Essential Reading from Gartner

Transcend Omnichannel Thinking and Embrace Multiexperience
for Improved CX

Please provide your information to access this Gartner Report


    • Yes, I also agree to receive marketing emails from Avaya.
       
    • By submitting this form, I agree to my information being processed in the Avaya database for the above mentioned purpose. See our Privacy Statement for more details, or manage your Email Preferences at any time.

Remember the push to “multichannel”? Then the shift to “omnichannel”? With more devices, more touchpoints and the huge work-from-home movement, developing a “Multiexperience” strategy for your customers and employees is critical.

Gartner provides the framework.

Gartner, Transcend Omnichannel Thinking and Embrace Multiexperience for Improved CX, 17 February 2020.

Gartner is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and used here in with permission. All rights reserved.