Transform Customer Engagement when it Counts the Most:
A game-changing approach to leveraging AI in real-time
Download this new Frost and Sullivan thought leadership article if you are experiencing any of these challenges.
I need to push real-time guidance to agents during customer conversations.
My agents spend too much time performing after-call work activities like entering call notes into our CRM system.
The call notes my agents enter into our business systems are incomplete and inaccurate.
I have problems identifying the real reasons why customers call.
I have problems predicting or reacting to changing call patterns.
I know there is a lot of customer intelligence contained in call recordings but we do not have the time to mine our recordings.
I need to comply with industry rules and regulations such as PCI and HIPAA.
Learn how you can utilize real-time speech AI technologies to improve call outcomes, reduce after-call agent work, summarize interaction details into actionable intelligence, initiate workflow actions and enhance regulatory compliance.
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