Avaya and Friends: Delivering an expanded portfolio of Verint solutions, running on Avaya’s platforms, to enhance employee and customer engagement.
The integrated Avaya Workforce Optimization suite includes Verint’s workforce engagement solutions, from call recording to workforce management, along with VOC capabilities.
And now, Avaya has expanded the portfolio of Verint solutions available on its platforms, so there are more options than ever for enhancing customer and employee engagement.
Ready to take your contact center solutions to new heights?
Knowledge Management
A comprehensive solution for managing interactions in multiple channels via a unified desktop, underpinned by knowledge management, case management and productivity-improving integration to related systems and data. Click for More Information
Voice of Customer
A powerful means of collecting, analyzing and acting on customer feedback across all channels, enabling customers to capture customer input across web, phone, email, SMS and mobile channels while providing cross-channel analysis and reporting.
Text Analytics
Helps organizations uncover actionable insights from text-based customer interactions such as email, web chat, social media, surveys, and customer communities. Deployed with Speech Analytics, it helps ensure organizations can analyze, report, and take action on every spoken and text customer interaction.
Community
Features a complete set of social applications connected to popular consumer social networks and integrated with mission-critical enterprise software. It can help organizations make better decisions and streamline social self-service based on up-to-the-minute social data--saving money and improving productivity. Moreover, your customers can start influencing your organization's decision making process and long-term business strategy.
Automated Verification
An end-to-end compliance and operational assurance solution that performs system tests across multiple vendor platforms, applications and communication paths to help ensure optimum operation. This vendor-agnostic solution actively checks systems and proactively simulates user transactions to validate operation, configuration, and performance of applications, communication flows and interaction recording to comply with internal policies and external regulations.
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3 Reasons Why Your CX Depends on a Converged Customer and Workforce Experience
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