Learn How a 95% Increase in Customer Wins is Possible with DCX+AI

Robin Gareiss, President and Founder, Nemertes Research is back! And she’s got proof that when a company has the right plan for including AI in their Digital Customer Experience (DCX) strategy, the speed and impact of the results are unlike any delivered by an emerging technology in recent memory.

  • Robin Gareiss
    President and Founder
    Nemertes Research
  • Chris McGugan
    Chief Technology Officer

Diving deeper into Nemertes’ recent data from their global DCX survey that was originally discussed during the March 14 webinar, Robin will put on her AI-lens to focus in on:

  • Why AI should not be a stand-alone project and how to prevent it from becoming one

  • How AI becomes the strategic differentiator in DCX

  • Which customer initiatives are currently benefitting the most with AI

Joining Robin for this discussion will be Avaya’s Chief Technology Officer, Chris McGugan. Chris will spend some time near the end of the webinar talking with Robin about how Nemertes data supports his vision for AI and analytics not just for the contact center but across the enterprise.

Attendees will be able to ask the presenters questions throughout the live webinar and access a copy of the webinar slides.

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