20th of May |
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7:00 - 9:00 |
Breakfast - Hotel Restaurant |
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8:30 - 9:15 |
Conference Registration - Lobby |
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9:15 - 9:25 |
Welcome speech – Dusan Lehotsky, Avaya EE Managing Director |
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9:25 - 9:45 |
Update on Avaya - Chris de Jongh, Avaya EU North Area Leader |
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9:45 - 10:05 |
CC Must Go Omnichannel Or Die – Goran Martic, Avaya Regional Applications Sales Manager & EU CC Optimization Initiative |
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10:05 – 10:25 |
Digital Customer Engagement – Tvrtko Stosic, Avaya UC-VT-CC Sales Engineer |
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10:25 - 10:55 |
Digital Enterprise – Aaron Miller, Avaya EU Director & Chief Architect – Digital Enterprise |
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10:55 - 11:35 |
CC Private Cloud from T-Systems in CEE - Tamás Nagy, Head of Competence Center, Contact Center Solutions, T-SYSTEMS HUNGARY LTD. |
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11:35 - 12:05 |
Coffee Break - Lobby |
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12:05 - 12:35 |
Nuance Voice Biometrics and Speech – Customer testimonials - Peter Martis, Nuance EE Sales Director |
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12:35 - 13:05 |
Network will engage others – Alex Bosmans, Avaya Sales Leader Europe North Networking |
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13:05 - 13:35 |
Networking sales stories - Petr Sobotka, Avaya EE Networking Sales Manager |
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13:35 - 13:55 |
e-Protocol, Videoconferencing and recording in court proceedings - Michał Bieszczad, Comarch Sales Consultant
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13:55 - 14:55 |
Lunch - Hotel Restaurant
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14:55 - 15:25 |
“Why my customers are calling me?” – WFO Speech analytics – Maciej Parvi, Avaya VT-CC Sales Engineer
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15:25 - 15:55 |
Integrated Customer Journey - Peter Hobor, CTO - Geomant-Algotech Zrt.
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15:55 - 16:15 |
The Financial Implications of Going Cloud – Patrik Monari, Avaya Private Cloud Business Development Manager |
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16:15 - 16:35 |
How can I enhance my CRM with intelligent and Omnichannel contact management? – Ozren Kačić-Alesić, Vipnet Customer Data Management Expert; Marko Balen, Avaya |
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16:35 - 16:45 |
Closing Remarks |
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16:45 - 17:00 |
Afternoon Coffee - Lobby |
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17:00 – 17:30 |
Special Bonus Track: Avaya Video Expert – Next Generation Web & Mobile Video – Innovation Solution - Marcel Ibes, Avaya Director, Innovation & Custom Solutions, Professional Services, Room Marbella |
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18:00 – 21:00 |
Sunset Tour |
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21:00 - 01:00 |
Gala Dinner – Hotel Restaurant |
After Launch Break we will run special Expert Panel discussion around Networking (SDN).