Today there are more opportunities and challenges than ever to effectively communicate with patients, starting with the number of channel choices — phone, web, text, or chat — used to connect with them. A one-size-fits-all strategy will not work.

Enterprise patient access and services and digital care coordination solutions must be flexible based on patients’ communication needs and where they are in their patient journey.

These solutions must also address evolving technology, business, and regulatory requirements facing healthcare organizations. Improving patient communication all along the patient’s health journey will drive operational efficiency and workflow optimization.

This in turn will reduce costs, create new revenue opportunities, and improve digital care coordination. Thus, improved patient communication will positively impact the financial health of the organization, along with improving the patient experience and outcomes.

Download this IDC and Avaya global study and learn how to solve today and tomorrow’s healthcare communication challenges