Real-World Success With Digital Customer Experience (DCX)

A review of DCX projects, metrics, and best practices

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Get your copy of Nemertes Research: Real World Success with Digital Customer Experience (DCX)

Organizations around the globe are finding measurable success with their DCX initiatives, which has become a competitive differentiator, redefining loyalty by how well an organization engages, serves, and responds to customers and prospects. A recent global study by Nemertes Research shows that the metrics for DCX are so compelling, as business and IT leaders you must align on strategic goals and objectives you need to meet, and then move swiftly to launch your own DCX initiatives.

Nemertes Reserach, “Real-World Success with Digital Customer Experience (DCX): A Review of DCX Projects, Metrics, and Best Practices,” Robin Gareiss, President, Nemertes Research, Q1 January 2019