Get your copy of Nemertes ResearchThere’s Nothing Artificial About It: AI and analytics document significantly better digital experiences for customers
Artificial Intelligence (AI) enables machines to learn and think like humans, at much faster speeds. Increasingly, IT and business leaders are using AI to gain a competitive advantage on their interactions with customers. This report evaluates the role of AI in Digital Customer Experience (DCX) strategies and subsequent initiatives. By the end of this year, 85% of organizations will have developed a DCX strategy, so now is the time to establish one for those who haven’t already.
Nemertes Reserach, “Real-World Success with Digital Customer Experience (DCX): A Review of DCX Projects, Metrics, and Best Practices,” Robin Gareiss, President and Founder, Nemertes Research, Q1 January 2019
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