AGENDA

19th of May
	15:00 - 18:00	Arrival & Check In & Conference registration. - Lobby
	17:00 - 19:00	Sharing Experiences on Customer Care best solutions across CEE – Butterfly, Hotel Azur
	17:30 – 18:30	Special Bonus Track: Avaya Video Expert – Next Generation Web & Mobile Video – Innovation Solution - Marcel Ibes, Avaya Director, Innovation & Custom Solutions, Professional Services, Room Marbella
	19:30 - 00:00	Welcome Dinner – Garden at Hotel Azur

20th of May
	7:00 - 9:00	Breakfast - Hotel Restaurant
	8:30 - 9:15	Conference Registration - Lobby
	9:15 - 9:25	Welcome speech – Dusan Lehotsky, Avaya EE Managing Director
	9:25 - 9:45	Update on Avaya - Chris de Jongh, Avaya EU North Area Leader
	9:45 - 10:05	CC Must Go Omnichannel Or Die – Goran Martic, Avaya Regional Applications Sales Manager & EU CC Optimization Initiative
	10:05 – 10:25	Digital Customer Engagement – Tvrtko Stosic, Avaya UC-VT-CC Sales Engineer
	10:25 - 10:55	Digital Enterprise – Aaron Miller, Avaya EU Director & Chief Architect – Digital Enterprise
	10:55 - 11:35	CC Private Cloud from T-Systems in CEE - Tamás Nagy, Head of Competence Center, Contact Center Solutions, T-SYSTEMS HUNGARY LTD.
	11:35 - 12:05	Coffee Break - Lobby
	12:05 - 12:35	Nuance Voice Biometrics and Speech – Customer testimonials - Peter Martis, Nuance EE Sales Director
	12:35 - 13:05	Network will engage others – Alex Bosmans, Avaya Sales Leader Europe North Networking
	13:05 - 13:35	Networking sales stories - Petr Sobotka, Avaya EE Networking Sales Manager
	13:35 - 13:55	e-Protocol, Videoconferencing and recording in court proceedings - Michał Bieszczad, Comarch Sales Consultant
	13:55 - 14:55	Lunch - Hotel Restaurant
	14:55 - 15:25	“Why my customers are calling me?” – WFO Speech analytics – Maciej Parvi, Avaya VT-CC Sales Engineer
	15:25 - 15:55	Integrated Customer Journey - Peter Hobor, CTO - Geomant-Algotech Zrt.
	15:55 - 16:15	The Financial Implications of Going Cloud – Patrik Monari, Avaya Private Cloud Business Development Manager
	16:15 - 16:35	How can I enhance my CRM with intelligent and Omnichannel contact management? – Ozren Kačić-Alesić, Vipnet Customer Data Management Expert; Marko Balen, Avaya
	16:35 - 16:45	Closing Remarks
	16:45 - 17:00	Afternoon Coffee - Lobby
	17:00 – 17:30	Special Bonus Track: Avaya Video Expert – Next Generation Web & Mobile Video – Innovation Solution - Marcel Ibes, Avaya Director, Innovation & Custom Solutions, Professional Services, Room Marbella
	18:00 – 21:00	Sunset Tour
	21:00 - 01:00	Gala Dinner – Hotel Restaurant

21st of May
	7:00 - 10:00	Breakfast
	Until 10:00	Check Out
	10:00 - 12:00	Optional Workshops - CC Solutions, Security & Networking
	* Avaya reserves rights to change agenda without any further notice.
	In parallel to Main Panel we invite you to check out our Solutions Zones.

After Launch Break we will run special Expert Panel discussion around Networking (SDN).