Creating clarity and insight in a world of connected devices.
Avaya and IR – Better together for over ten years:
Brands are built on experiences. Great experiences lead to great outcomes. This is one of the core motivators that is shared by both Avaya and IR, and why they’ve been partners for over a decade.
IR’s Prognosis software provides a highly reliable, scalable performance management solution across Avaya’s unified communications offering.
Whether your environment is wholly Avaya, or part of a multi-vendor blended UC ecosystem, Prognosis translates multiple vendors’ devices’ cryptic communications into a language that’s actionable and easy to understand, so you can focus on delivering a better communications experience.
Deliver the best user experience
Be Proactive
Take control of your Avaya environment with proactive alerting and predictive analytics. Be aware of issues sooner, respond faster and solve UC performance issues before they become customer facing.
Easy Troubleshooting
Quick and easy troubleshooting across your entire UC ecosystem allows you to reduce the time it takes to resolve issues and improve quality of service.
Improve Call Quality
With Prognosis Call Quality 360° you can easily track voice quality issues across SBCs, throughout the network stack, and across quality metrics to show exactly where the problems lie so you can get straight to the heart of the issue.
Reports and Analytics
Get comprehensive reporting, and predictive, prescriptive, cognitive analytics in real-time. And even better, get that complex information distilled into real, actionable insights.
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