Journeys 2026: Focused conversations around AI innovation, CX modernization, and what’s next for enterprise communications

The AI race is reshaping enterprise CX, but true transformation shouldn't disrupt your core infrastructure. Journeys with Avaya is an exclusive, invite-only briefing for CX and IT executives looking to unlock innovation without the risk.

This year, we spotlight Avaya Infinity®, our next-generation AI-powered CX platform. Infinity layers cutting-edge capabilities—from generative AI virtual agents to real-time context mapping—directly onto your trusted communications ecosystem. We will also showcase Avaya Nexus™, our newly modernized, security-first voice platform engineered to deliver zero-downtime reliability for your most mission-critical operations. Eliminate the cost and complexity of traditional cloud migration. Join us to see how we bridge heritage reliability with tomorrow’s digital capabilities.

5 August 2026

12:00 - 20:00

Sheraton Grande Sukhumvit Bangkok

3 Key Takeaways

Avaya Infinity® and Customer
Experience Innovation

Explore how Avaya Infinity helps organizations orchestrate data, systems, and AI to deliver more connected and contextual customer journeys.

Orchestrated Agentic AI

Discover how Model Context Protocol (MCP) seamlessly unifies advanced generative AI, automated virtual bots, and human experts by sharing complete, customer histories across all channels, in real time.

From Transactions to Connections

Learn how to transition from siloed, reactive customer service to highly personalized, context-rich experiences that actively drive customer loyalty and maximize long-term lifetime value.

Why Attend?

Join our executive leadership and alliance partners as we outline a roadmap for extending your technology investments while orchestrating a more connected customer journey.
Reserve your spot today!


Agenda

Insightful sessions, inspired discussions. Here’s what’s in store for you to see, hear, and do.
5 August 2026


Morning Sessions

10:30
Greeting and Opening remarks

Amit Bishnoi, Vice President of Sales for India,
ASEAN, and ANZ, Avaya
Cameron Thomson, Group Vice President, International
Theatre, Avaya

10:40
The Open CX Orchestration Platform for Connected
Actions | Avaya Infinity

David Funk, Chief Technology Officer, Avaya

11:00
Avaya Innovation Blueprint: A Technical Deep Dive

Vyankatesh Adke, Director of Customer Engineering
for Avaya APJ and Greater China

11:30
Unlocking High-Margin Recurring Revenue:
The Sub-tenancy Profitability Model
12:20
Networking Lunch

Afternoon Sessions

14:00
Greeting and Opening remarks

Amit Bishnoi, Vice President of Sales for India, ASEAN, and ANZ, Avaya
Cameron Thomson, Group Vice President, International Theatre, Avaya

14:10
Executive Perspectives: Investing in the Next Era of AI and Mission-Critical Communications

Moderator:
Amit Bishnoi, Vice President of Sales for India, ASEAN, and ANZ, Avaya
Panelist:
David Funk, Chief Technology Officer, Avaya
Cameron Thomson, Group Vice President, International Theatre, Avaya

14:40
The Open CX Orchestration Platform for Connected Actions | Avaya Infinity

David Funk, Chief Technology Officer, Avaya

15:20
Intelligence Owned: Live Orchestration Customer Journeys

Vyankatesh Adke, Director of Customer Engineering for Avaya APJ and Greater China

15:50
Networking Break
16:20
Panel Discussion
16:50
Mission-critical Voice for Regulated Environments | Meet Avaya Nexus

David Funk, Chief Technology Officer, Avaya

17:15
Networking Cocktail and Dinner

Speakers

Hear from Avaya executives, industry experts, our customers, and strategic
partners shaping the future of customer experience and enterprise communications.



Cameron Thomson
Group Vice President, International Theatre,
Avaya

David Funck
Chief Technology Officer,
Avaya

Amit Bishnoi
Vice President of Sales for India, ASEAN, and ANZ,
Avaya

Vyankatesh Adke
Director of Customer Engineering for Avaya APJ and Greater China

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Journeys with Avaya • 5 August 2026

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