How A.I. Drives Results

in the Contact Center

There’s a lot of buzz around Artificial Intelligence. Is it impacting the Customer Experience and Customer Relationships today, or is it years into the future?

Listen to Sheila McGee-Smith, leading industry analyst for the Contact Center and Customer Experience markets and Paul Lang, head of contact center marketing for Avaya, as they discuss the reality and the promise of Artificial Intelligence (A.I.) in the contact center. You will learn:
  • What real-world A.I. trends are being investigated and trialed by contact centers worldwide
  • What the short-term future holds for more advanced A.I. functionality for agents and customers
  • How Avaya is innovating in the A.I. space both internally and with technology partners
  • The profitable business outcomes being realized by organizations who have taken the first steps toward deploying A.I. for customer care
  • The steps you can take today to reap the benefits of A.I. in your contact center
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