a problem for end-users
• • Minimize expensive outages
• • Optimize IT operations and resources
• • Rapidly troubleshoot, solve and analyze issues
• • Enhance user perception & adoption of the Avaya UC solution

By providing better access to tools, you can eliminate the reasons customer’s look at other options, by presenting them with a complete solution that will increase ROI, save time, money and resources, and ultimately, improve the end-user experience.

To find out more about IR, visit their website